Asrock pro 3.1 x99 - can't POST memory error
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=3496
Printed Date: 20 Jul 2025 at 7:16pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Asrock pro 3.1 x99 - can't POST memory error
Posted By: squidbean
Subject: Asrock pro 3.1 x99 - can't POST memory error
Date Posted: 28 Sep 2016 at 3:57pm
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Hi everyone! I hope someone has some good ideas here quickly, this is doing my head in!!! I just bought this new board and I cannot for the life of me get it to even boot. I have tried with 2 brands of memory, 1 of them being on the supported list. No matter what I do I get the following error when I power it on, it will cycle between error 19 and B0 a couple of times, before then stopping on 53. Which from what I can understand is memory missing or something. Now this happens whether I have memory put in or not! I have tried full kit, single memory stick, in all the different 8 slots. Same thing... its like it doesn't see the memory at all. It does click in both sides when insert the memory. My bios seems REALLY old too 1.20 ? why are boards being sold with so old bios when you have no chance of updating them? EDIT: The memory sticks that are on the list are 2800mhz G.skill RipJ4's the other modules are 3000mz Corsair Vengence. Anyway I am beyond frustrated and badly need thing running fast! I have tried to reset the bios, use bios B instead of A.. I don't what to do. thank you!
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Replies:
Posted By: Xaltar
Date Posted: 28 Sep 2016 at 4:53pm
Can we get a full list of specs please.
This is largely a supplier issue not a manufacturer one. ASRock has no control over how much stock a suppler stocks or how long it takes to sell. By the details of your post I suspect the BIOS version may be the issue. I am going to guess you are using a Broadwell EP CPU given your symptoms. The new Broadwell CPUs require BIOS version 3.0 or greater to even allow post. The reason the error code is to do with memory is that the Haswell and Broadwell X99 CPUs use completely different memory controllers.
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Posted By: squidbean
Date Posted: 28 Sep 2016 at 5:02pm
Interesting.. how do you get around this? I am using an 6950x i7 The two types of memory is 64gb kit 4x16gb Corsair vengence - CMU64GX4M4C3000C15 other kits are 32gb kit, 4x8GB G.skill F4-2800C16Q-32GRK So what do I do? I can't flash the bios without access to it, do I return the board and never buy asrock again? Thanks
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Posted By: Xaltar
Date Posted: 28 Sep 2016 at 5:16pm
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First of all, ASRock has nothing to do with it, all X99 boards require a BIOS update to run Broadwell-EP CPUs. IMO the retailer should have some kind of warning on the product listing to that effect. I can understand your frustration but I have to point out the issue is not a fault with the product. Retailers clearing old stock, failing to warn customers and otherwise not providing crucial information is to blame here. All too often the manufacturer gets the blame for things that have nothing to do with a product (not just ASRock). If you look at the product page for your board you will note that the Broadwell CPUs all require BIOS version 3.0 and upward, the information is present on ASRock's site. You have several options: 1. Purchase a new BIOS chip http://www.asrock.com/support/index.asp?cat=RMA" rel="nofollow - directly from ASRock preflashed with the required BIOS. 2. If you purchased the board from a physical store you can take it back to them and have them flash it for you. 3. Take the board to a repair center and have them flash it for you. 4. Return the board and ask specifically for a replacement with the correct BIOS version. This has been a major issue with all X99 boards of all brands since the release of the Broadwell-EP CPU line. I have seen numerous posts about this issue on a number of different tech and manufacturer forums. -------------
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Posted By: squidbean
Date Posted: 28 Sep 2016 at 5:28pm
I know I'm quick to blame Asrock, my previous board was also asrock running a 4790k and it has been a dream to work with. Frustration doesn't even come close. But I do thank you A LOT for your information. So would any asrock retailers have access to the bios flash? even if they don't sell this board specifically? Ordering a preflashed chip is also very attractive, however being in Australia I am concerned about how long it will take to get here? :O argh this is such a pain in the arse!
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Posted By: wardog
Date Posted: 28 Sep 2016 at 5:29pm
Most likely, 99.999% sure anyways, that that wouldn't solve your problem, unfortunately. You'd soon run out of motherboard manufacturers that you would never buy from again. Not to mention run out of hair to pull far far sooner. The i7-6950X is a very recently released processor. Like, 2nd quarter of 2016 recent. I'll bet you ANY X99 board you were to order would still need a BIOS update to support silicon that new. The retail chain just doesn't move that fast. ASRock will most likely ship you a BIOS chip that is flashed to rev. 3.20. Free! That is the first BIOS rev. that supports your 6950X. Contact them http://event.asrock.com/tsd.asp" rel="nofollow - HERE and explain the predicament you now find yourself in. I'm sure they'll send you a free BIOS chip to replace the older one that is currently socketed on your motherboard. If you need more help here, please post and I, Xaltar, or parsec will reply. |
Posted By: wardog
Date Posted: 28 Sep 2016 at 5:30pm
Sadly, I hear ya there. |
Posted By: squidbean
Date Posted: 28 Sep 2016 at 5:43pm
you guys are legends! I will certainly contact them. If I go to my local computer parts dealer (quite a big outlet shop) and ask politely, would they have the tools / access to be able to just download 3.2 and do it right there? My concern is as mentioned that I am in Australia and I fear things will take weeks for a little chip to get here :/
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Posted By: Xaltar
Date Posted: 28 Sep 2016 at 6:37pm
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So long as they have a compatible CPU with your current BIOS version yes, it should be a simple matter of installing the compatible CPU, downloading the BIOS update and using instant flash to flash it. Always use instant flash, it is the safest and most reliable method and also has the best crash recovery. -------------
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Posted By: squidbean
Date Posted: 28 Sep 2016 at 7:32pm
I am curious though why I get the error 53? isn't that a memory error? or does it cover the CPU as well? Also I can't seem to find a list of cpu's that the 1.2 bios supports. :/ so I have no idea which old cpu to get hold if I had to go to that extend.
