Z270 itx/ac - Display Resolution issue

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hey

i just received my Z270 itx/ac with my Kaby Lake 7600 Processor .

I am not able to use Netflix UHD , due to the fact , that it shows in Windows 10 that my optimal settings for my Display are 1920*1080 , even though i can display 3840*2160.

But it simply doesn't recognize it !!! I changed the HDMI cable , i changed TV's (both 4k) , i reinstalled the system .... Nothing works...

my way of installing : 

1. Windows 10 
2. Installing the Intel Management Engine with UHD Support
3. HDCP 
4. Intel Driver Update Utility .

Restart , and nothing .

I am going nuts since i can't find the error , anyone who can help me ? 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Robominator Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Aug 2017 Status: Offline Points: 7	Post Options Post Reply Quote Robominator Report Post Thanks(0) Quote Reply Topic: Z270 itx/ac - Display Resolution issue Posted: 26 Aug 2017 at 4:38am
	Hey i just received my Z270 itx/ac with my Kaby Lake 7600 Processor . I am not able to use Netflix UHD , due to the fact , that it shows in Windows 10 that my optimal settings for my Display are 19201080 , even though i can display 38402160. But it simply doesn't recognize it !!! I changed the HDMI cable , i changed TV's (both 4k) , i reinstalled the system .... Nothing works... my way of installing : 1. Windows 10 2. Installing the Intel Management Engine with UHD Support 3. HDCP 4. Intel Driver Update Utility . Restart , and nothing . I am going nuts since i can't find the error , anyone who can help me ?

Robominator Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Aug 2017 Status: Offline Points: 7	Post Options Post Reply Quote Robominator Report Post Thanks(0) Quote Reply Posted: 26 Aug 2017 at 4:46am
	and yes, SGX is also enabled and the new Bios is also installed. changed several HDMI Cables, even ordered new Premium 18Gbps Cables. Edited by Robominator - 26 Aug 2017 at 4:59am

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 26 Aug 2017 at 4:59am
	I don't have an Intel with the HD630 iGPU. The below UHD Req and How-To video page came from Intel's HD630 Support page: https://www.intel.com/content/www/us/en/support/graphics-drivers/000023296.html Intel HD630 iGPU Support Page: https://www.intel.com/content/www/us/en/support/graphics-drivers/graphics-for-7th-generation-intel-processors/intel-hd-graphics-630.html

Robominator Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Aug 2017 Status: Offline Points: 7	Post Options Post Reply Quote Robominator Report Post Thanks(0) Quote Reply Posted: 26 Aug 2017 at 5:04am
	Done that @wardog , doesn't change anything though since i have all that already.

Robominator Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Aug 2017 Status: Offline Points: 7	Post Options Post Reply Quote Robominator Report Post Thanks(0) Quote Reply Posted: 26 Aug 2017 at 5:15am
	I just ran the Powerdvd UHD Advisor test on my PC , and the error it gives is the the HDCP 2.2 is not working . I am 100% positive that my TV setup is OK , because my Nvidia Shield also works on UHD .

parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 26 Aug 2017 at 10:38am
	Assuming you have the Z270M-ITX/ac board. From your board's specifications, which is the same for all Z270/Kaby Lake systems: Due to chipset limitation, the Blu-ray playback of Intel^® HD Graphics is only supported under Windows^® 8 / 8 64-bit / 7 / 7 64-bit. http://www.asrock.com/mb/Intel/Z270M-ITXac/index.asp#Specification That is an Intel and/or MSoft limitation, likely due to the DRM situation with movie and TV production.


Robominator Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Aug 2017 Status: Offline Points: 7	Post Options Post Reply Quote Robominator Report Post Thanks(0) Quote Reply Posted: 26 Aug 2017 at 11:54pm
	@parsec a friend of mine has the exact same Config , Hardware as software. And it works for him !