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A300 DeskMini Boot Problems

Printed From: ASRock.com
Category: Technical Support
Forum Name: HTPC&Gaming Barebone&Others
Forum Description: Question about HTPC&Gaming Barebone&Others
URL: http://forum.asrock.com/forum_posts.asp?TID=14588
Printed Date: 29 Jan 2023 at 8:10am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: A300 DeskMini Boot Problems
Posted By: ASRocker_666
Subject: A300 DeskMini Boot Problems
Date Posted: 06 Jun 2020 at 4:50am
I own a DeskMini A300 since 6 months and I have two severe problems:

1)
8 out of 10 boot procedures (after pressing the power button) the PC won't start up properly. The power button is enabled, the cooling fan is running but than nothing happens, the video output is also off. I have then to press the power button to force shutdown and restart again. Very nasty.
I already opened a ticket at customer support some time ago. They proposed me to clear CMOS, reflash BIOS and so on. Nothing changed.

2) I have a second partition with Linux Mint Cinnamon Desktop 19.3.
Since the latest update of Linux Kernel (5.7) Mint won't shutdown. Same situation like when the PC is not starting properly: video output is off, power button is still on and cooling fan is running. But nothing happens. This will go on forever. This happens EVERY time I shutdown Linux.

My configuration:

DeskMini A300
Bios 3.6
No SATA SSD (Disabled in Bios)
Intel NVMe M2.SSD 1000 GB
2 x 8 GB DDR4 3200 RAM
Windows 10 partition
Linux Minut Partition with Grub Boot Manager

I am really disappointed about this buggy hardware!



Replies:
Posted By: ASRocker_666
Date Posted: 06 Jun 2020 at 4:52am
I forgot the CPU!
Ryzen 5 3400G


Posted By: SergRus
Date Posted: 07 Jun 2020 at 4:07am
I have exactly the same problem as in your first paragraph. One to one. I do not know how to fix it.

Config:

DeskMini A300
Ryzen 3400G
Bios 3.6
No SATA SSD
Intel NVMe M2.SSD 250 GB
2 x 16 GB DDR4 3200 RAM
Windows 10


Posted By: Hammerfest
Date Posted: 07 Jun 2020 at 8:28am
Seen here and other places, nothing we can do until ASRock updates the AGESA and modules for this system.

For a test, I flashed my ASRock b350m pro4 back to a 1.0.0.1 BIOS, and near same issues.

ASRock does a BIOS update or we will all have to go with 2400G since 1.0.0.1 AGESA is sh*t with Zen+ 3200/3400G


Posted By: ASRocker_666
Date Posted: 10 Jun 2020 at 4:45am
Well, I contacted the support again under the same ticket number. Telling them that their suggestions did not work at all and a lot of people in the ASRock Support forum do have the same problem. I also posted a link to the relevant posts here.
They did not even take a comment on this. Their suggestion was that I should send the COMPLETE PC to the ASRock customer center to "repair" it. If I would deliver a good trouble description they would "definitely fix it".
I cannot do without my PC for several weeks. Also I have doubts that they will fix the problem after all I read here in the last weeks.
Today, I ordered a used Ryzen 5 2400G processor at eBay. My expectation is that the problems will be gone with it. I will post my observations here, soon!


Posted By: m4758406
Date Posted: 24 Jun 2020 at 1:49am
My 3 machines ...

Deskmini nr.1
3400G
Kingston HyperX Impact 2x8GB, DDR4-2933, CL17-19-19 (HX429S17IB2K2/16)
no problem, it work very good.

Deskmini nr.2
2400G
G.Skill RipJaws SO-DIMM 8GB, DDR4-3200, CL18-18-18-43 (F4-3200C18S-8GRS)
no problem, it work very good.

Deskmini nr.3
3400G
G.Skill RipJaws SO-DIMM 8GB, DDR4-3200, CL18-18-18-43 (F4-3200C18S-8GRS)
start problem
already bought a fourth deskmini because I need the pc permanently, no time for repairs. did not fix the error. either ram not compatible or cpu has an error. ram is not in compatible list but with 2400G no problem.


Posted By: ASRock_TSD
Date Posted: 30 Jun 2020 at 4:54pm
Dear m4758406,

Thank you for choosing ASRock.

Regarding your case, please help to verify the HX429S17IB2K2/16 with your DeskMini number3.
If possible, please also help to exchange the CPU to verify.

Thank you!
Yours truly,
ASRock TSD


Posted By: ASRocker_666
Date Posted: 11 Jul 2020 at 5:47am
Originally posted by ASRocker_666 ASRocker_666 wrote:

I own a DeskMini A300 since 6 months and I have two severe problems:
[...]

DeskMini A300
Bios 3.6
No SATA SSD (Disabled in Bios)
Intel NVMe M2.SSD 1000 GB
2 x 8 GB DDR4 3200 RAM
Windows 10 partition
Linux Minut Partition with Grub Boot Manager

I am really disappointed about this buggy hardware!


