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Help! H370MiITX/AC always freezes in Windows |
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Bumperplates
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Topic: Help! H370MiITX/AC always freezes in WindowsPosted: 05 Jan 2021 at 8:52pm |
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Hi,
I hope you can help me as I haven't had a great experience with the H370M-ITX/ac motherboard. The system will randomly freeze when in Windows 10 Pro where the entire screen freezes, and then I restart the system by turning off and back on again from the power switch, and it won't even display POST. I can see the fans turning so there is power. I then have to wait some time before I turn it on again and it boots to POST and then Windows. I've updated the bios to the latest version which is 4.30. The system have the following: Two 16GB Corsair 2133 RAM Modules Samsung 860 EVO SATA M.2 500 GB Intel i7 8700 Gigabyte GeForce PCIe 600W PSU I've disabled the S3 Power Options, and also upped the DRAM to 1.25V. Has anyone seen this before, and anything else I can try before needing to consider purchasing a new motherboard? Thanks! |
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Xaltar
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Joined: 16 May 2015 Location: Europe Status: Offline Points: 30703 |
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Posted: 05 Jan 2021 at 11:06pm |
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How are your thermals? By the description:
It looks like it could be overheating, VRMs, Chipset or CPU. Why up the RAM voltage? Are you overclocking the RAM? 2133 RAM should not need more than 1.2v. |
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Posted: 06 Jan 2021 at 5:00am |
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Should I consider underclocking it?
The thermals seem OK, and I also set all the fans to Performance Mode in the Bios. My thermals are as follows: CPU temp 38 degrees Celcius Mb temp 47 degrees Celcius CPU fan speed 2051 RPM I upped the voltage based on another post in case it may have fixed it although this was for slightly different RAM as I was out of options. Any ideas on what to try now? |
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Xaltar
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Posted: 06 Jan 2021 at 7:38am |
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Is this a fresh install of windows 10 (installed on this system not another one
and transferred)? Do you have intel's chipset package installed? |
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Posted: 06 Jan 2021 at 7:40am |
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Windows was installed on the SSD attached to this PC and I installed all of the drivers from the ASRock support page if that helps which had a specific version if the Intel drivers.
Windows is also the x64 edition as well. |
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Xaltar
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Posted: 06 Jan 2021 at 5:33pm |
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Is there any indication in your event log about crashes/freezes?
Event Viewer -> Windows Logs -> System Filter critical and error and see if anything coincides with the freezes. |
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Posted: 06 Jan 2021 at 7:52pm |
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I'll see if I can find out.
What I don't understand though is why it won't reboot back into Windows, and it won't even POST during the reboot process Does that indicate a hardware failure with the motherboard? |
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Posted: 06 Jan 2021 at 8:18pm |
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The only real error I can see is Event ID 41, Kernel-Power, The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
I checked the event logs before each of these events and couldn't see a common pattern |
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Posted: 06 Jan 2021 at 8:41pm |
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I can also see that all of the CPU Cores temperature is at 70% now that I'm running Prime95 to perform a stress test on the computer.
The RAM is also 2 x 32GB Corsair DDR4-2066 and |
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Posted: 06 Jan 2021 at 8:42pm |
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The BIOS date is 12/18/2019 P4.30
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