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J3455-ITX Failed Bios
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techjam View Drop Down
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    Posted: 03 Oct 2017 at 9:48pm
I have a J3455 motherboard which has been having the odd freeze and crashing every so often, which required a power cycle to get it going again.  I tried to do a new BIOS update last night and after downloading the firmware over DHCP which downloaded 100% of it, it proceeded to install the new firmware and it got stuck at 33% so I left it last night and woke up this morning to see it was still on 33%.

Can anybody advise me on what to do? I have emailed the ebay retailer who I bought the motherboard off for advice too.

Many Thanks


Edited by techjam - 03 Oct 2017 at 9:55pm
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Dear Techjam,

 

Thank you for choosing ASRock.

 

Regarding your case, please get into BIOS, HW Monitor page to check the CPU temperature.

If possible, please open the case and add some chassis fan to check if the symptom can be fixed.

 

Thank you!

Yours truly,

ASRock TSD
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Stefan75 View Drop Down
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My J3455-ITX is very stable using W10. It's on almost 24/7.
No special cooling needed.

If I were you I'd try other/less RAM.
http://cellarcinema.info
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parsec View Drop Down
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Originally posted by techjam techjam wrote:

I have a J3455 motherboard which has been having the odd freeze and crashing every so often, which required a power cycle to get it going again.  I tried to do a new BIOS update last night and after downloading the firmware over DHCP which downloaded 100% of it, it proceeded to install the new firmware and it got stuck at 33% so I left it last night and woke up this morning to see it was still on 33%.

Can anybody advise me on what to do? I have emailed the ebay retailer who I bought the motherboard off for advice too.

Many Thanks


Did you turn off power to the board at any time after the UEFI/BIOS update failure?

If you did, you might have a board that does not work at all.

If you can, download the 1.40 UEFI version, unzip it and copy it to a USB flash drive, insert it into a USB 2.0 port on the IO panel, and restart the PC. The crashless BIOS feature may be able to finish the update automatically.
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techjam View Drop Down
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Hi Everyone,

Thanks you for your ideas. However, I have sent the board back to my retailer for a replacement. 

@ASROCKTECH: I Couldn't see anything on screen to do anything. 

@Stefan: I did a hardware test a few months ago and the CPU failed a test in one of the CPU banks, but I ignored it because everything seemed OK for a while. Ermm

@Parsec: I had to turn it off because nothing was going on. I didn't know about the Crashless BIOS, I am kicking my self now.... One for the future! :) Pinch
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Having similar issues.

Freezes after a couple of hours of runtime. Second board - all BIOS tested: 1.20, 1.30, 1.40
All kernel panics with multiple linux kernels / distribution.

Screenshot:
https://imgur.com/a/sPRQU

Setup:
- SSD OCZ-SOLID3
- HyperX DIMM 16GB (2x8GB) DDR3-1866

Kernel:
4.9.0-3-amd64

Running out of ideas...


Edited by d1111337 - 07 Oct 2017 at 12:37am
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barthand View Drop Down
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Hello there,

I just stumbled upon the same issue. I was upgrading my J3455-ITX Bios to 1.40 using ASRock Internet Flash (from UEFI itself) and it got stuck at 54%. :-( I waited for half an hour, but nothing happened. No response to keyboard, mouse (even though pointer is there, but it doesn't move). Clock on lower right corner is stuck too.

I read that J3455-ITX should feature Crashless BIOS feature. So I've just used 3 different USB sticks, each formatted to FAT32, downloaded 1.40 BIOS from the ASRock website (http://asrock.com/mb/Intel/J3455-ITX/?cat=Download&os=BIOS), unzipped it and put onto the root of FAT32 formatted stick. File was named as it came within the ZIP itself, so "APLITX1.40". Then I reset the PC, but nothing happens. :-(

I tried this a couple times already.

I've NOT TURNED OFF power (YET), since I started the UEFI update (I read Crashless BIOS needs it to stay powered after failed BIOS update).

Your help will be greatly appreciated, I'm running out of ideas now...
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barthand View Drop Down
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Originally posted by barthand barthand wrote:

Hello there,

I just stumbled upon the same issue. I was upgrading my J3455-ITX Bios to 1.40 using ASRock Internet Flash (from UEFI itself) and it got stuck at 54%. :-( I waited for half an hour, but nothing happened. No response to keyboard, mouse (even though pointer is there, but it doesn't move). Clock on lower right corner is stuck too.

I read that J3455-ITX should feature Crashless BIOS feature. So I've just used 3 different USB sticks, each formatted to FAT32, downloaded 1.40 BIOS from the ASRock website (http://asrock.com/mb/Intel/J3455-ITX/?cat=Download&os=BIOS), unzipped it and put onto the root of FAT32 formatted stick. File was named as it came within the ZIP itself, so "APLITX1.40". Then I reset the PC, but nothing happens. :-(

I tried this a couple times already.

I've NOT TURNED OFF power (YET), since I started the UEFI update (I read Crashless BIOS needs it to stay powered after failed BIOS update).

Your help will be greatly appreciated, I'm running out of ideas now...

Just to add to that: for Crashless BIOS procedure, I'm using USB 2.0 ports on the rear I/O panel. In fact, I tried all available ports (2xUSB 2.0 and 2xUSB 3.0). Unfortunately, I cannot see that any activity on USB stick being done by motherboard.

I'm still keeping power up, just to make sure I won't miss any chance to recover from that.
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barthand View Drop Down
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Originally posted by barthand barthand wrote:

Originally posted by barthand barthand wrote:

Hello there,

I just stumbled upon the same issue. I was upgrading my J3455-ITX Bios to 1.40 using ASRock Internet Flash (from UEFI itself) and it got stuck at 54%. :-( I waited for half an hour, but nothing happened. No response to keyboard, mouse (even though pointer is there, but it doesn't move). Clock on lower right corner is stuck too.

I read that J3455-ITX should feature Crashless BIOS feature. So I've just used 3 different USB sticks, each formatted to FAT32, downloaded 1.40 BIOS from the ASRock website (http://asrock.com/mb/Intel/J3455-ITX/?cat=Download&os=BIOS), unzipped it and put onto the root of FAT32 formatted stick. File was named as it came within the ZIP itself, so "APLITX1.40". Then I reset the PC, but nothing happens. :-(

I tried this a couple times already.

I've NOT TURNED OFF power (YET), since I started the UEFI update (I read Crashless BIOS needs it to stay powered after failed BIOS update).

Your help will be greatly appreciated, I'm running out of ideas now...

Just to add to that: for Crashless BIOS procedure, I'm using USB 2.0 ports on the rear I/O panel. In fact, I tried all available ports (2xUSB 2.0 and 2xUSB 3.0). Unfortunately, I cannot see that any activity on USB stick being done by motherboard.

I'm still keeping power up, just to make sure I won't miss any chance to recover from that.

That's 4th day starting for me after failed update on J3455-ITX. And I'm still on the same power cycle during which UEFI update failed.

I just noticed there is a separate Support Request Form to contact Technical Support (http://forum.asrock.com/forum_posts.asp?TID=5265&title=howto-contact-tech-support), I'm submitting my concerns there right away.

Anyway, if anyone could help me out here in literally any way, that would be still greatly appreciated. 

Even answer saying that Crashless BIOS procedure won't success here for whatever reason would be helpful. In such case I guess my next step would be to try to clear CMOS procedure (http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal)? 

If not, what should be my next steps? RMA?


Edited by barthand - 10 Jan 2018 at 6:42am
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