Z170 Extreme7+ USB3.0 Header Problem

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   I have a new build Z170 Extreme7+ & I am having a similar problem. It all seems to originate from the 3.1 front panel being connected. 
When the front panel is connected my boot times take much longer then without (that is when it does boot at all). The power button function dose not work correctly. When the computer goes to sleep it will freeze up as in I won't be able to resume from the sleep & Dr. Debug will show various different error codes. If  I shut down from this point using the power button the computer will try to reboot but Dr. Debug will display error code 00 & computer will not boot. At that point I turn the computer off with the power switch & usually have to complete about 2 reboots before it will boot into windows. I have also noticed that if I enter the UEFI after shutting down it seems to lag & be unresponsive. 

Another problem I have when the front panel 3.1 is connected is that my USB 3.0 front header will stop working & I get a error in device manager indicating a USB code 43 error (Device failed to reset) This pops up under the Generic USB Superspeed Hub. But I can't access thumb drives or anything else through my USB 3.0 when this is happening.

I returned one motherboard already because I thought the mother board was the culprit for the problems. However I am having similar issues with the new board as well.

It seems like 90% of these problems go away just by disconnect the 3.1 front panel. I would like to keep the 3.1 front panel installed but it is causing so many problems. Is anyone else having similar issues? If any one has ran into this & has a possible solution I'm open to suggestions.

My setup is:

Windows 10 Pro 64
Asrock Z170 extreme7+
I6700K
Corsair CX750M PSU
Crucial Ballistix DDR4  2 x 8GB RAM in slot A2 & B2  (BLS2C8G4D240FSB)
Samsung SSD 850 EVO 250GB boot drive on Sata3_0
WD 3TB drive on Sata3_2
LG Blu Ray on Sata3_3
Front Panel on Sata3_4 / Sata3_5 / SataEXP2

Thank you.

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Potech Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 Apr 2016 Status: Offline Points: 1	Post Options Post Reply Quote Potech Report Post Thanks(0) Quote Reply Posted: 24 Apr 2016 at 4:05am
	I have a new build Z170 Extreme7+ & I am having a similar problem. It all seems to originate from the 3.1 front panel being connected. When the front panel is connected my boot times take much longer then without (that is when it does boot at all). The power button function dose not work correctly. When the computer goes to sleep it will freeze up as in I won't be able to resume from the sleep & Dr. Debug will show various different error codes. If I shut down from this point using the power button the computer will try to reboot but Dr. Debug will display error code 00 & computer will not boot. At that point I turn the computer off with the power switch & usually have to complete about 2 reboots before it will boot into windows. I have also noticed that if I enter the UEFI after shutting down it seems to lag & be unresponsive. Another problem I have when the front panel 3.1 is connected is that my USB 3.0 front header will stop working & I get a error in device manager indicating a USB code 43 error (Device failed to reset) This pops up under the Generic USB Superspeed Hub. But I can't access thumb drives or anything else through my USB 3.0 when this is happening. I returned one motherboard already because I thought the mother board was the culprit for the problems. However I am having similar issues with the new board as well. It seems like 90% of these problems go away just by disconnect the 3.1 front panel. I would like to keep the 3.1 front panel installed but it is causing so many problems. Is anyone else having similar issues? If any one has ran into this & has a possible solution I'm open to suggestions. My setup is: Windows 10 Pro 64 Asrock Z170 extreme7+ I6700K Corsair CX750M PSU Crucial Ballistix DDR4 2 x 8GB RAM in slot A2 & B2 (BLS2C8G4D240FSB) Samsung SSD 850 EVO 250GB boot drive on Sata3_0 WD 3TB drive on Sata3_2 LG Blu Ray on Sata3_3 Front Panel on Sata3_4 / Sata3_5 / SataEXP2 Thank you.

parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 24 Apr 2016 at 10:10am
	I own this board, but have never tried to use the USB 3.1 front panel and USB 3.1 functionality. That is, besides verifying it shares resources with the Ultra M.2 ports. I'll need to do some configuration changes in order to try it out and see how it works. I use Win 10 too. Potential reasons for your problems are the lack of a Windows 10 specific driver from ASMedia, or the ASMedia driver itself. Plus new technology having early adopter issues... Intel, give us a USB 3.1 chip and driver please! Sorry to say, my faith in ASMedia has been ruined by their driver for their SATA chipset. That is from past experience with them on other boards, as well as this one. We may be seeing more of the same here too. You said your USB 3.0 front panel header fails when the USB 3.1 front panel is connected, correct? Those USB 3.0 headers are provided by an ASMedia 1074 "Hub" according to the specs. I'm not sure if this hub is working with any of the Intel chipset resources, or is a stand alone USB 3.0 resource. What does the entry in Device Manager for this device provide in the way of driver information when using Win 10? Do you see any trouble code in its Properties? Does the USB 3.1 port on the board's IO panel work for you? Just curious... what do you use the USB 3.1 interface for? Is there even a few true USB 3.1 flash drives available?


Wijgers Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Jul 2016 Status: Offline Points: 4	Post Options Post Reply Quote Wijgers Report Post Thanks(0) Quote Reply Posted: 06 Jul 2016 at 7:47pm
	Extreme 7+ Strange behavior USB3 header. Hi all, I recently bought a Extreme7+ mb to host my i7 processor and m.2 drives. Installation went perfectly and all is running smoothly. However I experience strange behavior with the USB3 sockets. I bought also the Enermax ECR501 card-reader, for the USB3 card-reader part. However when I plugin the 19 pin plug before booting and let the MB handle all, the card-reading part doesn?�t work. Got also an error in the device manager. The odd thing I noticed, when I started the machine without connecting the cardreader, and when Win10 was booted connecting the cable, the card-reading part was working perfectly!!!! After reboot same thing. Exclamation mark in device-manager (Win10) on the USB (high-speed) controller. And the card-reader was not working anymore?? I did change some settings like legacy USB (disabled, enables, Uefi boot only) Nothing worked. I also updated the Bios to 3.0, also not the solution. I?�m a bit puzzled right now Who can help me out???

clubfoot Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Mar 2016 Location: Canada Status: Offline Points: 246	Post Options Post Reply Quote clubfoot Report Post Thanks(0) Quote Reply Posted: 10 Jul 2016 at 6:53am
	I also do not use the ASRock front panel however, I do use the usb front panel from my Corsair case. I have also had the issue in device manager on a fresh install of Windows 10. The way I fixed the detection issue (after installing the latest chipset and IME drivers) was to power off, unplug the power supply and cycle the dual BIOS switch. It may just be the act of removing power from the motherboard,....but it has worked every time so far.


parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 10 Jul 2016 at 11:55am
	I recently tried the USB 3.1 front panel with my Z170 Extreme7+ board. I had a good experience with it. I don't recall a longer POST/startup time, but any additional device will cause more POST tests to be run. Plus being USB 3.1, they might be different and take longer to complete. I did not try the USB 3.0 front panel ports, but the ones on the IO panel worked fine with the USB 3.1 front panel in place and connected. I tested a USB 3.1 flash drive I purchased recently, and had some good benchmark results with it. I'm not on that PC now, so will need to upload those another time. clubfoot, I have no idea what cycling the dual BIOS switch would do. The power cycling may have done something similar to a UEFI/BIOS clear. Speaking of which, I cleared the UEFI/BIOS before starting the board again after installing the USB 3.1 panel. Any hardware change like that should include a BIOS clear/reset, at least IMO.


clubfoot Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Mar 2016 Location: Canada Status: Offline Points: 246	Post Options Post Reply Quote clubfoot Report Post Thanks(0) Quote Reply Posted: 11 Jul 2016 at 3:35am
	Yeah, maybe de-powering the board causes it to do a full post. Good to know the front panel works as I was thinking of installing it but was also thinking of adding a 512G m.2 if I would see more drive performance. But I can only do one or the other


Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest Group	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 16 Sep 2016 at 1:15pm
	Thanks Potech, I couldn't believe I stumbled upon your solution to my computers sleep problem by investigating the USB Generic USB Superspeed Hub error message. I had searched everywhere on the forums and couldn't find a solution. Disconnecting the bundled front panel USB 3.1 solved a bunch of my problems. My first Asrock motherboard and not that happy with the problems I've encountered so far. MB: Asrock Z170 extreme7+