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Motherboard LEDs stay on after computer shutdown

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11229
Printed Date: 24 Jun 2024 at 8:48am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Motherboard LEDs stay on after computer shutdown
Posted By: Dircos6
Subject: Motherboard LEDs stay on after computer shutdown
Date Posted: 31 Mar 2019 at 8:10am
Hello there, today I decided to update the ASRock Polychrome RGB App on my PC and this was probably a bad decision. In the uninstallation phase of the old version I had problems with a file named "MsIo64.sys" located in the folder where the program was installed. This file was running and I could not complete the uninstallation but, when I restarted my PC I was able to delete it. After this I installed the new version of the program and, after the installation, a new update of the firmware or something of my peripherals started when I opened the program. After this process that I could not interrupt since a red writing asked not to turn off the PC during this phase, the program started and everything seemed to be going well. Then when I turned off the PC I realized that ONLY the LEDs on the motherboard now remained lit. Such a thing has never happened to my pc.. so what I can do ? I have already tried to uninstall the program, reinstall the program, also tried using the wICPFLASHADSB.exe through the cmd but nothing.. I don't know what to do anymore.
(Btw I have an ASRock X470 Taichi).

Thanks.



Replies:
Posted By: Dircos6
Date Posted: 31 Mar 2019 at 8:16pm
I have just noticed that if I disable the LEDs from the program, when I turn off the PC the LEDs remain off. Can someone help me ?


Posted By: Dircos6
Date Posted: 01 Apr 2019 at 4:46am
Seriously nobody ?


Posted By: TheInvoker
Date Posted: 01 Apr 2019 at 11:59pm
i aksed the same thing 2 days ago and noone answered
i have your same problem. it's too strange that leds remain ON even when the PC is turned OFF

i have a different motherboard so i thinks it's a software problem


Posted By: Dircos6
Date Posted: 02 Apr 2019 at 12:33am
have you updated the Asrock Polychrome rgb sync app too?


Posted By: TheInvoker
Date Posted: 02 Apr 2019 at 6:04am
i have polychrome 1.0.35
the one who came with CD didn't have the rainbow effect, then i upgraded.

the software is bad. i wansn't expecting something so bad from AsRock. i had a MSI before buying the Master SLi and also their software (Mystic Light) was bad.

Polychrome as another strange bug. often happens that when i change effect nothing happens and i have to try a second time.


Posted By: Dircos6
Date Posted: 02 Apr 2019 at 7:45pm
I wrote to asrock support and they confirmed that this rgb behavior is normal because it is part of their new LED firmware update. Soon they will publish the new BIOS with the feature to disable the rgb when the computer is off.
That's nice :D


Posted By: TheInvoker
Date Posted: 03 Apr 2019 at 12:43am
yes eaxtly it's not sofware but bios. polychrome can't work if PC is turned off

i have only one white fan so it's not a big problem,but i hope the fix will come soon


Posted By: paologab
Date Posted: 03 Apr 2019 at 10:05pm
hi I don't agree.
I've the same board (x470) with bios 2.0 (the last one).
I've installed linux, at shutdown every light goes off.
I think it's related to windows that doesn't switches off properly

-------------
AMD Ryzen 7 2700X w/Wraith prism
x470 Taichi bios 3.50
16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC)
M.2 970 EVO, SATA SSD, 2 SATA HDD
AMD Radeon RX 580 8G OC
Linux Kernel 5.4
Manjaro Stable XFCE


Posted By: TheInvoker
Date Posted: 12 Apr 2019 at 5:09am
my bios is 1.9 but app shop can't find any upgrade. how did you find 2.0?


Posted By: brkkab123
Date Posted: 12 Apr 2019 at 9:06am
I have the X470 Taichi Ultimate w/UEFI version 2.0 and PolychromeRGB version 1.0.32 installed.
I'm not having this issue at all on my pc.
The only issue I've noticed is that the ASRock APPShop version 1.0.41 still stinks and fails updating Aquantia 10GBE LAN driver repeatedly.
Word of warning the X470 Taichi UEFI version 3.10 must be buggy, as the X470 Taichi Ultimate is still on UEFI version 2.00.
Nothing newer than version 2.00 on ASRock's BIOS page for the X470 Taichi Ultimate.


