Radeon RX 7000 BIOS update procedure

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   Thank you for the answer but I must ask again: 

In the manual pdf file it explicitly tells you in step 3: 

"Run the AMD Cleanup Utility to ensure that all existing driver components, including
Microsoft inbox drivers, are completely removed from the system." 

And it even shows a screenshot of the Microsoft driver in the device manager with a red circle around it. 

That specifically is in conflict with what you said. 

So either the manual is incorrect or your comment. 

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Dicer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 6 hours 60 minutes ago Status: Online Points: 45	Post Options Post Reply Quote Dicer Report Post Thanks(0) Quote Reply Posted: 4 hours 37 minutes ago at 1:39am
	Thank you for the answer but I must ask again: In the manual pdf file it explicitly tells you in step 3: "Run the AMD Cleanup Utility to ensure that all existing driver components, including Microsoft inbox drivers, are completely removed from the system." And it even shows a screenshot of the Microsoft driver in the device manager with a red circle around it. That specifically is in conflict with what you said. So either the manual is incorrect or your comment.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 44178	Post Options Post Reply Quote Xaltar Report Post Thanks(1) Quote Reply Posted: 4 hours 10 minutes ago at 2:06am
	Yes, that is what you should see when it's done correctly. I will let my contacts at ASRock know that it is confusing. The "inbox driver" would say RX 7xxx not basic display adapter. As you already discovered, without the basic display driver you can't perform the update at all.


Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 44178	Post Options Post Reply Quote Xaltar Report Post Thanks(1) Quote Reply Posted: 3 hours 54 minutes ago at 2:22am
	Hmm, looking at google's definition of an "inbox driver" I see what you are saying. I would open a support ticket with ASRock and ask them directly. Something is off with the instructions or the update tool. Apologies, I didn't expect you would need to remove the basic display adapter. It makes no sense. The reason you want that is so that other drivers don't try to auto install during the flash. Removing it seems off to me. I will ask ASRock myself too. [edit] I have fired off an email to my contacts in tech support to ask what the issue is. When they get back to me I will share the answer here. It may take a while as it is after hours there right now (EU office). Edited by Xaltar - 3 hours 46 minutes ago at 2:30am


Dicer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 6 hours 60 minutes ago Status: Online Points: 45	Post Options Post Reply Quote Dicer Report Post Thanks(0) Quote Reply Posted: 3 hours 27 minutes ago at 2:49am
	Thank you very much for looking into the problem further. It is a very odd thing. I am worried about the security risk, even if it hasn't been used to attack people in masses in the wild. Hoping for a fix from AsRock is my hope.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 44178	Post Options Post Reply Quote Xaltar Report Post Thanks(1) Quote Reply Posted: 3 hours 24 minutes ago at 2:52am
	No problem, that is what I am here for. I am fairly sure it's either an error in the manual or an error in the flashing app (not detecting the card without the basic display adapter driver). Either way, thanks for bringing it to my attention. Hopefully I will get a response tomorrow.