Today I updated to the new BETA firmaware 3.60H and it looks like all the problems are gone! I booted nearly a dozen time without any hanging during boot process.
Additionally I noticed that the boot process is MUCH faster than with the old bios.
Let's keep fingers crossed that this firmware update was the solution.


Posted By: Hammerfest
Date Posted: 11 Jul 2020 at 10:34am
Originally posted by ASRocker_666 ASRocker_666 wrote:

Originally posted by ASRocker_666 ASRocker_666 wrote:

I own a DeskMini A300 since 6 months and I have two severe problems:
[...]

DeskMini A300
Bios 3.6
No SATA SSD (Disabled in Bios)
Intel NVMe M2.SSD 1000 GB
2 x 8 GB DDR4 3200 RAM
Windows 10 partition
Linux Minut Partition with Grub Boot Manager

I am really disappointed about this buggy hardware!


Today I updated to the new BETA firmaware 3.60H and it looks like all the problems are gone! I booted nearly a dozen time without any hanging during boot process.
Additionally I noticed that the boot process is MUCH faster than with the old bios.
Let's keep fingers crossed that this firmware update was the solution.


YEP, I kept saying AGESA/modules had fix's for PCIe issues as well (as does 1.0.0.5 and 1.0.0.6 but unaware if directly impacting A300), this is just confirmation.

Also, boot speed, yep, I kept saying that and Support is like "no it doesnt" (to boot speed increase/other fix's and that they dont apply to Zen/Zen+ which as myself, others and now you have experienced, it does)... YES.... IT..... DOES....


Posted By: Amiga1000
Date Posted: 15 Jul 2020 at 3:42am
I have boot problems *with* the beta BIOS, if a SSD is connected to a USB port. If I disconnect the SSD drive the DeskMini boots without problems.
So I think there is still a bug in BIOS 3.60H.


Posted By: ASRock_TSD
Date Posted: 16 Jul 2020 at 2:19pm
Dear Amiga1000,

Please help to check when USB SSD connected, the BIOS boot option priority#1 is the Windows Boot Manager.

Thank you!
Yours truly,
ASRock TSD


Posted By: J Z
Date Posted: 16 Jul 2020 at 3:25pm
Hello,
I can confirm that starting with the L3.60G and L3.60H there are boot problems with USB.

Sometimes it is sufficient if there is only a USB stick or a USB keyboard / mouse, after which the system simply crashes.

No problems with interer SSD

I always test the Deskmini A300 with my MasterSSD under USB and so far it has worked perfectly for all BIOS versions.

Only with the AGESA 1004 a USB boot with my USB devices is not possible.

https://www.lc-power.com/produkte/hdd-ssd-m2-gehaeuse/635cm25/lc-25bub3/

But it's my turn with Sean and I'm looking for a permanent solution with AGESA 1004

-------------
Kind Regards,
JZ

https://shop.JZelectronic.de - Der Shop mit ausgesuchter ASRock Profi Hardware

https://www.facebook.com/asrock.de


Posted By: Amiga1000
Date Posted: 17 Jul 2020 at 12:03am
Thanks for the quick answer!
Yes, I checked all BIOS options and they are correct - as far as I can see.
I found a workaround for the problem:
In the boot options I switch "Fast Boot" to "Ultra fast". The external USB drives will then be ignored and the boot process works fine.
But maybe you can inform R&D about this bug in BIOS 3.60H.

Some more bugs:
- DeskMini 300 doesn't run stable with "HyperX Impact DDR4 HX429S17IB2K2" if I run it at the recommended 2933 MHz. The PC switches off under Windows 10. If I set the RAM to 2866 MHz it works fine.
The HyperX RAM is on your memory support list, so it should work. But it doesn't.

- the "ON"-switch of the Deskmini 300 doesn't work sometimes. I have to pull the power cable and reconnect it, then I have a new chance.

- my external Samsung T5 SSD only runs at 40 MB/sec at the Deskmini USB-C port. But since it is USB 3.1 Gen1 it should run at 400-500 MB/sec. This is very disappointing.

Thanks for some hints.
Torsten



Posted By: Hammerfest
Date Posted: 17 Jul 2020 at 8:39am
Change log for AGESA 1005

    Rollup of 1004a, ab, abb, abba patches into a single release
    Fixed a PCIe® lane configuration issue on the AMD Ryzen??3 PRO 2100GE
    Resolved an intermittent virtual memory error with Realtek onboard LAN
    Improved POST with select Micron DDR4-3200 memory ICs
    Optimized PCIe® firmware to improve stability and interoperability

Considering the A300 doesn't actually have a chipset and is using those direct PCIe lanes to the chip, this could be relevant.

Sadly, there is no public changelog for 1.0.0.6 which is probably final or near final beyond any major bug fix's from AMD, so cant tell if theres anything else which might impact direct PCIe lanes.

