USB ports stop working when loading windows
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=14757
Printed Date: 09 Aug 2025 at 9:36pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: USB ports stop working when loading windows
Posted By: Fuzzyfurvert
Subject: USB ports stop working when loading windows
Date Posted: 22 Jun 2020 at 7:22am
Hey
I?™m at my wits end here. I have been trying to get my computer up and running for a week now. I built a new custom rig and installed my hard drive from the previous incarnation. Everything seems to load up fine. I can use my usb mouse and keyboard to navigate through the UEFI and make changes. But as soon as it switches to Windows, the lights on both keyboard and mouse go out and I cannot login.
I know the keyboard and mouse work.
I have tried using a ps/2 converter to get around the USB ports but nothing happens. I have tried using the windows install disc but as soon as it gets to the screen asking for which language to use the keyboard and mouse are dead again. I have tried using a fresh install of Windows 10 from a USB and that crashes as soon as it loads windows. I have gone into the Uefi and disabled the XHCI controllers and the USB ports continue to stop working.
I?™m running Win7 64bit home premium off of a 1tb HD
16gb ram
An ASRock B450m-hdv r4.0 micro atx am4 mobo
With a AMD Ryzen 3 3200g 3.4ghz
GPU is some old Nvidia GeForce 700-ish
I?™m not looking to do anything special, I just want to login and be able to use my new computer with my files.
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Replies:
Posted By: ThreeDee
Date Posted: 22 Jun 2020 at 11:58am
install windows 10 and use your windows 7 key, problem solved
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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Posted By: Fuzzyfurvert
Date Posted: 22 Jun 2020 at 9:41pm
Okay. How would I do this?
I don?™t have a Win10 install disc, just a flash drive. When I tried using that, the whole thing crashes when the USB ports shut off.
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Posted By: ThreeDee
Date Posted: 22 Jun 2020 at 10:23pm
It crashes when trying to install Windows 10?
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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