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Freeze after long idle
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Midna78 View Drop Down
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Joined: 11 Nov 2017
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Midna78 Quote  Post ReplyReply Direct Link To This Post Topic: Freeze after long idle
    Posted: 06 Nov 2018 at 11:54am
This is my system:
AB350 Gaming K4, Ryzen 3 2400G, GeForce GTX 960, Windows 10 (64 bit)

This is my problem
System freeze up if idle too long.  
I have to shut down manually via power button to reboot.  
Is the problem relating to my devices or other reasons?

Regards,
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ASRock_TSD View Drop Down
ASRock_Official
ASRock_Official


Joined: 20 Mar 2015
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Points: 8907 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 06 Nov 2018 at 12:15pm
Dear Midna78,

Greetings, this is ASRock TSD.


For this case, we would like to provide following technical suggestions for verifying:

1. Please refer to the user manual to clear CMOS. (Page 25)

2. Download and re-install all drivers from the following link.
 (Note: Please remove previous drivers first.)

3. Please disabled CPU and package C-states under BIOS setup.

4. Do not connect unnecessary devices such as USB devices, ODD or discrete VGA and so on.
Make sure system could boot into OS with the simplest configuration to verify.
If not, please install other devices back to the system one by one to check which devices cause the problem.

5. If possible, please boot into another HDD with clean OS.


Thanks!

All the best,
ASRock TSD
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Midna78 View Drop Down
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Joined: 11 Nov 2017
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Midna78 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Nov 2018 at 12:26pm
DEAR SIR,

I disabled all CPU C state and then work.
Thanks for helping!!
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