BeeBox S Resolution not supported on Samsung TV

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   I have a Beebox-S 7200U connected by HDMI to a Samsung TV, running Windows 10 Professional. It has worked fine for the past 9 months. A few days ago, my TV won't display any picture once Windows starts up (the splash screen displays fine), and the TV shows a message "Mode not supported. Resolution not supported. Change the resolution of the external device". I have tried changing the HDMI cable, and when I plug a blu-ray player into the same port, the TV display is fine.
I have logged into the Beebox remotely with Teamviewer and verified the resolution refresh rate are correct. I have tried changing the resolution down to 720p, and it still will not display. When I install the old VGA driver from the Beebox support page, or roll back the video driver to the previous Windows display driver from July 2016, everything works correctly. Then Windows automatically updates the driver and it stops working again.

Are you aware of any issues with the newest Intel display driver? Any other solutions to try?

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lava890 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Nov 2017 Location: Atlanta Status: Offline Points: 4	Post Options Post Reply Quote lava890 Report Post Thanks(0) Quote Reply Topic: BeeBox S Resolution not supported on Samsung TV Posted: 13 Nov 2017 at 10:44pm
	I have a Beebox-S 7200U connected by HDMI to a Samsung TV, running Windows 10 Professional. It has worked fine for the past 9 months. A few days ago, my TV won't display any picture once Windows starts up (the splash screen displays fine), and the TV shows a message "Mode not supported. Resolution not supported. Change the resolution of the external device". I have tried changing the HDMI cable, and when I plug a blu-ray player into the same port, the TV display is fine. I have logged into the Beebox remotely with Teamviewer and verified the resolution refresh rate are correct. I have tried changing the resolution down to 720p, and it still will not display. When I install the old VGA driver from the Beebox support page, or roll back the video driver to the previous Windows display driver from July 2016, everything works correctly. Then Windows automatically updates the driver and it stops working again. Are you aware of any issues with the newest Intel display driver? Any other solutions to try?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24638	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 13 Nov 2017 at 11:15pm
	Microsoft does it again.... You will have to roll back the driver to the one that worked then: https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/ Edited by Xaltar - 13 Nov 2017 at 11:16pm


lava890 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Nov 2017 Location: Atlanta Status: Offline Points: 4	Post Options Post Reply Quote lava890 Report Post Thanks(0) Quote Reply Posted: 14 Nov 2017 at 12:46am
	Thanks, I did do that. But it would be nice to be able to enable updates to drivers in the future. I want to make sure ASrock is aware of this, and see if I?�m the only one with the problem.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24638	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 14 Nov 2017 at 3:31am
	In this instance, the issue comes from Microsoft trying to force drivers down users throats without testing them. Devices like the Beebox (and other NUCs) often use modified drivers, MS should not be force updating, particularly not Display and other critical drivers. Windows 10 is an evolving OS, MS will eventually work out the kinks. Driver updates to anything other than display drivers tend to be unnecessary unless they fix bugs, plug security holes or add features. Basically, if the system is working well and stable, there is no need to mess with the drivers at all. Disabling automatic driver updates will not harm your system at all. ASRock is not responsible for Microsoft's policies. That said, it's good to have this information here for any other beebox users that run into your issue. Thanks for posting