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Asrock H270m pro4 doesn't boot

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Master83 View Drop Down
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    Posted: 07 Nov 2017 at 7:59am
Hello guys,
first time for me in the forum.
I assembled a new desktop with the following components:

Mobo Asrock H270M Pro4
CPU Intel I5-7400 kaby
PSU Thermaltake Smart SE 530W (Haswell ready)
2x 8Gb Corsair Vengeance LPX 2400Mhz CL14 CMK16GX4M2A2400C14R
SSD Samsung MZ-V6E250BW SSD 960 EVO, 250 GB, M.2
2x fans Artic F12 PWM PST

When i press the power button, fans starts winding, but i got no signal in my monitor. Mouse led is also blinking but the keyboard appear disconnected (no lights on).
I tried to connect the monitor both using HDMI that DVI port gotting the same results (no video).

What can i do? Should i try something particular?
Any led have to light on in the motherboard when powered?
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ASRock_TSD View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2017 at 9:55am

Dear Master83,

 

Thank you for choosing ASRock.

 

Regarding your case, we provide some suggestions to try:

1.     Clear CMOS to load BIOS default.

2.     Remove the power cord, put the clear CMOS jumper to 2-3, and remove the CMOS battery for 3 minutes.

Please check user manual p7 to find the clear CMOS jumper.

http://www.asrock.com/mb/Intel/H97M%20Pro4/?cat=Manual

3.     Only install CPU and one stick memory to check if the system can boot into BIOS properly.

4.     Please try to install one stick memory at A1, B1, A2 and B2 slot to check if the system can boot into BIOS properly.

5.     Reinstall CPU and check if CPU socket pin is fine.

6.     If it is possible, please change another CPU or DRAM to check if the system can boot into BIOS properly.

 

Thank you!

Yours truly,

ASRock TSD

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parsec View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2017 at 1:38pm
Originally posted by Master83 Master83 wrote:

Hello guys,
first time for me in the forum.
I assembled a new desktop with the following components:

Mobo Asrock H270M Pro4
CPU Intel I5-7400 kaby
PSU Thermaltake Smart SE 530W (Haswell ready)
2x 8Gb Corsair Vengeance LPX 2400Mhz CL14 CMK16GX4M2A2400C14R
SSD Samsung MZ-V6E250BW SSD 960 EVO, 250 GB, M.2
2x fans Artic F12 PWM PST

When i press the power button, fans starts winding, but i got no signal in my monitor. Mouse led is also blinking but the keyboard appear disconnected (no lights on).
I tried to connect the monitor both using HDMI that DVI port gotting the same results (no video).

What can i do? Should i try something particular?
Any led have to light on in the motherboard when powered?


Do you have both the 24 pin ATX and 4/8 pin CPU power cables from the PSU connected to the board? Both are required or the CPU won't start.

Is the memory in the A2 and B2 slots? Be sure the memory is fully seated in the DIMM slots.

Be sure to have the mouse and keyboard connected to the USB 2.0 ports. The keyboard may not work at all until you install Windows 10, and won't work if you use Windows 7.

Are all the parts like the PSU new? Do you think the PSU is working correctly?

Did you check the CPU socket for bent pins when you installed the CPU?
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Master83 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Master83 Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2017 at 10:19pm
Originally posted by parsec parsec wrote:

Originally posted by Master83 Master83 wrote:

Hello guys,
first time for me in the forum.
I assembled a new desktop with the following components:

Mobo Asrock H270M Pro4
CPU Intel I5-7400 kaby
PSU Thermaltake Smart SE 530W (Haswell ready)
2x 8Gb Corsair Vengeance LPX 2400Mhz CL14 CMK16GX4M2A2400C14R
SSD Samsung MZ-V6E250BW SSD 960 EVO, 250 GB, M.2
2x fans Artic F12 PWM PST

When i press the power button, fans starts winding, but i got no signal in my monitor. Mouse led is also blinking but the keyboard appear disconnected (no lights on).
I tried to connect the monitor both using HDMI that DVI port gotting the same results (no video).

What can i do? Should i try something particular?
Any led have to light on in the motherboard when powered?


Do you have both the 24 pin ATX and 4/8 pin CPU power cables from the PSU connected to the board? Both are required or the CPU won't start.
Yes, both connected.

Is the memory in the A2 and B2 slots? Be sure the memory is fully seated in the DIMM slots.
Yes, memory correctly inserted in slotsA2 and B2.

Be sure to have the mouse and keyboard connected to the USB 2.0 ports. The keyboard may not work at all until you install Windows 10, and won't work if you use Windows 7.
Mouse and keyboard connected in USB 2.0 ports

Are all the parts like the PSU new? Do you think the PSU is working correctly?
All parts are brand new. I think the PSU is working correctly...

Did you check the CPU socket for bent pins when you installed the CPU?
Yeah i checked it. It was all ok.

PANICCCC!
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Master83 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Master83 Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2017 at 10:22pm
Thanks to you very much. In the next hours i will try to do the things you said.
Hope to write here back victorious!
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Master83 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Master83 Quote  Post ReplyReply Direct Link To This Post Posted: 08 Nov 2017 at 8:10pm
Hi! Problem solved!
I have simply disassembled the whole pc and then put back all pieces together and now is working!
Thanks everybody.
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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 08 Nov 2017 at 11:27pm
lil pro tip:

Almost all the pros will eventually resort to a complete teardown and rebuild if they can't work out what the problem is, its surprising how often that works WinkLOL

Glad to hear you got it sorted.
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