M2 SSD not detected in Bios on Z390 Steel Legend

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   Hello, 

I recently bought a new SSD ( Western Digital SN750 SE - WDS100TB0E-00B3V0 ) that I have installed on my Z390 Steel Legend but my SSD isn't detected in Bios nor on windows. 
This is a Gen 4 SSD but I read everywhere that Gen SSDs work on Gen 3 ports, they are just less performant.

What I did:
 - Tried both M2 ports
 - Updated bios to version 1.30 ( last version )
 - Reset CMOS
 - Tried to reinstall windows to see if it appears as installation disk

Is my SSD uncompatible with this motherboard or can it be something else ? 

Thanks !   

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wahzix Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Dec 2021 Status: Offline Points: 35	Post Options Post Reply Quote wahzix Report Post Thanks(0) Quote Reply Topic: M2 SSD not detected in Bios on Z390 Steel Legend Posted: 01 Dec 2021 at 6:51pm
	Hello, I recently bought a new SSD ( Western Digital SN750 SE - WDS100TB0E-00B3V0 ) that I have installed on my Z390 Steel Legend but my SSD isn't detected in Bios nor on windows. This is a Gen 4 SSD but I read everywhere that Gen SSDs work on Gen 3 ports, they are just less performant. What I did: - Tried both M2 ports - Updated bios to version 1.30 ( last version ) - Reset CMOS - Tried to reinstall windows to see if it appears as installation disk Is my SSD uncompatible with this motherboard or can it be something else ? Thanks !

BurnOut Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Dec 2021 Location: No. Status: Offline Points: 80	Post Options Post Reply Quote BurnOut Report Post Thanks(0) Quote Reply Posted: 02 Dec 2021 at 7:11pm
	I think it might be that the device is faulty or factory damaged. If so, you could use the warranty to replace it.
	KenE

wahzix Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Dec 2021 Status: Offline Points: 35	Post Options Post Reply Quote wahzix Report Post Thanks(0) Quote Reply Posted: 02 Dec 2021 at 8:36pm
	I sent it back but I wonder if I should buy the same SSD or if I should buy something else.