Z390 Taichi freezes constantly

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   By constantly I mean it freezes about every 10min to hour while using it

It also freezes on cue when installing some of the Intel driver software, but then seems to be able to get past it and carry-on.  I've never had a board this picky before.

Win 10 Pro
i9-9900k  (temps are like 103F)
Z390 Taichi
64 GB Corsair Vengeance RAM, 3333Mhz but running stock speeds (CMK64GX4M4C3333C16)

Hangs tend to occur when installing a driver, or when starting to type into a search bar

I read some other threads that appear to lay the blame at Intel RST or other drivers, but it seems nutty to me that I can't use stock intel software.  I had the same problem as another thread where trying to install drivers direct from Intel or even from ASRocks support page caused it to hang, so reinstalled windows and installed drivers direct from the CD.  This produced better results, but I've still had several hangs since doing nothing demanding.

Also seen instances where the computer fails to post, sometimes it hangs while trying to load windows.

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z390_freeze Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Feb 2019 Status: Offline Points: 7	Post Options Post Reply Quote z390_freeze Report Post Thanks(0) Quote Reply Topic: Z390 Taichi freezes constantly Posted: 27 Feb 2019 at 1:30am
	By constantly I mean it freezes about every 10min to hour while using it It also freezes on cue when installing some of the Intel driver software, but then seems to be able to get past it and carry-on. I've never had a board this picky before. Win 10 Pro i9-9900k (temps are like 103F) Z390 Taichi 64 GB Corsair Vengeance RAM, 3333Mhz but running stock speeds (CMK64GX4M4C3333C16) Hangs tend to occur when installing a driver, or when starting to type into a search bar I read some other threads that appear to lay the blame at Intel RST or other drivers, but it seems nutty to me that I can't use stock intel software. I had the same problem as another thread where trying to install drivers direct from Intel or even from ASRocks support page caused it to hang, so reinstalled windows and installed drivers direct from the CD. This produced better results, but I've still had several hangs since doing nothing demanding. Also seen instances where the computer fails to post, sometimes it hangs while trying to load windows.

z390_freeze Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Feb 2019 Status: Offline Points: 7	Post Options Post Reply Quote z390_freeze Report Post Thanks(0) Quote Reply Posted: 27 Feb 2019 at 5:04am
	Some more info. PC froze while playing a game, out of frustration I did nothing for about 45-60 seconds, then it came back, no errors. Game still playing as though nothing had happened.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22838	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 27 Feb 2019 at 3:59pm
	Check your Windows Event Viewer, you can just type "event viewer" into the search box and it should pop up. Once open go to: Windows Logs -> System Right click "System" and select filter current log Check "Critical" "Error" and "Warning" the click OK Take a look at what is happening at the time of the freezes. This will help identify where the problem is coming from. Given the system revives after the freeze there should be something there to see. Sometimes a hard lock will prevent a log from being written but that shouldn't be the case in your situation. Get back to us with your findings.


RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 1995	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 27 Feb 2019 at 10:56pm
	Is the RAM on the QVL ?
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

z390_freeze Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Feb 2019 Status: Offline Points: 7	Post Options Post Reply Quote z390_freeze Report Post Thanks(0) Quote Reply Posted: 05 Mar 2019 at 3:14pm
	RAM is on the QVL, however only for 2/4 slots. Didn't notice that. Have another issue that developed. CPU power supply on the motherboard squeals, loudly, when cpu is under load. This doesn't occur normally, but does occur when say benchmarking with prime95. Assume I have a bad cap or similar? It is a bit hard to isolate the sound, but it is instant with CPU load so doesn't seem like a fan bearing or anything like that.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22838	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 05 Mar 2019 at 4:57pm
	That is coil whine by what you describe. I believe ASRock typically honors a warranty claim for it even though it does not effect the system or performance in any way. Coil whine happens when the insulation (specifically to deaden that sound) is not sufficient, it does not effect the coil's performance in any way but the sound can be very irritating if it happens all the time. If you are averse to the sound you can RMA the board for a replacement. I would recommend this as it would also help rule out the board for your other issue. If the new one does not have the issue then you dodged 2 bullets


z390_freeze Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Feb 2019 Status: Offline Points: 7	Post Options Post Reply Quote z390_freeze Report Post Thanks(0) Quote Reply Posted: 10 Mar 2019 at 4:51am
	I submitted a support request and it was not returned. I am a bit infuriated with my first ASROCK MB. Upon reading some of the other complaints about freezing, I tried disabling the Third Party SATA 3 Controller under advanced/storage. This worked like a champ. It also disabled my blu-ray drive and a large NAS drive as I use all of the other ports in a raid array. I can't tell you how frustrating this is. I am not sure if this is fixable with a bios update, or if it is a hardware issue. But with the Third Party SATA 3 Controller enabled, my system is not stable, and can be triggered to crash upon trying to install or uninstall many different types of software. For example, if you run the AMD cleaner software to remove old drivers, it insta-kills my PC. If you disable Third Party SATA 3 Controller, I can run AMD cleaner all day long. The intel software also tends to immediately crash with the third party controller enabled. Can someone from ASRock please help or respond?