Intel Motherboards - X99 Extreme4 + Bios3.30

X99 Extreme4 + Bios3.30 - Event 54 Kernel Error

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Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=2525
Printed Date: 28 Sep 2024 at 2:44am
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Topic: X99 Extreme4 + Bios3.30 - Event 54 Kernel Error

Posted By: Silverback1985
Subject: X99 Extreme4 + Bios3.30 - Event 54 Kernel Error
Date Posted: 26 Apr 2016 at 4:52am

Hi Folks,

ever since I've flashed the latest 3.30 Bios on my X99 Extreme 4 Mothernoard I get repeated the following error (I also suspect its responsible for some System freezes since I've made the update):

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 04/25/2016 22:21:29
Event ID: 54
Task Category: (39)
Level: Error
Keywords:
User: SYSTEM
Computer: ***
Description:
Collaborativeprocessor power control for the processor "11" in the group "0" are disabled due to a firmware problem. Apply to get to the computer manufacturer updated firmware.
Event XML:
<Event xmlns = "http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name = "Microsoft Windows Kernel-Processor-Power" Guid = "{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
    <EventID> 54 </ EventID>
    <Version> 0 </ Version>
    <Level> 2 </ level>
    <Task> 39 </ Task>
    <Opcode> 0 </ opcode>
    <Keywords> 0x8000000000000000 </ keywords>
    <TimeCreated System Time = "2016-04-25T20: 21: 29.161786800Z" />
    <EventRecordID> 8859 </ EventRecordID>
    <Correlation />
    <Execution ProcessID = "4" threadID = "280" />
    <Channel> System </ channel>
    <Computer> EXTREMIS </ C>
    <Security UserID = "S-1-5-18" />
  </ System>
  <Event Data>
    <Data Name = "Group"> 0 </ Data>
    <Data Name = "Number"> 11 </ Data>
  </ Event Data>
</ Event>

I get this error for each CPU core. I've rolled back to 2.10 where this issue is not occuring.

My System specs are the following:

X99 Extreme 4
Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (no overclocking at all)
2x Sapphire Fury X
Corsair DDR4 4X4 GB 2133 MHz
Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160328-1908)

Replies:

Posted By: Codeblock
Date Posted: 28 Apr 2016 at 4:35am

I have exactly the same problem as you described, same Windows OS and same event 54 for every Logicall Processor in my system, except i lost a new PSU recently (7 days old) with this system and don't know if this is something related to this error (i think is not related but who knows)

Windows 10 PRO 64 Bits

I7 5820K

X99 Xtreme4

64 GB DDR4 G.Skill Ripjaws

System not overclocked

So, you roll back to 2.10 bios and the error is gone?.

Any advice from ASRock?.

Posted By: Silverback1985
Date Posted: 28 Apr 2016 at 4:56am

Yeah simple rollback to 2.10 and the error is gone. As soon as I flash 3.30 and start Windows the Eventlog is filled with this error, doesn't matter which inf driver is installed. Back to 2.10 everything is allright.

I posted specifically here to let AsRock know about this issue, are here officials reps active on this board?

Posted By: Codeblock
Date Posted: 28 Apr 2016 at 8:06am

i confirm that rolling back to 2.10 the error has gone. Thanks for the tip Silverback.

ASRock support active in this board, please?

Posted By: ASRock_TSD
Date Posted: 29 Apr 2016 at 10:10pm

Greetings, this is ASRock Technical Support.

Thank you for the query.

We are now checking this issue.

If any update, we will inform you soon.

Thank you for your patience.

Kindest Regards,

ASRock TSD

Posted By: Codeblock
Date Posted: 30 Apr 2016 at 2:30am

Thanks for reply ASRock, waiting for results about this issue.

Posted By: mbtech
Date Posted: 01 May 2016 at 7:25pm

I have the same experience with ASRock X99 Extreme6 motherboard with BIOS v3.0. This version of BIOS has note in description - "Support 2016 Q2 coming new CPU".

Strange thing is, that in Windows 7 Pro with same version of BIOS (v3.0) is no such errors in Windows Event Viewer -> Windows logs -> System. Errors appear only in Windows 10.

Posted By: Silverback1985
Date Posted: 12 May 2016 at 1:15am

@AsRock_TSD Any updates on this ?

Posted By: ASRock_TSD
Date Posted: 27 May 2016 at 5:47pm

Greetings, this is ASRock Technical Support.

We are sorry and we know that everybody is waiting for the solution.

Considering another BIOS modification, we have to release the BIOS after a complete test.

Actually this error message is NOT a critical issue that will not affect normal application.

Anyway, we will release the BIOS ASAP.

Thank you for your patience.

Kindest Regards,

ASRock TSD

Posted By: panakyr
Date Posted: 01 Jun 2016 at 1:22pm

I own a X99 WS.

With Windows 8.1 and bios 3.10 I have the same error(event 54)

No error with bios 2.10

Please could you fix it?Thank you

Posted By: ASRock_TSD
Date Posted: 02 Jun 2016 at 7:41pm

Dear customers,

Greetings, this ASRock TSD.

Please download the BIOS file for Instant Flash from the link, we first release for X99 Extreme6: https://mega.nz/#!Rlk2wCiS!qqpIYrIMaC9sWpWd6c14eXRkImb7XXn0ftYY8lKhsx4

and Extreme4 : https://mega.nz/#!0wES2KYJ!WFY-7XjGa8yk9tgCAtKQq8NU52BtoMQy_QzNggNZCi4

The BIOS not only solve the event ID problem but also improve the system compatibility.

We are now updating the BIOS to our official website instead of the free space.

Since there're many different models, please give us some times to finish the work, thank you.

Thank you for your patience.

If any, please feel free to contact us!

Kindest Regards,

ASRock TSD

Posted By: bigodon
Date Posted: 26 Jul 2016 at 4:16am

I start to have this some weeks ago, now it becoming too often

to be honest, this start to annoy me because i cannot work without hardlocks and freezing! I created a topic here with information of my computer and what i already did to try fix this.

but my mobo is Asrock x99x killer, with 3.02a beta firmware recomended by a moderator here, and unlucky it didn't fixed.

please Asrock, work closer with microsoft to fix those issues on windows 10

thanks!

Posted By: ASRock_TSD
Date Posted: 29 Jul 2016 at 5:34pm

Dear Bigodon,

Greetings, this ASRock TSD.

Please check the BIOS P3.10 as the link: http://www.asrock.com/mb/Intel/Fatal1ty%20X99X%20Killer/?cat=Download&os=BIOS

Thank you for your patience.

If any, please feel free to contact us!

Kindest Regards,

ASRock TSD

Posted By: xichiu
Date Posted: 03 Aug 2016 at 1:05pm

I'm getting crashing with the same code as everyone here. Every hour or so with safe cpu temps it only happened after updating to the latest 3.10 bios. Using x99e-itx on windows 10. Please try to fix this as fast as possible. Thanks in advance!

Posted By: McLeft
Date Posted: 05 Sep 2016 at 8:48pm

I get same issue with X99E-ITX/ac / BIOS 3.10 / Win 10 x64.

Edit: Just realized BIOS 3.60 was released 2 days ago, going to test it )

Edit2: Yes, 3.60 fixed Event 54 Kernel Error, but added new one:

Event 137 Kernel-Power Error: "The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance."