New Member ASRock GPU Thread

You have now set the minimum allocation to 512mb, this is the lowest amount that
the OS will report to applications. As I said, the memory sharing scales to what
the programs need. it dynamically allocates and reallocates RAM to vRAM and back.

There is absolutely no incentive for manufacturers to trick or persuade users to
buy a dedicated GPU, there is absolutely no guarantee that the user will purchase
a GPU from them over a competitor. iGPU functionality is a balancing act beteen
system resources and GPU performance. That is the only reason shared memory is
dynamic. It allows the system to allocate more memory to the system when there
are no graphically intensive loads and more to the iGPU when there are. It's
that simple. When you factor in that the majority of people using an iGPU are using
more budget focused systems, it also stands to reason that they would not have
huge amounts of RAM to work with. iGPU RAM allocation becomes a non issue with
32gb and beyond.

On my systems that don't need/use a dedicated GPU I leave the share memory allocation
set to auto.

Hello everyone!

I have an Asrock Intel Arc A770 PG 16GO card that I purchased in May 2024. The RGB on it died after a Polychrome update back in July. I had it installed in a family member's computer and a few months back they decided to do some updates. The RGB on it was working fine up to that point.

After they installed Polychrome RGB Sync v1.0.50, the RGB on the card stopped working. Polychrome itself hangs on installation unless the ASRISP process is terminated 3 times. I messaged Asrock support and the tech (Eric) suggested trying to roll back to a previous version. I tried to roll back to v1.0.41, but it was unsuccessful. Same results. I suspect v1.0.50 corrupted/wiped the RGB controller on the card. I have tried installing it in a different PC with the same results (RGB on card is still dead).

I have already done the standard "unplug the PC, hold power button for 10 minutes" (not seconds. Minutes) to see if that helped. Still dark.
I have tried installing the card in 2 other computers. Still dark.

I did some troubleshooting using AsrISP.exe and here are the results I got:

Running ASRISP.exe /I 0 /INFO returns nothing but the header information and the warning message.
Running ASRISP.exe /I 1 /INFO returns this:
=================================================================
              ASRock ISP Tool v1.1.0 Built: 20240729
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.

[COLOR=YELLOW][ Configuration ][/COLOR]
Program Interface ...... I2C

[COLOR=YELLOW][ Chip - Current][/COLOR]
FW Version ............. 0x00000000
FW Release ............. 0x00000000
FW Feature ............. 0x00000000
HW Version ............. 0x00000000
Device ID .............. 0x00000000
Flash Mode ............. Unknown (0x00)
Config0 : Config1 ...... 0x00000000 : 0x77A29898

Process Time                      [ 0.015 seconds ]

Running ASRISP.exe /I 2 /INFO returns:
=================================================================
              ASRock ISP Tool v1.1.0 Built: 20240729
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.
Can't find adapter

[COLOR=YELLOW][ Configuration ][/COLOR]
Program Interface ...... I2C

[COLOR=YELLOW][ Chip - Current][/COLOR]
FW Version ............. 0x00000000
FW Release ............. 0x00000000
FW Feature ............. 0x00000000
HW Version ............. 0x00000000
Device ID .............. 0x00000000
Flash Mode ............. Unknown (0x00)
Config0 : Config1 ...... 0x00000000 : 0x77A29898

Process Time                      [ 0.017 seconds ]
Running ASRISP.exe /I 3 /INFO returns same as 2
Running ASRISP.exe /I 4 /INFO freezes the program. If I terminate "Asrock In-System Programmer" from task manager, suddenly Polychrome appears, and even shows the A770 as present, but changing settings doesn't do anything for the RGB. Still dark.

ASRISP.exe /I 1 /INFO /BS 0 Successfully resets the chip, and the config fields are filled with random information, but everything else is all 0's and Unknown (0x00)
ASRISP.exe /I 1 /INFO /BS 1 Fails Jump to LDROM
ASRISP.exe /I 1 /INFO /BS 2 Fails Jump to APROM

These same commands on Interface 4 cause ASRISP to hang. Anything on Interface 4 causes it to hang. I only include that information because Interface 4 is also the only interface that shows the Display Controller with the correct ID of 60101849.

