AMD Motherboards - A320M-DGS Network card problem

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A320M-DGS Network card problem

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14556
Printed Date: 21 Nov 2024 at 7:11pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: A320M-DGS Network card problem

Posted By: Laxus
Subject: A320M-DGS Network card problem
Date Posted: 02 Jun 2020 at 11:45am

Dear All,
When I finishing install windows 10 works normally, but the onboard network card gives no signal. The LED on the LAN port no longer light up. I reinstalled windows10 and nothing happened. Everything else works, only network dead. Is it hardware faulty?
Should I return computer service?

Greetings,

Replies:

Posted By: ASRock_TSD
Date Posted: 02 Jun 2020 at 2:18pm

Dear Laxus,

Greetings, this is ASRock TSD.

We would like to provide some suggestions for you to verify.

1. Please refer user manual page.26 to clear CMOS.
http://asrock.pc.cdn.bitgravity.com/Manual/A320M-DGS.pdf
2. Check the Internet cable is connected well.
3. If you are installing a Hub, please remove it and contact the LAN cable to Modem directly.
4. Re-install the LAN driver.
http://asrock.pc.cdn.bitgravity.com/Drivers/All/LAN/Realtek_LAN(v10035_05212019).zip
5. Please refer to below link to re-flash MAC address for your system.
http://www.asrock.com/support/faq.asp?id=415

Thanks!

All the best,
ASRock TSD