I know your issue is booting from the SSD, what OS?
"- my external Samsung T5 SSD only runs at 40 MB/sec at the Deskmini USB-C port. But since it is USB 3.1 Gen1 it should run at 400-500 MB/sec. This is very disappointing."
I have a WindowsToGo boot drive and due to drivers and the way windows works, this is actually a thing on windows with some USB implementations, I will dust it off and give it a go, is this through the Type-C port only, or have you tried with the Type-A port on the front (same grouping)


Posted By: Amiga1000
Date Posted: 17 Jul 2020 at 3:30pm
Thanks for the input regarding the direct PCIe lanes, which I wasn't aware of. I hope there will be updates for new AGESA versions in future and ASRock will provide them to us.

My Deskmini boots from an internal M.2 SSD (Samsung 907 Pro), and the low speed affects only the external Samsung T5 drive. Yes, I tried the USB-A port and this is pretty fast with 380 MB/s. I wonder why USB-C is so much slower - I don?t have an explanation. I already tried two different cables that are suitable for 10 Gbit/s.


Posted By: Hammerfest
Date Posted: 17 Jul 2020 at 10:57pm
"I hope there will be updates for new AGESA versions in future and ASRock will provide them to us." - it took a near act of god for getting the current beta BIOS out, I dont have hope

THAT SAID, as long as support isn't replying to my tickets, and those of others having issues, with the reply "Its not going to be updated, there is no need to do so" when there is direct guidance from AMD that there is, then I am ok with waiting, delayed VS doing nothing is something rather then nothing.

To this point, MSI/Gigabyte have 1.0.0.6 out for nearly all 300 and 400 series boards, while ASUS only has for some highend/midrange boards.
Sadly, none of the 6 ASRock board types (several of each) I have in work/client PC's have anything past 1.0.0.4B, it seems ASRock has either a slower*, or smaller staff (its normally only 1 guy working on BIOS updates for all systems anyway, or so the reports say)

*I cant say ASRock has more boards then other vendor's (when you consider the server boards, even Gigabyte has a server board division), but maybe instead of the different BIOS folks like Gigabyte, ASRock has only one for both? Not for sure, I just know that BIOS updates can literally make/break a brand and ASRock corporate doesnt seem to care/know this.


If your booting off the Internal and still getting the slow speeds, I will give this a test this weekend, see if I can replicate.


Posted By: Amiga1000
Date Posted: 19 Jul 2020 at 4:16pm
100% agree! After all this bad experience with Asrock I'll try a different brand next time. This is quite sad since I like the concept of this little box.
With Gigabyte I had problems in the past regarding cooling control. They were famous for these issues but maybe it's history.


Posted By: m4758406
Date Posted: 10 Aug 2020 at 7:28am
Using google translation help cause my english is poor, i am from Austria.

My Deskmini nr.3
3400G
2x G.Skill RipJaws SO-DIMM 8GB, DDR4-3200, CL18-18-18-43 (F4-3200C18S-8GRS)

...

I can tell you, the RAM (F4-3200C18S-8GRS) was for me incomaptible !
All RAM tests without errors but start problem up to windows.
Mostly only the fan ran up, everything else didn't start, sometimes it started up without errors, coincidence.
And windows "save energy" sometimes did not work, didn't wake up anymore, frozen black screen.

bought new RAM ...
G.Skill RipJaws SO-DIMM 16GB, DDR4-3000, CL16-18-18-43 (F4-3000C16S-16GRS)
This work great, never had any error since 1 month !

Thank you Asrock.


Posted By: ASRocker_666
Date Posted: 20 Nov 2020 at 4:58pm
These A300 problems are a neverending story:

I was very happy to see the new official Bios 3.70 published last week on Nov 11th. With this Bios all my problems regardings graphics are gone (both Linux and Win 10) but I have a déja vu with the boot problems

8 out of 10 times the PC wont come up. The monitor indicates some signal on Display Port but nothing happens. After a few seconds the monitor goes into energy save mode. When I make a hard reset (pressing power button > 3 sec) and turn on again, mostly the PC will start but not everytime.
Short term solution for me is to switch back to Beta Bios 3.60K, where the boot problems did not appear.

Oh my god ASRock, what the heck are you doing over there? I have NEVER owned such an unmature piece of hardware before!
Anybody else having these problems with Bios 3.70 ?


Posted By: ASRocker_666
Date Posted: 09 Dec 2020 at 4:46pm
Just an update on my issue:
I downgrade to Beta BIOS 3.60K and the boot failures are gone.
Any BIOS above causes problems on my side, the BIOSes 3.60 L to S (AGESA V2 1002) do not work properly on my side as well (graphics failure, and NO there is no RAM defect --> burn in RAM test passed with 0 errors)
The BIOS V3.70 has boot problems as described in my previous post. But with 3.60K everything seems smooth.

Can someone understand the way ASRock releases BIOS? I do not!
First they make an update of the AGESA V1 driver (3.60K), later they introduce AGESA V2 (3.6 L to S) and at the OFFICIAL new BIOS 3.7 they go back to the old AGESA V1 driver but without the modifications they did in the 3.60K version. Really strange politics. ASRock: this sucks !!



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