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USB external SSD cannot work

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14583
Printed Date: 04 Dec 2024 at 1:15am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: USB external SSD cannot work
Posted By: Devilseye
Subject: USB external SSD cannot work
Date Posted: 05 Jun 2020 at 11:46am
My USB external SSD cannot work with this new B450M Steel Legend motherboard.
This SSD was working well on my laptop before, but if installing on this board, not detect and no any movement. Reconnect several time just no react. Is there any driver needs to install on WIN10 first?

Please help, I have no idea.



Replies:
Posted By: ASRock_TSD
Date Posted: 05 Jun 2020 at 11:54am
Dear Devilseye,

Greetings, this is ASRock TSD.


According to your question, we provide some suggestions for verifying:

1. Please enter BIOS setup and load BIOS default setting via [F9] key.
2. Plug USB SSD to other USB ports including rear/front USB ports.
3. Plug other USB devices to check if all USB ports are functioning.
4. If possible, please reinstall a clean Windows 10 OS.
5. If possible, please plug other USB SSD to verify if the problem is caused by device compatibility.


Thanks!

All the best,
ASRock TSD


Posted By: Devilseye
Date Posted: 09 Jun 2020 at 4:07pm
Finally i reinstall a win10 and so far the problem is gone.



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