Help! H370MiITX/AC always freezes in Windows
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=17726
Printed Date: 30 Jul 2025 at 2:21pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Help! H370MiITX/AC always freezes in Windows
Posted By: Bumperplates
Subject: Help! H370MiITX/AC always freezes in Windows
Date Posted: 05 Jan 2021 at 8:52pm
|
Hi, I hope you can help me as I haven't had a great experience with the H370M-ITX/ac motherboard. The system will randomly freeze when in Windows 10 Pro where the entire screen freezes, and then I restart the system by turning off and back on again from the power switch, and it won't even display POST. I can see the fans turning so there is power. I then have to wait some time before I turn it on again and it boots to POST and then Windows. I've updated the bios to the latest version which is 4.30. The system have the following: Two 16GB Corsair 2133 RAM Modules Samsung 860 EVO SATA M.2 500 GB Intel i7 8700 Gigabyte GeForce PCIe 600W PSU I've disabled the S3 Power Options, and also upped the DRAM to 1.25V. Has anyone seen this before, and anything else I can try before needing to consider purchasing a new motherboard? Thanks! |
Replies:
Posted By: Xaltar
Date Posted: 05 Jan 2021 at 11:06pm
How are your thermals? By the description:
It looks like it could be overheating, VRMs, Chipset or CPU. Why up the RAM voltage? Are you overclocking the RAM? 2133 RAM should not need more than 1.2v. ------------- 
|
it won't even display POST. I can see the fans turning so there is power. I then have to wait some time before I turn it on again and it boots to POST and then Windows.Posted By: Bumperplates
Date Posted: 06 Jan 2021 at 5:00am
|
Should I consider underclocking it? The thermals seem OK, and I also set all the fans to Performance Mode in the Bios. My thermals are as follows: CPU temp 38 degrees Celcius Mb temp 47 degrees Celcius CPU fan speed 2051 RPM I upped the voltage based on another post in case it may have fixed it although this was for slightly different RAM as I was out of options. Any ideas on what to try now? |
Posted By: Xaltar
Date Posted: 06 Jan 2021 at 7:38am
|
Is this a fresh install of windows 10 (installed on this system not another one and transferred)? Do you have intel's chipset package installed? -------------
|
Posted By: Bumperplates
Date Posted: 06 Jan 2021 at 7:40am
|
Windows was installed on the SSD attached to this PC and I installed all of the drivers from the ASRock support page if that helps which had a specific version if the Intel drivers. Windows is also the x64 edition as well. |
Posted By: Xaltar
Date Posted: 06 Jan 2021 at 5:33pm
|
Is there any indication in your event log about crashes/freezes? Event Viewer -> Windows Logs -> System Filter critical and error and see if anything coincides with the freezes. -------------
|
Posted By: Bumperplates
Date Posted: 06 Jan 2021 at 7:52pm
|
I'll see if I can find out. What I don't understand though is why it won't reboot back into Windows, and it won't even POST during the reboot process Does that indicate a hardware failure with the motherboard? |
Posted By: Bumperplates
Date Posted: 06 Jan 2021 at 8:18pm
|
The only real error I can see is Event ID 41, Kernel-Power, The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. I checked the event logs before each of these events and couldn't see a common pattern |
Posted By: Bumperplates
Date Posted: 06 Jan 2021 at 8:41pm
|
I can also see that all of the CPU Cores temperature is at 70% now that I'm running Prime95 to perform a stress test on the computer. The RAM is also 2 x 32GB Corsair DDR4-2066 and |
Posted By: Bumperplates
Date Posted: 06 Jan 2021 at 8:42pm
| The BIOS date is 12/18/2019 P4.30 |
Posted By: Xaltar
Date Posted: 06 Jan 2021 at 10:13pm
|
So is it 2 x 16gb (your fist post) or 2 x 32gb? The reason I ask is that 32gb sticks are high density and prone to compatibility issues. -------------
|
Posted By: Bumperplates
Date Posted: 07 Jan 2021 at 5:49am
|
They are two X 32GB sticks so in that case should I provide less voltage to them or unclock them in some way as they were very expensive Corsair RAM. Would it be more compatibility with the board or due to RAM itself if that way an issue? I ran Prime95 on the computer yesterday and will check today how it goes. I have a feeling it crashed after some time. Is that expected for it to crash when being stress tested after a long time ? I also ran a temp sensor application to keep track of the temperature as well. |
Posted By: Bumperplates
Date Posted: 07 Jan 2021 at 6:46am
|
OK, so the RAM is DDR4-2066 and this is the information I can see for the motherboard memory specifications below. Does this mean that these specific RAM sticks aren't compatible with the board, is it to say that it supports up to the below levels? If they aren't supported then can I overclock them in some way to become supported with the relevant speed? Initially, my thought was that the motherboard was faulty, and then I was torn between the graphics card (Gigabyte NVIDIA GeForce 1060), so I removed the graphics card for the stress testing. Now I'm not sure if it's the motherboard still, CPU, or the RAM after this recent revelation? Memory - Dual Channel DDR4 Memory Technology - 2 x DDR4 DIMM Slots - Supports DDR4 2666 / 2400 / 2133 non-ECC, un-buffered memory - Supports ECC UDIMM memory modules (operate in non-ECC mode) - Max. capacity of system memory: 32GB* - Supports Intel® Extreme Memory Profile (XMP) 2.0 - 15μ Gold Contact in DIMM Slots |
Posted By: Bumperplates
Date Posted: 07 Jan 2021 at 5:18pm
|
Ok so I've just replaced the system with 16GB of RAM DDR4 2666. I also set the defaults in the UEFI and also made sure that the DRAM option was set to 2666 as it defaulted as Auto to a lower number. I have also rerun the chipset drivers from the ASRock support download page. I've also added a Case fan into the system as well for good measure. Failing all of this, then my suspicion leads to a faulty motherboard or CPU. What are your thoughts? If it crashes again, should I consider reformatting the SSD and reinstalling everything again before I go down the motherboard or CPU replacement route. When it crashed earlier today without the graphics card in the system, the display on the monitor was all garbled, almost at the POST screen but I couldn't make it out properly. |
Posted By: Xaltar
Date Posted: 08 Jan 2021 at 1:54am
|
Lets see how it goes with the different RAM. I am assuming that the last crash was before you changed it, when you got the garbled display using the iGPU? If so, that would make sense with a RAM issue, the iGPU shares system RAM. -------------
|
Posted By: Bumperplates
Date Posted: 08 Jan 2021 at 4:21am
|
Indeed. It crashed without the graphics card installed. I'll check how it goes today. Would you recommend any other configuration for the current moment, and should so also install the Intel management drivers on top of the reinstalled chipset drivers. I also uninstalled the as rock windows configuration utility as well just in case. |
Posted By: Xaltar
Date Posted: 08 Jan 2021 at 6:23am
|
Keep it simple for now, don't change anything and see how it fares. -------------
|