Attempting to manually update the APROM or LDROM through interface 1 results in:
Update APROM                      [ Fail (0xE1) ]
Attempting to manually update the APROM or LDROM through interface 4 results in ASRISP hanging and must be terminated through task manager.
It also displays this:

C:\Program Files (x86)\ASRock Utility\ASRRGBLED\ASRISP>asrisp.exe /I 4 /INFO /UA APROM_VGA_210209_B465.bin
=================================================================
              ASRock ISP Tool v1.1.0 Built: 20240729
        (C)2019 ASRock Incorporation. All Rights Reserved
=================================================================
WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING.

[COLOR=YELLOW][ Configuration ][/COLOR]
Program Interface ...... SPB_I2C
Display Controller ..... 60101849
APROM file size ........ 17632 bytes (0x44E0)
APROM file checksum .... B465

[COLOR=YELLOW][ Chip - Current][/COLOR]

This is where it hangs. No further information appears in the cmd window. I left it there for 12 hours just to see if it was being slow, but nope. Had to terminate the process in task manager.

System Specs:
Mainboard - Asus X870 AYW GAMING WIFI W
Processor - AMD Ryzen 5 9600X
RAM - 32GB Corsair DDR5 6000
PSU - Corsair rm1200x Shift
Operating System - Windows 11.

Sorry about the info dump. I'm not really sure where to go from here. I have also attempted all of the commands I have previously listed with the /FORCE switch and that did not help. I like this card and I honestly don't know how long the warranty is good for. Dead RGB isn't a deal breaker since the card still works, although I would prefer it work, because I like shiny. Is there another way to force flash the chip?

I also have an Asrock 9070 XT that I love, and now I know that I should NEVER update that software. I have it in Link mode and it works wonderfully.

Any information at all would be helpful. Thank you for your time.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 30598	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 23 Aug 2025 at 4:00pm
	You have now set the minimum allocation to 512mb, this is the lowest amount that the OS will report to applications. As I said, the memory sharing scales to what the programs need. it dynamically allocates and reallocates RAM to vRAM and back. There is absolutely no incentive for manufacturers to trick or persuade users to buy a dedicated GPU, there is absolutely no guarantee that the user will purchase a GPU from them over a competitor. iGPU functionality is a balancing act beteen system resources and GPU performance. That is the only reason shared memory is dynamic. It allows the system to allocate more memory to the system when there are no graphically intensive loads and more to the iGPU when there are. It's that simple. When you factor in that the majority of people using an iGPU are using more budget focused systems, it also stands to reason that they would not have huge amounts of RAM to work with. iGPU RAM allocation becomes a non issue with 32gb and beyond. On my systems that don't need/use a dedicated GPU I leave the share memory allocation set to auto.


Pilgrim Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Aug 2025 Status: Offline Points: 90	Post Options Post Reply Quote Pilgrim Report Post Thanks(0) Quote Reply Posted: 23 Aug 2025 at 9:49pm
	I see you mean it can change while OS is running. Huh, right now it's indicating '0.1-0.2 of 3.7 GB' in Task Manager, 625 MB in Resource Monitor, and 624 MB in CPU-Z, every program reports in its own way. Weird stuff, gentlemen, weird stuff.

