AMD and Intel Graphics Card - Restarts since i have Radeon Rx 580

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Restarts since i have Radeon Rx 580

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD and Intel Graphics Card
Forum Description: Question about ASRock AMD and Intel graphics card
URL: https://forum.asrock.com/forum_posts.asp?TID=11299
Printed Date: 27 Nov 2024 at 3:12pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Restarts since i have Radeon Rx 580

Posted By: unplugged909
Subject: Restarts since i have Radeon Rx 580
Date Posted: 12 Apr 2019 at 1:57pm

Hi, i need some help with mi PC, since i bought this new GPU Asrock Radeon Rx 580 8 gb i start having some random resets while im playing games (Rocket League and Dead by Daylight), i can recreate the problem every time i want using the Heaven benchmark in any quality above low (sometimes resets de PC, sometimes freezes it and sometimes i got a BSOD saying "thread stuck in device driver"), this isnt a CPU or GPU temperature problem, i'd been checking those while doing the benchmarks tests and never went above 50°C for the CPU and 75°C for the GPU, i even can run Furmark benchmark in a complete test for the GPU (reaching 85°C) without restarts... but it is something with those games and Heaven benchmark that makes my PC fail. Naturally since i saw that error code in the blue screen i tried to update everything, i started with the GPU Drivers, and as the problem didnt solve i updated everything else (windows 10, Motherboard drivers, BIOS, etc). then i tried reinstalling windows 10 from scratch and then updating every driver (using DDU)... even asked for a PSU to a friend just to be sure that mine wasnt the problem (i have a 800W PSU).
im in my last try to verify if indeed is a driver problem installing windows 8.1 and seeing if that solves the problem. but if anyone had a similar issue with his GPU it would be a huge help any data that could solve mine.

my PC specs:
Motherboard: MSI B350M PRO-VH PLUS
CPU: RYZEN 5 1600
RAM: HYPERX 8GB 2400
GPU: Asrock Radeon Rx 580 8 gb OC/M Phantom Gaming
Storage: Hard Drive 1 TB

i didnt overclocked GPU or CPU for those who are wondering

thanks

Replies:

Posted By: cheetahmen
Date Posted: 10 Aug 2019 at 4:30pm

unplugged909 wrote:

Hi, i need some help with mi PC, since i bought this new GPU Asrock Radeon Rx 580 8 gb i start having some random resets while im playing games (Rocket League and Dead by Daylight), i can recreate the problem every time i want using the Heaven benchmark in any quality above low (sometimes resets de PC, sometimes freezes it and sometimes i got a BSOD saying "thread stuck in device driver"), this isnt a CPU or GPU temperature problem, i'd been checking those while doing the benchmarks tests and never went above 50°C for the CPU and 75°C for the GPU, i even can run Furmark benchmark in a complete test for the GPU (reaching 85°C) without restarts... but it is something with those games and Heaven benchmark that makes my PC fail. Naturally since i saw that error code in the blue screen i tried to update everything, i started with the GPU Drivers, and as the problem didnt solve i updated everything else (windows 10, Motherboard drivers, BIOS, etc). then i tried reinstalling windows 10 from scratch and then updating every driver (using DDU)... even asked for a PSU to a friend just to be sure that mine wasnt the problem (i have a 800W PSU).
im in my last try to verify if indeed is a driver problem installing windows 8.1 and seeing if that solves the problem. but if anyone had a similar issue with his GPU it would be a huge help any data that could solve mine.

my PC specs:
Motherboard: MSI B350M PRO-VH PLUS
CPU: RYZEN 5 1600
RAM: HYPERX 8GB 2400
GPU: Asrock Radeon Rx 580 8 gb OC/M Phantom Gaming
Storage: Hard Drive 1 TB

i didnt overclocked GPU or CPU for those who are wondering

thanks

Have you tried your RX580 on your friend's PC?

I doubt RX580 has a problem, I mean a hardware problem.

Posted By: cheetahmen
Date Posted: 10 Aug 2019 at 4:32pm

Bring it to an Asrock service provider and have it checked.

Posted By: ThreeDee
Date Posted: 12 Aug 2019 at 1:44am

Posted By: moonstarmac
Date Posted: 26 Nov 2019 at 10:31pm

Go into Wattman and manually set your Fan Speed. I recommend at least 55% RPM when going over 60C. I will warn you, anything over 50% RPM can get loud.