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Sick & Tired of ASRock X870E Nova !!!!

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KLund1 View Drop Down
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    Posted: 19 Apr 2025 at 6:46pm
This board has brought me nothing but trouble!
see here:
https://forum.asrock.com/forum_posts.asp?TID=104532
and or here:
https://www.reddit.com/r/ASRock/comments/1jurebn/asrock_x870e_nova_disk_interaction_extremely_slow/?rdt=34096

I can not find a solution for the on going POST & drive access problem!
(the Ethernet slowness has yet to be mentioned or addressed)
I have received no ASRock Rep replies from my repeated posts and emails. (this, from my research, is not the usual procedure from ASRock, why no response?)
But this is a cutting edge board. I would expect some teething issues, but this has been going on far too long from launch.
My board is out of 'return' period, and having registering it with ASRock, I get nothing.
Anyone out there have some suggestions about what to do next ?
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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 19 Apr 2025 at 7:09pm
If you want to contact ASRock Tech Support this is the only official method:
https://tw.asrock.com/events/tsd.asp

While ASRock's tech support team does occasionally post here this forum is intended
as a community resource/hub for their products.

If you don't get a response from them in 7 working days post back here.
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Spikeypup View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Spikeypup Quote  Post ReplyReply Direct Link To This Post Posted: 21 hours 25 minutes ago at 3:45am
Based on your comments in the Reddit post, I am wondering if there is an issue with either the BIOS retaining settings, or the CLRCMOS jumper or button having an issue.

First: Power off your system completely and turn off the switch on the power supply or pull the plug from the mains/wall socket, whichever is easier.

1. Double check the BIOS CR2032 battery (round silver disc battery) is properly seated, if so, then remove it to check for any plastic sticker or sheet that may be blocking contact with the battery socket pad/pin. I have had this issue before where the battery still had the protective sheet under it to block contact with the socket. I've also had batteries that had weak charge arrive in new mobos, it happens. After removing the battery, check the bottom of the battery and that there is nothing covering it, then check in the socket that the pin or pad is not covered or blocked in any way. Re-seat the battery.

2.Check that Jumper #19 (CLRCMOS1) jumper pins are not shorted/jumped, there should be bare pins without a jumper there. If there is a jumper on these pins, remove it and save it somewhere safe. If there was a jumper here, your board would boot into a fresh startup/setup sequence in BIOS every time, and no settings would be saved.

3. Double check that the CLEAR-CMOS BUTTON on the rear of the motherboard on the I/O block in the upper left of it, there are two square buttons: one that says BIOS FLASHBACK, and one that says CMOS with a rounded arrow on it. Press the CMOS button about 10 times, firmly pressing it fully in and making sure it pops out/back normally each time, this is a momentary switch, and it should not feel "stuck" or slow in any way. If there is a short or problem with this switch, it could also be causing the behavior you described in your Reddit post.

4. Plug your power supply back into the wall/mains socket and turn on the PSU power switch next to the cord inlet. Wait approximately 15 seconds or so before pressing the power button. Turn on the system with the power button after waiting, and now wait for the system to POST, it will still take a while as it is your "first" boot from the system's viewpoint as we've cleared all settings. Enter the BIOS immediately when able to/prompted. Apply optimized default settings, and then exit, saving the changes. Allow the system to reboot, it will probably still take a good hot minute but shouldn't be as long as the first one. It may immediately reboot after the splash screen/logo screen if Secure Boot is configuring, this is normal, and should be a quick reboot, not a long one, if it is, note that. Now you should be booting to windows, it may or may not take a hot moment if windows needs to enumerate everything allover again or if any addressing/things changed in DMI/ACPI/APIC/PCIe tables etc., as this can happen when clearing all settings in the fashion we did. Once windows boots, let it sit for about 10 minutes, this is to ensure that any remaining hardware and drivers are installed and setup without interruption, should it be necessary. Now shutdown windows from the power menu.

5. Once the power is off, wait about 15 seconds. Now press the power button to turn the system on, the boot should be more in a normal time frame, and windows load should not be taking forever at this point.

If you are still having issues, then I'm afraid something is either wrong with the NVRAM for the BIOS/DMI or the BIOS itself. Have you tried re-flashing your BIOS? It could be corrupted. Follow the steps provided from the Nova's motherboard BIOS support page (or below) for re-flashing using the FLASHBACK method.

1. Start by downloading the latest BIOS revision zip file, extracting the zip and copying the BIOS ROM or CAP file inside the folder to a FAT32 formatted USB drive into its root directory and renaming the copied file to CREATIVE.ROM on the USB drive, in the root folder/directory (meaning place it directly in the drive, not into a folder on the drive.)

2. Shutdown Windows. Ensure the USB drive with the ROM image is plugged into the Flashback USB Port, which on the Nova is the USB-A port in the middle between the Ethernet Port, and the USB-C port on the bottom of that stack. That is to say, the USB-A port directly below the Ethernet Port. Press the BIOS FLASHBACK square button in the upper left, with the picture of the lightning bolt, it should begin flashing after a few seconds, this means it is starting to access the file and will flash the BIOS.

3. The process may take several minutes, be patient. Once completed the light should be off on the button and this indicates success. If it is solid then some issue has occurred and you may wish to try again, or double check you have named the file correctly and placed it in the root of the USB, and that the USB drive is plugged into the correct port. If after another attempt it is unsuccessful, you may have an issue with the BIOS, contact support and share your findings.

4. If successful, you will have to go through a couple boots but then the problem should be gone, as you will again have a "first power up" situation after the reflash, but after that and a couple quick subsequent reboots, it should normalize, if not, please contact support.

If none of the above are successful in solving the issue, or if the Flashback process does not work correctly, contact Support and share your findings.

Hope this helps!

-Spikeypup
'Desperation' is a stinky cologne...
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