Goldir Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 hours 40 minutes ago Location: United States Status: Offline Points: 15	Post Options Post Reply Quote Goldir Report Post Thanks(0) Quote Reply Posted: 12 hours 24 minutes ago at 8:29am
	Hello everyone! I have an Asrock Intel Arc A770 PG 16GO card that I purchased in May 2024. The RGB on it died after a Polychrome update back in July. I had it installed in a family member's computer and a few months back they decided to do some updates. The RGB on it was working fine up to that point. After they installed Polychrome RGB Sync v1.0.50, the RGB on the card stopped working. Polychrome itself hangs on installation unless the ASRISP process is terminated 3 times. I messaged Asrock support and the tech (Eric) suggested trying to roll back to a previous version. I tried to roll back to v1.0.41, but it was unsuccessful. Same results. I suspect v1.0.50 corrupted/wiped the RGB controller on the card. I have tried installing it in a different PC with the same results (RGB on card is still dead). I have already done the standard "unplug the PC, hold power button for 10 minutes" (not seconds. Minutes) to see if that helped. Still dark. I have tried installing the card in 2 other computers. Still dark. I did some troubleshooting using AsrISP.exe and here are the results I got: Running ASRISP.exe /I 0 /INFO returns nothing but the header information and the warning message. Running ASRISP.exe /I 1 /INFO returns this: ================================================================= ASRock ISP Tool v1.1.0 Built: 20240729 (C)2019 ASRock Incorporation. All Rights Reserved ================================================================= WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING. [COLOR=YELLOW][ Configuration ][/COLOR] Program Interface ...... I2C [COLOR=YELLOW][ Chip - Current][/COLOR] FW Version ............. 0x00000000 FW Release ............. 0x00000000 FW Feature ............. 0x00000000 HW Version ............. 0x00000000 Device ID .............. 0x00000000 Flash Mode ............. Unknown (0x00) Config0 : Config1 ...... 0x00000000 : 0x77A29898 Process Time [ 0.015 seconds ] Running ASRISP.exe /I 2 /INFO returns: ================================================================= ASRock ISP Tool v1.1.0 Built: 20240729 (C)2019 ASRock Incorporation. All Rights Reserved ================================================================= WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING. Can't find adapter [COLOR=YELLOW][ Configuration ][/COLOR] Program Interface ...... I2C [COLOR=YELLOW][ Chip - Current][/COLOR] FW Version ............. 0x00000000 FW Release ............. 0x00000000 FW Feature ............. 0x00000000 HW Version ............. 0x00000000 Device ID .............. 0x00000000 Flash Mode ............. Unknown (0x00) Config0 : Config1 ...... 0x00000000 : 0x77A29898 Process Time [ 0.017 seconds ] Running ASRISP.exe /I 3 /INFO returns same as 2 Running ASRISP.exe /I 4 /INFO freezes the program. If I terminate "Asrock In-System Programmer" from task manager, suddenly Polychrome appears, and even shows the A770 as present, but changing settings doesn't do anything for the RGB. Still dark. ASRISP.exe /I 1 /INFO /BS 0 Successfully resets the chip, and the config fields are filled with random information, but everything else is all 0's and Unknown (0x00) ASRISP.exe /I 1 /INFO /BS 1 Fails Jump to LDROM ASRISP.exe /I 1 /INFO /BS 2 Fails Jump to APROM These same commands on Interface 4 cause ASRISP to hang. Anything on Interface 4 causes it to hang. I only include that information because Interface 4 is also the only interface that shows the Display Controller with the correct ID of 60101849. Attempting to manually update the APROM or LDROM through interface 1 results in: Update APROM [ Fail (0xE1) ] Attempting to manually update the APROM or LDROM through interface 4 results in ASRISP hanging and must be terminated through task manager. It also displays this: C:\Program Files (x86)\ASRock Utility\ASRRGBLED\ASRISP>asrisp.exe /I 4 /INFO /UA APROM_VGA_210209_B465.bin ================================================================= ASRock ISP Tool v1.1.0 Built: 20240729 (C)2019 ASRock Incorporation. All Rights Reserved ================================================================= WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING. [COLOR=YELLOW][ Configuration ][/COLOR] Program Interface ...... SPB_I2C Display Controller ..... 60101849 APROM file size ........ 17632 bytes (0x44E0) APROM file checksum .... B465 [COLOR=YELLOW][ Chip - Current][/COLOR] This is where it hangs. No further information appears in the cmd window. I left it there for 12 hours just to see if it was being slow, but nope. Had to terminate the process in task manager. System Specs: Mainboard - Asus X870 AYW GAMING WIFI W Processor - AMD Ryzen 5 9600X RAM - 32GB Corsair DDR5 6000 PSU - Corsair rm1200x Shift Operating System - Windows 11. Sorry about the info dump. I'm not really sure where to go from here. I have also attempted all of the commands I have previously listed with the /FORCE switch and that did not help. I like this card and I honestly don't know how long the warranty is good for. Dead RGB isn't a deal breaker since the card still works, although I would prefer it work, because I like shiny. Is there another way to force flash the chip? I also have an Asrock 9070 XT that I love, and now I know that I should NEVER update that software. I have it in Link mode and it works wonderfully. Any information at all would be helpful. Thank you for your time.