B450 steel legend polychrome didn't detect RAM

hello
i just bought this B450 steel legend and RAM XPG D50 spectrix white edition, as long i see this ram is support for using ASRock polychrome, but until now that i already try for install and reinstall the software, it's just a same, polychrome app didn't detect RAM





help me
how to solve this

my spec
- B450 Steel Legend
- Ryzen 5 3600
- Bios version P3.40
- RAM XPG D50 spectix white edition

ASRock_TSD wrote: Dear raGNAgel, Thank you for the posting. For your problem, we would like to provide a new Polychrome utility for you to verify. Please download the utility form following link and install it to try. ASRock Polychrome RGB ver:2.0.99: https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.99).zip Thank you, Best wishes, ASRock TSD

the link that you give to me is dead



also
i already using the newer version of polychrome, but still have a same problem
they won't detect the ram

ASRock_TSD wrote: Dear raGNAgel, Thank you for the posting. Please choose "STATIC" mode in the Polychrome utility and check if the memory can be synced with this mode. Thank you, Best wishes, ASRock TSD

i try and no they won't synced
why the ram can be synced even though they didn't detect by the polychrome??

ASRock_TSD wrote: Dear raGNAgel, Thank you for the reply We took the B450 steel legend and RAM XPG D50 to verify and the memory RGB LED can be synced properly. If the issue persist on your system even with the latest Polychrome utility and a clean Win10 OS, we recommend contacting the dealer or distributor of your system for physical checking and assistance. Thank you, Best wishes, ASRock TSD Thank you, Best wishes, ASRock TSD

btw
what bios version that you're using?

i see on other forum, bios version can affect this polychrome
i using bios version P3.40 on B450 steel legend
and for windows version
i using Windows 10 Version 20H2

and for RAM
my ram doing well for RGB, at least on their software RGB, it can run normally
the only problem is not detect by this polychrome apps

I have the same issue with my ram not showing up in the asrock polychrome software, even after updating. It's with different ram though (Oloy sticks). So you're not alone in this problem.

Mine worked at first, but then stopped. Potentially around when installing other rgb software for other components that asrock did not support. I love that ASRock literally told you to uninstall windows to get a piece of "supported" rgb hardware to work with their software. Get Freaking wrecked!!!

And it would be fine to have the polychrome software be the only one installed, except that has never worked for me with most hardware, especially GPUs.