ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD and Intel Graphics Card
  New Posts New Posts RSS Feed - Restarts since i have Radeon Rx 580
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Restarts since i have Radeon Rx 580

 Post Reply Post Reply
Author
Message
unplugged909 View Drop Down
Newbie
Newbie
Avatar

Joined: 12 Apr 2019
Location: Argentina
Status: Offline
Points: 3
Post Options Post Options   Thanks (0) Thanks(0)   Quote unplugged909 Quote  Post ReplyReply Direct Link To This Post Topic: Restarts since i have Radeon Rx 580
    Posted: 12 Apr 2019 at 1:57pm
Hi, i need some help with mi PC, since i bought this new GPU Asrock Radeon Rx 580 8 gb i start having some random resets while im playing games (Rocket League and Dead by Daylight), i can recreate the problem every time i want using the Heaven benchmark in any quality above low (sometimes resets de PC, sometimes freezes it and sometimes i got a BSOD saying "thread stuck in device driver"), this isnt a CPU or GPU temperature problem, i'd been checking those while doing the benchmarks tests and never went above 50°C for the CPU and 75°C for the GPU, i even can run Furmark benchmark in a complete test for the GPU (reaching 85°C) without restarts... but it is something with those games and Heaven benchmark that makes my PC fail. Naturally since i saw that error code in the blue screen i tried to update everything, i started with the GPU Drivers, and as the problem didnt solve i updated everything else (windows 10, Motherboard drivers, BIOS, etc). then i tried reinstalling windows 10 from scratch and then updating every driver (using DDU)... even asked for a PSU to a friend just to be sure that mine wasnt the problem (i have a 800W PSU).
im in my last try to verify if indeed is a driver problem installing windows 8.1 and seeing if that solves the problem. but if anyone had a similar issue with his GPU it would be a huge help any data that could solve mine.

my PC specs:
Motherboard: MSI B350M PRO-VH PLUS
CPU: RYZEN 5 1600
RAM: HYPERX 8GB 2400
GPU: Asrock Radeon Rx 580 8 gb OC/M Phantom Gaming
Storage: Hard Drive 1 TB

i didnt overclocked GPU or CPU for those who are wondering

thanks
Back to Top
cheetahmen View Drop Down
Newbie
Newbie


Joined: 10 Aug 2019
Status: Offline
Points: 5
Post Options Post Options   Thanks (0) Thanks(0)   Quote cheetahmen Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2019 at 4:30pm
Originally posted by unplugged909 unplugged909 wrote:

Hi, i need some help with mi PC, since i bought this new GPU Asrock Radeon Rx 580 8 gb i start having some random resets while im playing games (Rocket League and Dead by Daylight), i can recreate the problem every time i want using the Heaven benchmark in any quality above low (sometimes resets de PC, sometimes freezes it and sometimes i got a BSOD saying "thread stuck in device driver"), this isnt a CPU or GPU temperature problem, i'd been checking those while doing the benchmarks tests and never went above 50°C for the CPU and 75°C for the GPU, i even can run Furmark benchmark in a complete test for the GPU (reaching 85°C) without restarts... but it is something with those games and Heaven benchmark that makes my PC fail. Naturally since i saw that error code in the blue screen i tried to update everything, i started with the GPU Drivers, and as the problem didnt solve i updated everything else (windows 10, Motherboard drivers, BIOS, etc). then i tried reinstalling windows 10 from scratch and then updating every driver (using DDU)... even asked for a PSU to a friend just to be sure that mine wasnt the problem (i have a 800W PSU).
im in my last try to verify if indeed is a driver problem installing windows 8.1 and seeing if that solves the problem. but if anyone had a similar issue with his GPU it would be a huge help any data that could solve mine.

my PC specs:
Motherboard: MSI B350M PRO-VH PLUS
CPU: RYZEN 5 1600
RAM: HYPERX 8GB 2400
GPU: Asrock Radeon Rx 580 8 gb OC/M Phantom Gaming
Storage: Hard Drive 1 TB

i didnt overclocked GPU or CPU for those who are wondering

thanks



Have you tried your RX580 on your friend's PC?

I doubt RX580 has a problem, I mean a hardware problem.
Back to Top
cheetahmen View Drop Down
Newbie
Newbie


Joined: 10 Aug 2019
Status: Offline
Points: 5
Post Options Post Options   Thanks (0) Thanks(0)   Quote cheetahmen Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2019 at 4:32pm
Bring it to an Asrock service provider and have it checked.
Back to Top
ThreeDee View Drop Down
Senior Member
Senior Member
Avatar

Joined: 24 Jul 2019
Location: Billings,MT
Status: Offline
Points: 2396
Post Options Post Options   Thanks (0) Thanks(0)   Quote ThreeDee Quote  Post ReplyReply Direct Link To This Post Posted: 12 Aug 2019 at 1:44am
you didn't list your power supply .. insufficient power to your components when under load can reek havoc on your system
|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
Back to Top
moonstarmac View Drop Down
Newbie
Newbie
Avatar

Joined: 14 May 2017
Location: US
Status: Offline
Points: 81
Post Options Post Options   Thanks (0) Thanks(0)   Quote moonstarmac Quote  Post ReplyReply Direct Link To This Post Posted: 26 Nov 2019 at 10:31pm
Go into Wattman and manually set your Fan Speed. I recommend at least 55% RPM when going over 60C. I will warn you, anything over 50% RPM can get loud.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.109 seconds.