X870E Nova Wifi RGB won't turn off

On Windows? Can you open a terminal/cmd prompt as an administrator and run the following command (without the quotation marks) and reply with the results?

"powercfg /a > %USERPROFILE%\Desktop\Available_States.txt & powercfg /a"

This outputs your available sleep states on your system and will output to the screen and to a text file on your Desktop entitled "Available_States.txt". Either copy the text from within that txt file or copy the output that popped up on the screen, either way it is a short bit of text, but if you are unfamiliar with copying info from the console/terminal then the text file makes it easier, you can delete it once you have copied and pasted the info. I suppose you could also take a screen shot of the console as well with "ALT-PRTSCRN" while the command window is selected, that will take a screenshot of only that window.

Next run, without the quotes:

"powercfg /systempowerreport & %USERPROFILE%\sleepstudy-report.html"


This outputs an HTML report, the location is:

"%USERPROFILE%\sleepstudy-report.html"

It might take a few moments for the report to generate.   Once you have that HTML report please post a screenshot of it. It should have opened automatically, if it did not, copy the location above (with/without quotes) and press "WIN+R", then paste that location in the Run window and press OK.

Please ensure to capture the whole report, you might need to zoom it out or <100% to get it all in frame. For your privacy it is best to use "WIN+Shift+S" and using the rectangular snip tool (first tool on the left, selected at the top of the main display from the selection bar", drag and drop a rectangle around only the report, cropping out the bookmark and address bar etc. If you don't care, then instead just use "ALT+PRTSCRN" to copy the whole window.

I have a hunch you aren't reaching S5 state and might be in a lower sleep state, meaning you are maybe not "really" shutting down but might be in Hybrid Sleep or another mode where power is still flowing to certain devices, if you have Fast Startup enabled In Windows, this might be the case.

Also in the BIOS (Make sure you are updated to the most current, again, sorry), upon entering the BIOS for the first time, press "F9" (should be the key to set all optimal defaults), when asked to confirm please do so, once that is done press "F10" to save the settings and reboot.

Enter the BIOS again and under the ACPI configuration section (Advanced Mode --> Advanced Page/Tab --> ACPI Configuration), set "USB Power Delivery in Soft Off State (S5)" to DISABLED to ensure that when and if you are in S5, power won't go to the USB, which I believe their RGB module onboard is using some USB onboard, (not a physical port on the mobo), which if this is NOT disabled, power may reach the RGB if you enter (S5). I do realize that "LED off in S5" is set to DISABLED, but disabling the USB in S5 may help if that RGB controller is indeed connected via onboard USB and for some reason the other setting/parameter "DISABLE LED in S5" is not being respected, but we need to ensure you are getting to S5 sleep first.

What's weird is that it's also not respecting the RGB parameter when set to "OFF" which may be a bug, because this should be followed regardless of ACPI state.

First, we should figure out (through the power report) what sleep states you are achieving and then diagnose from there.

My suspicion is that you have Fast Startup or Hybrid Sleep going on in Windows... but that doesn't excuse the BIOS from not respecting the "RGB - OFF" setting, strange... that problem itself might be a bug, so you may wish to report it officially to support here:

https://event.asrock.com/tsd.asp



Good luck, I await your reply!

Spikeypup