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Problems with audio output. |
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Aerius 
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Joined: 11 Nov 2017 Status: Offline Points: 12 |
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 Topic: Problems with audio output.Posted: 12 Jun 2018 at 3:31pm |
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ASRock_TSD
ASRock_Official 
Joined: 20 Mar 2015 Status: Offline Points: 8727 |
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Posted: 12 Jun 2018 at 3:39pm |
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Dear Aerius, Greetings, this is ASRock TSD. According to your question, we provide some suggestions for verifying: 1. Please enter the BIOS setup and load BIOS default setting via [F9] Key to verify. 2. Please un-install the audio driver from Control Panel>Program and then re-install Realtek audio driver to verify. 3. Please try to play other media sources or use other sound devices to verify. 4. If possible, please re-install OS or install other system disks with clean OS to verify. Thanks! All the best, ASRock TSD |
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SYS64738
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Joined: 14 Jun 2018 Status: Offline Points: 75 |
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Posted: 14 Jun 2018 at 5:11pm |
Dear ASRock TSD, on a simiilar note is there a fix for Sound Blaster Cinema 3 not working with the ASRock AB350 Gaming ITX/ac? I have tried every bios since 4.40 and followed every cleanup and reinstallation procedure for the realtek drivers and soundblaster cinema since february and still the Creative Software claims there is no supported device. There were many other users since February having the same problem and it was not fixed unitl now. Thank you for your efforts.
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chainsaw
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Joined: 05 May 2017 Status: Offline Points: 95 |
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Posted: 15 Jun 2018 at 12:36am |
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make sure your realtek onboard is set as the default and current sound device before launching sound blaster cinema 3.
what i found is if your video card has HDMI sound and it is the current sound device then Cinema 3 gives me the very same error.
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ASRock Fatal1ty X370 Gaming K4 P3.40
AMD RYZEN 7 1700 @ 4Ghz 1.39v Noctua NH-D15 "blocks top 1x pci-e" 16GB GSkill Ripjaw V F4-3200C16D-16GVRB @ 2933 14-15-15-15 T1 1.365v GTX 1080 x2 Sli |
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SYS64738
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Joined: 14 Jun 2018 Status: Offline Points: 75 |
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Posted: 16 Jun 2018 at 6:06am |
This works. Thanks a lot. Indeed the Soundblaster Cinema Software is not able to switch to another device from HDMI audio although the prompt suggests it. If you switch to the analog or s/pdif outputs/devices using the windows device selection the software launches just fine.
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ASRock_TSD wrote: