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RX 570 and the Asrock 970 Pro 3 (R2.0)

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jerbeck View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jerbeck Quote  Post ReplyReply Direct Link To This Post Topic: RX 570 and the Asrock 970 Pro 3 (R2.0)
    Posted: 21 Oct 2017 at 1:43pm
Hey all.

I want to know directly from Asrock if there are any compatibility issues with a non-reference RX 570 (from XFX) and the 970 Pro 3 motherboard.

I recently got this card several weeks ago. Upon successfully installing the card and thoroughly cleaning my hard-drive from the previous card's drivers, I notice that games crash after 30 to 40 minutes of gameplay. Now, this did not happen on my previous card which was a measly GTX 750ti, but I do notice that games or sometimes the entire computer crashes with RX 570. However, it is worth noting that my computer can stay on for a very long time doing tasks that doesn't stress my RX 570, like web browsing, watching 1080p MKV's at H264 encoding, programming on an IDE, or even using 3D modeling software like Unity or UE4.

Now I have confirmed that this is not a driver issue. I fell back to Crimson ReLive 17.7.1 which is currently the most stable version available from AMD until they get their act together.

So is there any PCI-E incompatibilities going on? If so, is there anything I can do in my power to fix it? Really don't want my new card crapping out after 20 minutes of playing Dark Souls 3.
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datonyb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 21 Oct 2017 at 6:14pm
due to lack of any details
i have to ask

what is the pc's power supply (make and model)

have you connected the pcie auxillary power cables ?

the 570 does need the external power cables directly whereas most 750's didnt require any

hence why im asking
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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parsec View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 21 Oct 2017 at 10:25pm
As said above, the PSU being used is very important, and your GTX 750 just used power from the PCIe slot.

Are you monitoring the the GPU's temperature while gaming? The way the PC crashes while gaming but not during other usage is the main hint it may be temperature related. We have no idea about the PC case you use, and its ventilation. Even things like the CPU cooler being used can cause heat issues with a video card.

If there was PCIe compatibility issues, normally the video card would not start at all.

If you want to ask ASRock directly, you need to contact Customer Support:

https://event.asrock.com/tsd.asp


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MisterJ View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 21 Oct 2017 at 10:55pm
jerbeck, this is a users forum.
Quote ...I want to know directly from Asrock...
To hear from ASRock you need to open a Support Ticket.  If you mean by crashing, you mean BSODs, please find the minidump folder in the Windows folder, compress it and upload where we can access it.  Be sure you have the latest drivers from the AMD DL site:     http://support.amd.com/en-us/download
Enjoy, John.

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jerbeck View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jerbeck Quote  Post ReplyReply Direct Link To This Post Posted: 22 Oct 2017 at 3:11am
My power supply is a Seasonic S12 SII Bronze 520-watts.

My signature has my specs in it, which is surprising that the OP does not show it but this post does.

I only got the PSU because I heard good things about it. Aside from that, my PSU should be more than enough to power the card and my entire system.


Edited by jerbeck - 22 Oct 2017 at 3:12am
specs:
Asrock 970 Pro 3 R2.0
FX 6300
RX 570
8GB DDR3
1TB HDD
Seasonic S12 520w PSU
Windows 7 Pro x64
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