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Radeon RX 7000 BIOS update procedure |
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Dicer 
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Joined: 10 Nov 2026 Status: Offline Points: 60 |
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 Posted: 11 Nov 2026 at 1:39am |
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Thank you for the answer but I must ask again:
In the manual pdf file it explicitly tells you in step 3: "Run the AMD Cleanup Utility to ensure that all existing driver components, including Microsoft inbox drivers, are completely removed from the system." And it even shows a screenshot of the Microsoft driver in the device manager with a red circle around it. That specifically is in conflict with what you said. So either the manual is incorrect or your comment. |
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Xaltar
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Joined: 16 May 2015 Location: Europe Status: Offline Points: 44298 |
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Posted: 11 Nov 2026 at 2:06am |
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Yes, that is what you should see when it's done correctly. I will let my contacts
at ASRock know that it is confusing. The "inbox driver" would say RX 7xxx not basic display adapter. As you already discovered, without the basic display driver you can't perform the update at all. |
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Xaltar
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Posted: 11 Nov 2026 at 2:22am |
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Hmm, looking at google's definition of an "inbox driver" I see what you are saying.
I would open a support ticket with ASRock and ask them directly. Something is off with the instructions or the update tool. Apologies, I didn't expect you would need to remove the basic display adapter. It makes no sense. The reason you want that is so that other drivers don't try to auto install during the flash. Removing it seems off to me. I will ask ASRock myself too. [edit] I have fired off an email to my contacts in tech support to ask what the issue is. When they get back to me I will share the answer here. It may take a while as it is after hours there right now (EU office). Edited by Xaltar - 11 Nov 2026 at 2:30am |
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Dicer
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Posted: 11 Nov 2026 at 2:49am |
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Thank you very much for looking into the problem further.
It is a very odd thing. I am worried about the security risk, even if it hasn't been used to attack people in masses in the wild. Hoping for a fix from AsRock is my hope. |
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Xaltar
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Posted: 11 Nov 2026 at 2:52am |
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No problem, that is what I am here for. I am fairly sure it's either an error in
the manual or an error in the flashing app (not detecting the card without the basic display adapter driver). Either way, thanks for bringing it to my attention. Hopefully I will get a response tomorrow. |
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Xaltar
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Posted: 11 Nov 2026 at 10:51pm |
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Here is the response I recieved:
Additionally, close all programs before flashing (browser, office apps etc). My contact checked directly with ASRock's GPU support department and they said this is all that is required. No mention of inbox drivers. I hope this helps. Edited by Xaltar - 18 hours 10 minutes ago at 11:47pm |
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Dicer
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Posted: 5 hours 5 minutes ago at 12:52pm |
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"No mention of inbox drivers."
I don't want to sound unthankful. I am very thankful for all the effort you put into this. But: This looks like the same misunderstanding we had in the comments. Why would they explicitly talk and show about the inbox drivers? It seems the contact is missing the point. |
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Xaltar
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Posted: 4 hours 26 minutes ago at 1:31pm |
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I explicitly asked about what you noted in the manual, including screenshots. That
was their response word for word. If there was any need/requirement to remove the inbox driver they would have mentioned it. I am 100% certain about that. The "additionally" part came from my contact and is pretty obvious given the volatility of OS based flashing. There is no possible way I was misunderstood. Considering their reply exactly matches the instructions previously shared in this thread, I am certain that there was a mistake in the instructions bundled with the latest updates. When I replied asking for confirmation my contact informed me that those are the only steps needed to update safely (as these things go). That combined with what I stated previously about it making no sense (based on over 2 decades of experience), the instructions were incorrect about removing the basic display adapter. I am afraid that is the best answer we will get. I am willing to bet the next round of updates will have the instructions corrected, silently. Edited by Xaltar - 3 hours 39 minutes ago at 2:18pm |
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