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B650M-CX R2.0 USB device causes boot hang

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omnipotato View Drop Down
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    Posted: Yesterday at 4:17am
Board: ASRock B650M-CX R2.0
BIOS version: 3.50

Issue: System hangs at POST when certain USB devices are plugged in during boot. Symptom is either the ASRock logo hanging with no spinner, or a black screen with a blinking white underscore (no bootable device found).

Devices involved:

Fujitsu ScanSnap scanner (USB 2.0)
NexiGo webcam (USB 2.0)

Troubleshooting so far:

1. Disabled Quick Boot - no change.
2. Confirmed via boot menu that only "Windows Boot Manager" is listed as Boot Option #1 - no separate USB boot entry, so this isn't a boot-order issue.
3. USB Configuration screen shows: 4 USB Controllers, 2 Keyboards + 1 Hub detected, XHCI Hand-off: Enabled, USB Mass Storage Driver Support: Enabled.
4. Tried disabling USB Mass Storage Driver Support - no change with ScanSnap alone. Reverted.
5. Disabled XHCI Hand-off - this fixed the hang when only the ScanSnap is plugged in.
6. With XHCI Hand-off still disabled, plugging in both the ScanSnap and the NexiGo webcam together (both on USB 2.0 ports) reproduces the same hang.
7. Tried moving the webcam to a different physical USB port - no change.
8. No "Legacy USB Support" option exists in this BIOS version's USB Configuration screen.

Question: Is this a known issue with this board/BIOS version? Is there a BIOS setting I'm missing that controls USB enumeration timeout/behavior with multiple devices at POST? Also considering updating from 3.50 to the latest 4.43 (AGESA ComboAM5 1.3.0.1b Patch A), would that changelog be expected to touch this kind of behavior, or is it unrelated?
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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 16 hours 23 minutes ago at 1:19pm
I have had a few older USB devices cause issues like this. It's almost always
a compatibility issue with the old device. In some cases enabling CSM in the BIOS
allows the system to POST normally but CSM needs to be disabled for secure boot so
that isn't really an option.

In the case of the few devices I have with the same issue I am able to plug them
back in once the system has booted and they work just fine. I have 2 devices
connected to a USB hub so I just have to connect and disconnect a single USB
cable. My problematic devices are an a wireless mouse dongle (USB 2.0) and
a USB C microphone (Sennheiser). I have a few USB flash drives that cause the
same issue too. Ultimately, USB standards are often not followed properly and
newer boards, AM5on AMD and LGA 1200 and newer on intel can be much pickier with
some USB devices. Safe boot and TPM 2.0 have made the issue much more apparent
as they require CSM mode to be disabled to function.

With a lot of messing around and trying different motherboards I was able to get
my USB C mic to work but not most of the other problem devices I have. In the
end I just went with a USB hub that I can disconnect at boot then reconnect
once the OS is loaded. I connect all my problem devices to that to avoid boot issues.

I am sure this isn't what you want to hear but it is pretty much the best solution.
Effected devices all have firmware of some kind and the system attempts to communicate
during POST. Any out of spec code in the firmware causes an issue. Even my USB
c 3.2 microphone has an issue with this. It comes down to security changes made
more recently to support safe boot etc.

FYI, CSM mode contains USB legacy device support, that is why there is no separate
option. CSM = Compatibility Support Module. It was great for supporting old hardware
and in the past was enabled by default. Since safe boot became mandatory for
windows installation it has been set to disabled by default. I see issues like
yours pop up all the time ever since. It isn't a board or BIOS problem, it's
bad adherence to USB standards on some older devices (and some new ones too).
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NDRE28 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote NDRE28 Quote  Post ReplyReply Direct Link To This Post Posted: 13 hours 34 minutes ago at 4:08pm
Hi!

I don't know if updating the BIOS to the newest version (v4.43) will solve the issue, but I'd give it a try.
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