Z77 Extreme4 can t wake up . . .
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=273
Printed Date: 04 Dec 2024 at 6:14pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z77 Extreme4 can t wake up . . .
Posted By: trtamrta
Subject: Z77 Extreme4 can t wake up . . .
Date Posted: 17 Jun 2015 at 6:36pm
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Hi ! Please help.My Z77 Extreme4 won t wake up from sleep , every time i need to press power button and pc restarting then . . . Thanks for any help !  |
Replies:
Posted By: Xaltar
Date Posted: 17 Jun 2015 at 7:06pm
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Could you provide us with your system specs and operating system information? Without your system info I can only suggest you reset your CMOS and see if that helps  Welcome to the forums.
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Posted By: trtamrta
Date Posted: 17 Jun 2015 at 7:09pm
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W 8.1 i3 - 2120 radeon r9 270 6 gb ram i am a bit nob of mother board what is cmos ? |
Posted By: Xaltar
Date Posted: 17 Jun 2015 at 7:23pm
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Ok so I will guide you through a more simple process first and see if that helps you When your PC first powers on you should be presented with the Asrock logo or a lot of text and numbers providing information about your system (depending on how your bios is set up). When this screen shows up press the F2 key to enter your BIOS. Next, click the exit icon at the top right of the screen. You should now be presented with a menu with the following options. Save and Exit Discard Changes and Exit Discard Changes Load UEFI defaults Click Load UEFI defaults then click save and exit. Allow your PC to go into sleep mode again and see if it will wake this time. Personally I never use sleep or hibernate but if it is a feature you require for any reason I am happy to try and help you resolve the issue. Oh and CMOS = Complementary Metal-Oxide Semiconductor and is basically the memory where all your BIOS settings are stored. Clearing it is done by bridging 2 pins on the motherboard briefly or removing the motherboard battery with the power cord unplugged briefly to wipe that memory clean to allow the system to restore its default settings. What I just walked you through above is the software equivalent of this though sometimes it is not as effective as a hard clear.
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Posted By: trtamrta
Date Posted: 17 Jun 2015 at 7:39pm
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i click load UEFI then confirm yes and nothing happening and i will provide you 2 more information . . . 1. when i put pc to sleep it takes some times till he go to sleep maybe to long is till he shoot down to sleep 2. i think my son before couple week s press clr cmos button on the mother board and from then i think sleep wake are messed |
Posted By: Xaltar
Date Posted: 17 Jun 2015 at 8:03pm
Excellent, now we know where to start  Ok from here things will get a little more complicated but I will try and keep my instructions simple and easy to follow. We need to go into the BIOS again. Once in the BIOS click on the icon labeled "Advanced" Click on "ACPI Configuration" in the menu that opens. Set the following to enabled: PS/2 Keyboard Power On USB Keyboard/Remote Power On USB Mouse Power On Click the exit icon in the top right corner Click on save and exit. Boot up and see if you still have a problem. If so we will try something else.
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Posted By: trtamrta
Date Posted: 17 Jun 2015 at 8:41pm
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Try it but nothing helped |
Posted By: Xaltar
Date Posted: 17 Jun 2015 at 9:06pm
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When the PC is in sleep mode are the keyboard lights still lit? When trying to wake the PC did you try moving the mouse too?
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Posted By: trtamrta
Date Posted: 17 Jun 2015 at 9:09pm
Yes |
Xaltar wrote:Posted By: Xaltar
Date Posted: 17 Jun 2015 at 9:29pm
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Ok so something isn't right here, the numlock button on the keyboard should remain lit in sleep mode. So, the PC seems to be powering down when entering sleep mode. Now we need to check windows for any potential problems. Right click the desktop and select Personalize from the drop down menu. Click Screensaver Click Change power settings You should now have 2 power plans listed with one of them being active (it should have a black dot in the checkbox) Click "change plan settings" for your active profile Now click "Change Advanced Power Settings" Expand the sleep tree by clicking the little + next to it. Click the + sign next to "allow wake timers" Make sure it is set to enabled Also check to see if "Allow hybrid sleep" is enabled, if not, enable it. If these settings are already enabled then I will need to think a bit about your problem and get back to you If they are not enabled then that may well be the problem. |
Posted By: trtamrta
Date Posted: 18 Jun 2015 at 12:40am
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Try it all but still nothing . . . |
Posted By: parsec
Date Posted: 19 Jun 2015 at 12:36pm
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How do you put the PC into Sleep mode? Please tell us what you do to put the PC into Sleep mode. Does your PC case have a power light that is on when the PC is on? If it does, what does the power light on the PC case do when you are in Sleep mode? When my PC is in Sleep mode, if I press the power button on the PC case, the PC wakes up, it does not restart or boot again. That tells me that either Sleep is failing on your PC for some reason, or the PC is really not in Sleep mode. What is the power supply you are using? The power supply must be turned on when using Sleep, since its Standby 5V rail keeps the RAM memory on during Sleep, which is how the PC wakes without booting Windows. Try running this command from a Command Prompt (Admin), by left clicking your mouse with the mouse pointer in the lower left corner of the screen and selecting Command Prompt (Admin). The command to type in is, powercfg /a This is what I get from that command:  I have four Sleep states available, Standby (S3) is Windows Sleep. Notice that I ran another powercfg command, powercfg -lastwake to show how I woke the PC from Sleep. As I said above, I used the power button as we can see here. |
Posted By: trtamrta
Date Posted: 19 Jun 2015 at 4:48pm
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First tx to Xaltar and you for help ! This is what i get when use cmd commands : C:\Users\PRKS>powercfg /a The following sleep states are available on this system: Standby (S3) Hibernate Hybrid Sleep Fast Startup The following sleep states are not available on this system: Standby (S1) The system firmware does not support this standby state. Standby (S2) The system firmware does not support this standby state. Standby (Connected) The system firmware does not support this standby state. C:\Users\PRKS>powercfg -lastwake Wake History Count - 0 C:\Users\PRKS> When i putting pc to sleep mode i right click on windows logo on taskbar then go to shut down then sleep When i put pc to sleep first monitor lose image then pc case is still light on like cople min then pc go to " sleep " , lights shut down Then i can t wake up pc with mouse or keyboard i need to press power button on case which pc starts like he was shut down not in sleep mode |
Posted By: parsec
Date Posted: 24 Jun 2015 at 1:07am
It seems like your board is not going into Sleep mode, even though you seem to be starting Sleep correctly from your description. If you could go into Sleep mode in the past, you should remember that the power light on the PC case would be going on and off, flashing or blinking is the term in English. If it takes a couple minutes to go into Sleep mode, which is a long time, it should take no longer than about 15 seconds. If you haven't changed any settings in the BIOS, the default values should allow Sleep. Since the power light on the PC case is not flashing, you are not going into Sleep mode, the PC is shutting down for some reason. You said you have 6GB of RAM memory, is that right? Instead of the way you go into Sleep mode, try this. Put the mouse pointer in the lower right corner of the screen. You should see a black bar appear on the right side of the screen with five entries, one of those is Settings. If you click on Settings, you'll get more options, one of them is Power. Click on Power and you should see Sleep as one of the options. Click on Sleep and see what happens. When you try going into Sleep mode, do you have a lot of things running on the Desktop? Have you tried doing a virus scan lately? |