X670E Steel Legend Bios Upgrade Failure

New to the forums, Hoping I could get some help with a New computer build. I purchased a X670E Steel Legend Motherboard and installed it in the new case and fired it up and installed windows. Very fast board with great features. After any new build I always look in the device manger to ensure all drives installed properly and there are no issues. The issue I seen was the fTPM driver failed or wasn't responding. I researched this issue and found that updating the BIOS from 1.21 to 2.02 fixed the issue. So I formatted a thumb drive to Fat32 partition. Then I downloaded the following bios:

https://download.asrock.com/BIOS/AM5/X670E%20Steel%20Legend(2.02)ROM.zip

unzipped the file, moved the .rom to the thumb drive and renamed it creative.rom as instructed in the manual that come with the motherboard. Walked over to the build, turned on the PSU switch on the back of the power supply unit, inserted the thumb drive held the BIOS Flashback button until it started flashing. It flashed slowish for a bit then it started flashing faster, then the button led was not on. I assume this means the flash was completed. I then turn the PSU switch off and pull the thumb drive out of the motherboard Flashback port. Now all the board does is light up the RGB led's and that is it.No fans, not video, no Post Status Checker lights.

I have tried to flash the original V1.21 and still get the same dead board. Do I ship this back and get a replacement or can we fix this issue?

And to top it off, I also sent in two support request from ASROCK support webpage and have gotten zero response from that as well. At this point I'm returning the board for a refund and buying a different brand.

CarterIT wrote: And to top it off, I also sent in two support request from ASROCK support webpage and have gotten zero response from that as well. At this point I'm returning the board for a refund and buying a different brand.

Hi CarterIT, I thought I should mention that this is forum isn't run by ASRock's
Tech Support staff, it's a community forum. That means that help comes from fellow
community members for the most part. ASRock does have a presence here but it's not
very frequent. I am surprised that you didn't get a response from the tech
support form. How long has it been? Typically they respond within 2 - 5 working
days. Also, if you didn't receive a confirmation email that your ticket had been
filed then you may need to submit a new ticket. Be sure to check your spam folder
too as for some reason ASRock's email addresses seem to get sent to spam by Google
Mail.

As for the issue you described, sorry, I missed your post, you should be able to
simply perform another BIOS flashback, ideally to a different version, I would
try an older one as mentioned above. Flashback basically makes bad flashes a non
issue on boards that support it, if a flash is bad, just do it again.

I do try to help everyone I can but I am only a moderator and just one person

Good luck.

Edited by Xaltar - 08 Dec 2023 at 7:12am

CarterIT wrote: I tried to re-flash the board with every version on the website and it still ended with the same result. Enough is enough.

its possible that your USB stick was not supported and you just failed to notice it.
bios flashing can take like five minutes
pretty much every mainboard supports sticks up to 32GB with 4kB sector (allocation) size

Sorry to hear about the trouble with your motherboard. It seems like a critical issue after the BIOS update. Since you've attempted to revert to the original BIOS without success, it might be best to contact th gaming motherboard manufacturer's customer support for further assistance. They can provide guidance on potential solutions or help facilitate a replacement if needed. Good luck with resolving the issue.