Problems
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=10893
Printed Date: 18 Jul 2025 at 11:21am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Problems
Posted By: Gonzo I
Subject: Problems
Date Posted: 15 Feb 2019 at 4:36am
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OS: Windows 10 x64 Pro AsRock Z370 Taichi CPU: HexaCore Intel Core i7-8700K, 3700 MHz (Cofee Lake-S) 4x8GB DDR4-3200 DIMM PC4-25600 nVIDIA GeForce GTX 1050 Ti Samsung SSD 860 EVO 1TB Hi, I have few problems from the beginning. First of all, when I start the computer is taking too long to leave the black login screen, but even when I set up in Bios not to show it, still stay there too long. Another work. And last one is with usb keyboard and mouse. When I am in Dos, they don't work as well.problem is that when I get to Windows. I cannot use usb keyboard & mouse during first 10-20 secs. After this time, they start to I spend so much time to find out how to solve these problems, but I was not able to fix it by myself. If someone could help me to solve it, I will really appreciate it because I spend so much money to build this system, and it is slower (boot time) than my lower system before. |
Replies:
Posted By: Gonzo I
Date Posted: 15 Feb 2019 at 5:50am
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Posted By: Dmytro_o_o
Date Posted: 17 Feb 2019 at 6:31pm
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Hi, Gonzo I. 1) My PC need 14sec. to pass POST and another 13sec. to boot Windows10x64 with all drivers, codecs,... etc. (booting from SSD, "quick booting" in BIOS is Off). IMHO, it is a normal boot time. 2) DOS & USB periferals: try to set in BIOS/Advanced/USB Configuration : "PS/2 Simulator" ->"Enable"; "Legacy USB support" -> try "Disable" or "Enable" it; also you could try to use PS/2 keyboard. Obviously, switching DOS<->Windows causes this 10-20secs freezing. ------------- MB:ASRock Z370 Pro4 CPU:i5 8600K RAM:16GB GPU:GTX 1070Ti |
Posted By: Gonzo I
Date Posted: 24 Feb 2019 at 9:16am
| And there is no way to make Post and Booting time shorter, like in the rest of other motherboards? |
Posted By: Gonzo I
Date Posted: 24 Feb 2019 at 9:23am
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P.S. Thanks for advice but I had already this setup. |
Posted By: Gonzo I
Date Posted: 24 Feb 2019 at 11:40pm
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Hi, My PC need 1min.13sec. to pass POST and another 38sec. to boot Windows10x64 with all drivers, codecs,... etc. It cannot be normal. 
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Posted By: RLGL
Date Posted: 25 Feb 2019 at 9:29am
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You are right , something is messed up. It is all in how you set it up. could be hardware config for the slow post time. As far as windows is concerned the drive may not be initialized correctly to the proper file table, MBR vs GPT. ------------- Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi |
Posted By: Gonzo I
Date Posted: 27 Feb 2019 at 11:52pm
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Hi, I don't have any idea what I can do to fix it. Is there anyone who could help me to solve it? |
Posted By: Gonzo I
Date Posted: 28 Feb 2019 at 12:08am
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I tried to use "Chat Room" but nobody there. I sent two weeks ago email to Technical Support and still no answer from company. What I supposed to do to get help? 
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Posted By: Xaltar
Date Posted: 28 Feb 2019 at 5:18am
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https://event.asrock.com/tsd.asp This is the official way to get assistance from ASRock Tech Support  We may be able to help you here on the forums while you wait for a response however. Please provide your full system specs, including PSU brand and model, RAM brand and model and as you are having issues with your mouse and keyboard, it would be good to know what brand and model those are too. From your description so far I get the feeling something in your PC is not playing nice with the system. ------------- 
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Posted By: Gonzo I
Date Posted: 01 Mar 2019 at 12:37am
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I sent a message to them: https://event.asrock.com/tsd.asp No response. They sent to me email that I fillup wrong way Form but after second time when I try correct something which was not need it I don't have any solution for my problems. P.S. OS: Windows 10 x64 Pro AsRock Z370 Taichi BIOS:3.4 CPU: HexaCore Intel Core i7-8700K, 3700 MHz (Cofee Lake-S) 4x8GB DDR4-3200 DIMM PC4-25600 nVIDIA GeForce GTX 1050 Ti Samsung SSD 860 EVO 1TB Keyboard:Logitech K360 Mouse:Logitech MX |