AMD Motherboards - cannot connect to the Internet

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cannot connect to the Internet

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=11274
Printed Date: 21 Dec 2024 at 8:46pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: cannot connect to the Internet

Posted By: Checknix
Subject: cannot connect to the Internet
Date Posted: 09 Apr 2019 at 10:51am

Today I connect Ethernet cable to my AB350M-HDV but there is no Internet and no show in Win10.
I change another cable, restart system and also reset router but still fail.
Seem like the LAN disappears from my computer forever.
Maybe I got a fault motherboard?

Replies:

Posted By: ASRock_TSD
Date Posted: 09 Apr 2019 at 2:56pm

Dear Checknix,

Greetings, this is ASRock TSD.

According to your question, we provide some suggestions for verifying:

1. Please enter BIOS setup and then load BIOS default setting via [F9] key.

2. Please install Realtek LAN driver from the link below to verify:
http://asrock.pc.cdn.bitgravity.com/Drivers/All/LAN/Realtek_LAN(v10023).zip

3. Under OS>Control Panel>Network and Internet>Network and sharing Center>Network Connection, please check if Ethernet is detected.
If yes, please right click to Enable or Disable and then Enable it again.

Thanks!

All the best,
ASRock TSD