Play Assassin's Creed Syndicate for FREE!

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Xaltar

Moderator Group

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 24728

Topic: Play Assassin's Creed Syndicate for FREE!
Posted: 18 Jul 2016 at 3:58pm

Send a support request using the Support page, please include a photograph/scan of the invoice for your motherboard and use a title that clearly identifies your issue like "unable to claim Assassins Creed Syndicate game code."

There are numerous people claiming their free game codes and sometimes there is a hiccup in the system or people get missed.

Good luck

DrussDaAxe View Drop Down

Newbie

Joined: 06 Jun 2016
Status: Offline
Points: 6

Posted: 18 Jul 2016 at 2:53pm

Yeah I'm still waiting too :(

PeterSaint View Drop Down

Newbie

Joined: 12 Jun 2016
Status: Offline
Points: 2

Posted: 17 Jun 2016 at 11:52pm

Asrock replied to my email but says i have to register online... but register where ??

I've already registered here, I also got the App Store and went through the Serial Code thingy for the game. Don't know what more they want.

The Asrock site itself I can't find anywahere to register anything... appart from this forums.

The time is running out, bought the motherboard 3 weeks ago and still nothing, no game.

Edited by PeterSaint - 17 Jun 2016 at 11:52pm

PeterSaint View Drop Down

Newbie

Joined: 12 Jun 2016
Status: Offline
Points: 2

Posted: 12 Jun 2016 at 5:35pm

I'm having the same issue.

I bought my new MB x99 Extreme4/3.1 2 weeks agora, asked for the game code the day after and I still got nothing.

When you go through the procedure of asking for the game code, I can see in the walkthrough there's an option to enter the proof of purchase but on the actual page I don't get that option. I only get the option to enter Name, Email and MB Registration.

Anyway, the say 72 hours ... yeah right. Has been over twice that and still nothing.

I have also repeated the process about 3x to no avail.

Frustrating.

Edited by PeterSaint - 12 Jun 2016 at 5:36pm

sharky9

Newbie

Joined: 08 Jun 2016
Status: Offline
Points: 3

Posted: 11 Jun 2016 at 11:33pm

I have tried to send an email to asrock to help me with my issue. But it`s been about a week and no response yet... What should I do now?? Can anyone tell me an email address which I can send to and an authorized employee of asrock support me? Thanks again!

sharky9

Newbie

Joined: 08 Jun 2016
Status: Offline
Points: 3

Posted: 08 Jun 2016 at 7:10pm

Thanks a lot for your immediate response.

I have done the process again but I always get the response "Please wait patiently for our confirmation.". So I cannot repeat the process. I remember that the first time I have done the process the response was that they would contact me in less than 72 hours. I know that they get many requests and that it is difficult to respond to all of them quickly. However, since it is been that long I am afraid that something has gone wrong with my request.

Xaltar

Moderator Group

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 24728

Posted: 08 Jun 2016 at 6:57pm

I would try and repeat the process, your request may have gotten lost. Failing that contact tech support about the issue.

sharky9

Newbie

Joined: 08 Jun 2016
Status: Offline
Points: 3

Posted: 08 Jun 2016 at 6:54pm

Hello, I have done all the required steps to get the key but no confirmation email has been to me yet. It`s been about a month since the date which I have requested my key or even more (I don`t recall the exact date).

What should I do in such case?

Xaltar

Moderator Group

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 24728

Posted: 02 Jun 2016 at 12:13am

I got my key pretty quickly. It may have something to do with Computex taking prevalence at the moment. You can try resending your request and contacting ASRock Appshop support again.

So long as your board is eligible (which it should be if Appshop listed it) you will get your key it may just take a while Wink

jackhat40

Newbie

Joined: 01 Jun 2016
Location: Cambridgeshire
Status: Offline
Points: 1

Posted: 01 Jun 2016 at 11:31pm

I submitted my proof and request for a code a little over a week ago but have not received a reply, I followed all of the instructions, have sent a follow up email to ASRocks appshop support but haven't received a reply from them either. I have double checked my email and my spam folder.