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Posted By: wardog
Date Posted: 28 Sep 2016 at 8:06pm
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Check with RamCity if they have the wherewithal to flash a BIOS for you. Maybe easier(and faster!) to simply send yours to them and pay a small fee. https://www.ramcity.com.au" rel="nofollow - https://www.ramcity.com.au Keep us posted please. |
Posted By: wardog
Date Posted: 28 Sep 2016 at 8:14pm
Looking at the link below, ANY of the CPU's that to the right say ALL, you can place in and use to upflash with. The list only has two choices for BIOS Support. 3.20(NOT!) and ALL. And so we're clear, this list is for the " http://asrock.com/mb/Intel/Fatal1ty%20X99%20Professional3.1/index.us.asp" rel="nofollow - Fatal1ty X99 Professional/3.1 " http://asrock.com/mb/Intel/Fatal1ty%20X99%20Professional3.1/index.us.asp?cat=CPU" rel="nofollow - http://asrock.com/mb/Intel/Fatal1ty%20X99%20Professional3.1/index.us.asp?cat=CPU |
Posted By: squidbean
Date Posted: 28 Sep 2016 at 9:02pm
you Sir are most helpful !! I have emailed ramcity too along with asrock and where I bought the motherboard initially. Tomorrow I will cry to the local store too, hopefully one of these things will help me out sooner rather than later. Really demoralising to see this, http://imgur.com/a/fG0Cv" rel="nofollow - http://imgur.com/a/fG0Cv knowing that I'm so close, yet can't do anything to get there.
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Posted By: squidbean
Date Posted: 30 Sep 2016 at 9:11am
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UPDATE! This morning I went to the local computer store, and their tech department very kindly helped me update the bios to ver. 3.3 and then proceeded to install my own 6950x cpu and show me it all working and running in the bIOS! I want to thank you all very much for your help and information! finally seems like it's all working as intended!
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Posted By: parsec
Date Posted: 30 Sep 2016 at 9:59am
The problem with the incompatibility of using Broadwell-E processors on an X99 board, when the board has a Haswell-E processor ONLY compatible UEFI/BIOS, is caused by one thing only. Intel. It was the same with X79 boards, and using Ivy Bridge-E processors when the boards had a Sandy Bridge-E only compatible UEFI/BIOS. If you didn't have a Sandy Bridge-E processor to use to update to the Ivy Bridge-E compatible UEFI/BIOS, you were stuck with getting the UEFI updated by someone else. There are other examples of this, such as mainstream Ivy Bridge processors being used in Intel 6 series chipset boards, designed for mainstream Sandy Bridge processors. That one is a bigger mess, and still haunts owners of those boards to this day. The CPU microcode, which is part of the UEFI/BIOS file, must be updated to work with the new processor generation. When is the new CPU microcode available? Only when Intel makes it available. That occurs just prior to the release of the new processors. Broadwell-E processors were available for the first time, one year and 9 months after Haswell-E processors were available. How can a mother board manufacture know where any stock of X99 boards with Haswell-E compatibility only, that they sold to retailers are still in their possession? If they did know, would they have them send them back to have the UEFI chips updated? No one does that. To be fair, the CPU microcode thing is a true technical limitation. Or there is apparently no way to make it flexible for possible future hardware. But Intel makes no effort in warning owners of these products about this reality. Once again, mother board manufactures are stuck dealing with it. Hmm, I wonder why Intel got out of the mother board business...  ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: Xaltar
Date Posted: 30 Sep 2016 at 12:05pm
Great to hear, enjoy the new build  -------------
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Posted By: wardog
Date Posted: 30 Sep 2016 at 2:02pm
Glad to hear that. And thanks for replying that you have a functional computer. Enjoy! |
Posted By: squidbean
Date Posted: 01 Oct 2016 at 11:34pm
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It's running well and is an absolute beast. Got it running stable at 4.3 ghz on all 10cores with 96GB of ram running at 2800mhz rendering 3d animations using 100% cpu all night long. Couldn't be happier! I have been using and building computers since the age of 6 (I was born in 82) and I have never had any issues where a motherboard flat out would not boot with a "supported" cpu before. There has always been things like memory speed needing a bios update to work properly or similar, but not like this where you are totally locked out. That said everything I have touch have been highend consumer grade systems, and very very little traditional server Xeon systems. This also means at this is my first LGA2011 adventure, and boy did it come with some surprises. But thanks to all of you guys, it all very quickly made sense and had several solutions. <3
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