Problem with SATA Ports A1 / A2 on Z370 i7 Gaming

Dear Fbkreon,

Thank you for posting.

Regarding your question, let try to switch to the SATA3_2 port to see if it will work.

If it still will not work:
-Kindly try with a different SATA cable.
-Remove all of the WD M.2 to see if the HDD can be detected.
-Check the disk manager under Win10 to see if it is listed under the Win10.

With thanks,
ASRock TSD

With thanks,
ASRock TSD

Dear fbkreon,

Thanks for the reply.

We have checked the case with the following configuration:
MX500 SSD 256GB (Since we do not have the MX500 with the size of 2TB)
P4.20
CPU 8400

We connect the MX500 to both ASMedia SATA ports or native SATA ports, the SSD will always show under the BIOS.

For the Hotplug function the following settings must be enabled:
Advanced\Storage Configuration\ASMedia SATA3 Hotplug.

Once entering the Win10, hotplug were are able to be used properly.

Please try connecting different HDD/SSD to the ASMedia ports and check if the ports are working properly.

For further assistance, kindly fill out the form below and send the email to ASRock technical support.

https://event.asrock.com/tsd.asp

With thanks,
ASRock TSD