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USB external SSD cannot work

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Devilseye View Drop Down
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    Posted: 05 Jun 2020 at 11:46am
My USB external SSD cannot work with this new B450M Steel Legend motherboard.
This SSD was working well on my laptop before, but if installing on this board, not detect and no any movement. Reconnect several time just no react. Is there any driver needs to install on WIN10 first?

Please help, I have no idea.
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ASRock_Official
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jun 2020 at 11:54am
Dear Devilseye,

Greetings, this is ASRock TSD.


According to your question, we provide some suggestions for verifying:

1. Please enter BIOS setup and load BIOS default setting via [F9] key.
2. Plug USB SSD to other USB ports including rear/front USB ports.
3. Plug other USB devices to check if all USB ports are functioning.
4. If possible, please reinstall a clean Windows 10 OS.
5. If possible, please plug other USB SSD to verify if the problem is caused by device compatibility.


Thanks!

All the best,
ASRock TSD
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Devilseye View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Devilseye Quote  Post ReplyReply Direct Link To This Post Posted: 09 Jun 2020 at 4:07pm
Finally i reinstall a win10 and so far the problem is gone.
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