Z75 Pro 3 devices keep turn off. mouse ec

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   Gamepad mouse and keyboard keep turning off every few mins

Have a Corsair 750 Power Supply, which worked fine on exactly the same build with a different board.

External hard drives unnafected

Drivers seem up to date. Shop utitlity doesnt support this model for some reason.

Tried with powered usb hub, no change. Not being stingy on the power settings 

USB device root hubs set to not turn off to conserve power.

May also be affecting my wireless network card, but im not sure as its BT!!!

Edited by simonkage - 17 Jul 2015 at 5:28am

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simonkage Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Jul 2015 Status: Offline Points: 5	Post Options Post Reply Quote simonkage Report Post Thanks(0) Quote Reply Topic: Z75 Pro 3 devices keep turn off. mouse ec Posted: 17 Jul 2015 at 5:27am
	Gamepad mouse and keyboard keep turning off every few mins Have a Corsair 750 Power Supply, which worked fine on exactly the same build with a different board. External hard drives unnafected Drivers seem up to date. Shop utitlity doesnt support this model for some reason. Tried with powered usb hub, no change. Not being stingy on the power settings USB device root hubs set to not turn off to conserve power. May also be affecting my wireless network card, but im not sure as its BT!!! Edited by simonkage - 17 Jul 2015 at 5:28am

odiebugs Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jul 2015 Status: Offline Points: 193	Post Options Post Reply Quote odiebugs Report Post Thanks(0) Quote Reply Posted: 17 Jul 2015 at 8:00am
	Welcome, have you tried the OS advanced power settings ? If you have win 7, try driver 1.0.10.255. Edited by odiebugs - 17 Jul 2015 at 8:22am
	asrocking

simonkage Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Jul 2015 Status: Offline Points: 5	Post Options Post Reply Quote simonkage Report Post Thanks(0) Quote Reply Posted: 17 Jul 2015 at 8:21am
	Yup, dont asrock have actual customer support? I cant find any contact details, which is odd.

odiebugs Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Jul 2015 Status: Offline Points: 193	Post Options Post Reply Quote odiebugs Report Post Thanks(0) Quote Reply Posted: 17 Jul 2015 at 8:24am
	If you have win 7 try driver 1.0.10.255. There's a ASrock website, look at the top of the page for the words support. Hope you're using USB 2.0 ports, as you should be. Edited by odiebugs - 17 Jul 2015 at 8:32am
	asrocking

parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 17 Jul 2015 at 11:16am
	The ASRock Technical Support Request form can be found here: http://event.asrock.com/tsd.asp ASRock's main product site provides this form from the Support link at the top of virtually every page on that website. The various ASRock mother board utilities like AXTU, A-Tuning, F-Stream, etc, have a tab with a link to that page too. The UEFI/BIOS of many ASRock boards also has a feature called UEFI Tech Service that allows you to contact ASRock technical support. Finally, every page of this ASRock forum has a Support link at the top right, that will take you to all the support options that ASRock provides on the main product site. What does, "... exactly the same build with a different board" mean? Does that include using the same Windows installation with the ASRock board? Have you tried any of the USB options in the UEFI/BIOS to fix this issue? What gamepad mouse and keyboard are you using? Did you install the drivers for them with the ASRock board?

simonkage Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Jul 2015 Status: Offline Points: 5	Post Options Post Reply Quote simonkage Report Post Thanks(0) Quote Reply Posted: 22 Jul 2015 at 1:14am
	Thanks for all your input. I have contacted ASrock.