B550M Steel Legend rgb issues

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   Hello all :)

I have a B550M Steel Legend mobo working great with the following components:
- AMD Rysen 5 3600x
- Kraken x63 cooler
- Gigabyte RTX 2070 super
- CORSAIR Vengeance RGB Pro 32GB (2 x 16GB)
- Samsung 970 EVO 1TB NVMe M.2
- WD Blue NAND 1TB Internal PC SSD x2
- Windows 10 pro
- B550m Steel Legend (latest bios v.1.20)

I'm having a hard time getting the "PolychromeRGB" software to work...
When I double click, or run "ASRRGBLED" as admin...it just stalls/freezes at the splash screen "Detecting Peripherals LED Controller"..And nothing happens.

- tried uninstalling & reinstalling the software
- tried installing the app via the ASRock app shop
- tried installing "Polychrome RGB ver:2.0.62" And Beta ver:2.0.66

Nothing I've tried works....Has anyone got it working on their B550m board?

Thanks in advance :)

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desafino Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Sep 2020 Location: Toronto Status: Offline Points: 8	Post Options Post Reply Quote desafino Report Post Thanks(0) Quote Reply Topic: B550M Steel Legend rgb issues Posted: 02 Sep 2020 at 12:13am
	Hello all :) I have a B550M Steel Legend mobo working great with the following components: - AMD Rysen 5 3600x - Kraken x63 cooler - Gigabyte RTX 2070 super - CORSAIR Vengeance RGB Pro 32GB (2 x 16GB) - Samsung 970 EVO 1TB NVMe M.2 - WD Blue NAND 1TB Internal PC SSD x2 - Windows 10 pro - B550m Steel Legend (latest bios v.1.20) I'm having a hard time getting the "PolychromeRGB" software to work... When I double click, or run "ASRRGBLED" as admin...it just stalls/freezes at the splash screen "Detecting Peripherals LED Controller"..And nothing happens. - tried uninstalling & reinstalling the software - tried installing the app via the ASRock app shop - tried installing "Polychrome RGB ver:2.0.62" And Beta ver:2.0.66 Nothing I've tried works....Has anyone got it working on their B550m board? Thanks in advance :)

MrSkullyT Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Jul 2020 Status: Offline Points: 18	Post Options Post Reply Quote MrSkullyT Report Post Thanks(0) Quote Reply Posted: 02 Sep 2020 at 12:24am
	This motherboard or/and the Polychrome software is terrible. Did not receive any help as of yet. You can try to manually flash using the WriteFW file inside the bin folder where you installed polychrome but that isn't a solid fix. Hoping Asrock will reach out

desafino Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Sep 2020 Location: Toronto Status: Offline Points: 8	Post Options Post Reply Quote desafino Report Post Thanks(0) Quote Reply Posted: 02 Sep 2020 at 12:41am
	I've sent ASRock support an email..haven't heard back. The board is working fine so far, just sucks that one cant get into the led utility software to change the rgb lights... Didn't know this was an issue...Otherwise I wouldn't have bought the board :(

MrSkullyT Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Jul 2020 Status: Offline Points: 18	Post Options Post Reply Quote MrSkullyT Report Post Thanks(0) Quote Reply Posted: 02 Sep 2020 at 1:51am
	Same here.. I have the B450 but experiencing the exact same issues..

desafino Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Sep 2020 Location: Toronto Status: Offline Points: 8	Post Options Post Reply Quote desafino Report Post Thanks(1) Quote Reply Posted: 02 Sep 2020 at 11:39pm
	Hey guys, Just an update...ASRock tech support got back to me with the following troubleshooting, which worked for me... Step 1. Download the attached file and extract the zip file link below. Link: https://download.asrock.com/TSD/Desktop/Tool/B550M Steel Legend RGB Firmware.zip Step 2. Shutdown the system and remove the power cord to enter the G3 state for 1 minute. Step 3. Boot up the system and go to the OS. Step 4. Search "CMD??at search bar and run Command Prompt as administrator. Step 5. Go to the ?�FW??folder and execute the ?�Update_B550M_Steel_Legend.cmd?? After step 5, kindly wait about 1 min and the FW flash will finish.

MrSkullyT Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Jul 2020 Status: Offline Points: 18	Post Options Post Reply Quote MrSkullyT Report Post Thanks(0) Quote Reply Posted: 03 Sep 2020 at 4:13am
	I'm on the B450 so i'll await Asrock reaching out to my support ticket. Thanks for you reply though dude!

desafino Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Sep 2020 Location: Toronto Status: Offline Points: 8	Post Options Post Reply Quote desafino Report Post Thanks(0) Quote Reply Posted: 03 Sep 2020 at 4:19am
	Hope it works out for you.. Unfortunately, after rebooting my pc (after the steps above), I'm back to square-one... Polychrome software is not working..Will wait and see what their support says..

desafino Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Sep 2020 Location: Toronto Status: Offline Points: 8	Post Options Post Reply Quote desafino Report Post Thanks(0) Quote Reply Posted: 25 Sep 2020 at 10:32pm
	Just thought I'd update this old post... Polychrome RGB ver:2.0.71 seems to have have fixed my issues, no longer getting "hang-ups" when trying to open the app.. It's working as intended now. :)