ASRock Online Support is Poor at Best

Hi all,

I was getting ACPI 4 and 5 error warning (and may still be getting them). The default recommendation is to update the BIOS and/or contact vendor support. So, I updated the BIOS and that did not fix the problem. THen I contacted vendor (ASRock) support... and what a surprise?

First, they tell me to go back to the store to see if they can help me and I refused to do that. Then they asked exactly when the ACPI warnings occurred and I could not associate any function that would trigger the warnings. So I stated to do things on my own, like disable sleep, disable wake-on lan, etc, and each time I reported what I did to support, and they never had they courtesy to respond back. Anyway, today I get an RMA registration request, and, of course, I have to ship it and wait for a new board to arrive. Now, who in their right mind would ship a pc board, live without a PC for an indeterminant amount of time, and pray that the new board arrives soon?

In summary, i updated the chipset driver and haven't had an ACPI error warning for a few days so that may be a good sign. And, there are no visible problems with my pc other than the logging of the ACPI erro warnings so why would I tear it apart?

My next motherboard won't be an ASRock and it is only because they have no valid support group!

Actually, now that you mention it, they are extremely poor so I just downgraded them a notch because of your sarcasm. FYI, the store would have told me to go to the ASRock website and download the latest chipset driver for the specific mobo "directly from the ASRock website", and, since I had already done that when I installed the mobo, they would have been lost for any other recommendation. You think those sales people really understand drivers and motherboards? If so, you are a very poor judge of character.

So, I ran the intel driver installation utility and they did not find any driver that needed updating; however, I did manage to find a later driver by manually searching with chipset parameters and then i downloaded and installed it.

Again, and why should i have to go to the store to hear tyhem say "have you updated all your drivers toi the latest version when ASRock support could have just as easily typed that direction and saved me a 40 mi trip to the store? You have a lot to learn.