I would be very greatful for advice on what to do next.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24728	Topic: Play Assassin's Creed Syndicate for FREE! Posted: 18 Jul 2016 at 3:58pm
	Send a support request using the Support page, please include a photograph/scan of the invoice for your motherboard and use a title that clearly identifies your issue like "unable to claim Assassins Creed Syndicate game code." There are numerous people claiming their free game codes and sometimes there is a hiccup in the system or people get missed. Good luck


DrussDaAxe Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Jun 2016 Status: Offline Points: 6	Posted: 18 Jul 2016 at 2:53pm
	Yeah I'm still waiting too :(

PeterSaint Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Jun 2016 Status: Offline Points: 2	Posted: 17 Jun 2016 at 11:52pm
	Asrock replied to my email but says i have to register online... but register where ?? I've already registered here, I also got the App Store and went through the Serial Code thingy for the game. Don't know what more they want. The Asrock site itself I can't find anywahere to register anything... appart from this forums. The time is running out, bought the motherboard 3 weeks ago and still nothing, no game. Edited by PeterSaint - 17 Jun 2016 at 11:52pm

PeterSaint Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Jun 2016 Status: Offline Points: 2	Posted: 12 Jun 2016 at 5:35pm
	I'm having the same issue. I bought my new MB x99 Extreme4/3.1 2 weeks agora, asked for the game code the day after and I still got nothing. When you go through the procedure of asking for the game code, I can see in the walkthrough there's an option to enter the proof of purchase but on the actual page I don't get that option. I only get the option to enter Name, Email and MB Registration. Anyway, the say 72 hours ... yeah right. Has been over twice that and still nothing. I have also repeated the process about 3x to no avail. Frustrating. Edited by PeterSaint - 12 Jun 2016 at 5:36pm

sharky9 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08 Jun 2016 Status: Offline Points: 3	Posted: 11 Jun 2016 at 11:33pm
	I have tried to send an email to asrock to help me with my issue. But it`s been about a week and no response yet... What should I do now?? Can anyone tell me an email address which I can send to and an authorized employee of asrock support me? Thanks again!

sharky9 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08 Jun 2016 Status: Offline Points: 3	Posted: 08 Jun 2016 at 7:10pm
	Thanks a lot for your immediate response. I have done the process again but I always get the response "Please wait patiently for our confirmation.". So I cannot repeat the process. I remember that the first time I have done the process the response was that they would contact me in less than 72 hours. I know that they get many requests and that it is difficult to respond to all of them quickly. However, since it is been that long I am afraid that something has gone wrong with my request.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24728	Posted: 08 Jun 2016 at 6:57pm
	I would try and repeat the process, your request may have gotten lost. Failing that contact tech support about the issue.


sharky9 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08 Jun 2016 Status: Offline Points: 3	Posted: 08 Jun 2016 at 6:54pm
	Hello, I have done all the required steps to get the key but no confirmation email has been to me yet. It`s been about a month since the date which I have requested my key or even more (I don`t recall the exact date). What should I do in such case?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24728	Posted: 02 Jun 2016 at 12:13am
	I got my key pretty quickly. It may have something to do with Computex taking prevalence at the moment. You can try resending your request and contacting ASRock Appshop support again. So long as your board is eligible (which it should be if Appshop listed it) you will get your key it may just take a while


jackhat40 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Jun 2016 Location: Cambridgeshire Status: Offline Points: 1	Posted: 01 Jun 2016 at 11:31pm
	I submitted my proof and request for a code a little over a week ago but have not received a reply, I followed all of the instructions, have sent a follow up email to ASRocks appshop support but haven't received a reply from them either. I have double checked my email and my spam folder. I would be very greatful for advice on what to do next.