Posted By: paologab
Date Posted: 12 Apr 2019 at 3:57pm
Originally posted by TheInvoker TheInvoker wrote:

my bios is 1.9 but app shop can't find any upgrade. how did you find 2.0?

ciao concittadino!

1.9 doesn't exist, if you mean 1.92 beta by jz then there or on asrock you can find either 2.0 and 3.10 that, btw, works (see its thread).

-------------
AMD Ryzen 7 2700X w/Wraith prism
x470 Taichi bios 3.50
16gb HX432C16PB3K2/16 (hynix H5AN8G8NCJR-UHC)
M.2 970 EVO, SATA SSD, 2 SATA HDD
AMD Radeon RX 580 8G OC
Linux Kernel 5.4
Manjaro Stable XFCE


Posted By: mbmba
Date Posted: 28 Jul 2019 at 12:07am
In the BIOS, in advance settings (I think), something like "Keep RGB on in S5 state" You disable it, save and the RGB will turn off.


Posted By: _Mael_
Date Posted: 28 Jul 2019 at 1:26am
On bios, enabled deepsleep, save settings and enjoy, led's off


Posted By: TheInvoker
Date Posted: 28 Jul 2019 at 1:34am
this works also on x470 Master Sli?


Posted By: _Mael_
Date Posted: 28 Jul 2019 at 1:37am
Yes


Posted By: _Mael_
Date Posted: 28 Jul 2019 at 1:43am
Bios> Deep Sleep> Enable
Windows> gpedit.msc
Local Computer policy>
Computer configuration>
administrative templates>
System:
In the window on the right, look for:

"Do not turn off the power of the system after you turn off windows"

(Double click)

Choose "disable"
Apply, ok, close gpedit.msc and restart the pc.
I hope you can help


Posted By: _Mael_
Date Posted: 28 Jul 2019 at 1:45am
Originally posted by _Mael_ _Mael_ wrote:

Bios> Deep Sleep> Enable

Windows> gpedit.msc
Local Computer policy>
Computer configuration>
administrative templates>
System:
In the window on the right, look for:

"Do not turn off the power of the system after you turn off windows"

(Double click)

Choose "disable"
Apply, ok, close gpedit.msc and restart the pc.
I hope you can help


Posted By: _Mael_
Date Posted: 28 Jul 2019 at 1:46am
.....


Posted By: TheInvoker
Date Posted: 28 Jul 2019 at 1:56am
i can't find deepsleep in my bios


Posted By: _Mael_
Date Posted: 28 Jul 2019 at 1:59am
https://www.manualslib.com/manual/1404115/Asrock-X470-Master-Sli-Ac.html?page=78


Posted By: TheInvoker
Date Posted: 28 Jul 2019 at 2:39am
i found it but it doesn't work
the light of a fan, attached to the addressable rgb header, remains on when pc is shut down


Posted By: _Mael_
Date Posted: 28 Jul 2019 at 2:47am
Try this too..

Windows> gpedit.msc
Local Computer policy>
Computer configuration>
administrative templates>
System:
In the window on the right, look for:

"Do not turn off the power of the system after you turn off windows"

(Double click)

Choose "disable"
Apply, ok, close gpedit.msc and restart the pc.


Posted By: brkkab123
Date Posted: 28 Jul 2019 at 3:05am
Newest UEFI is now P3.30.
I installed it last night and haven't really noticed any changes in it.


Posted By: elzoido
Date Posted: 16 Mar 2020 at 5:56am
Hey bro

All you gotta do is load into the BIOD (spam del or f11 on boot up)

and then go into...

advanced < on-board device configuration < turn on leds in S5

switch it from enabled to disabled




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