H170M PRO4 + i5 7500 No Post/Video
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4241
Printed Date: 22 Jul 2025 at 8:55pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: H170M PRO4 + i5 7500 No Post/Video
Posted By: Dreyzzyn
Subject: H170M PRO4 + i5 7500 No Post/Video
Date Posted: 16 Jan 2017 at 5:23am
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" rel="nofollow - The BIOS chip shows 2.20 which is the initial BIOS revision. There is no beeps or video output so i'm unable to get into the BIOS to do any kind of updating to support the new Kaby Lake which is my first guess at the problem. I've ensured that the mobo CAN beep by taking out the ram so it at least isn't completely dead. Any advise on how to proceed?
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Replies:
Posted By: wardog
Date Posted: 16 Jan 2017 at 7:30am
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You need BIOS 7.00 or above to support Kaby Lake's. Contact ASRock Tech Support at http://event.asrock.com/tsd.asp" rel="nofollow - http://event.asrock.com/tsd.asp |
Posted By: Dreyzzyn
Date Posted: 16 Jan 2017 at 8:32am
| Thanks. Contacted them and hopefully they can help me get this up and running. |
Posted By: Xaltar
Date Posted: 16 Jan 2017 at 1:16pm
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With the correct BIOS version you should be good to go, let us know how it goes. ------------- 
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Posted By: Dreyzzyn
Date Posted: 19 Jan 2017 at 6:19am
| " rel="nofollow - Is there a direct number to contact Asrock? They haven't gotten back to me in a couple days (after the initial email with Stephanie). I'd like to get this corrected as fast as possible (miss being able to game!) |
Posted By: parsec
Date Posted: 19 Jan 2017 at 9:54am
No direct phone number is available, currently. The RMA department has handled BIOS chip requests in the past. This is the latest RMA information page: http://www.asrock.com/support/index.asp?cat=RMA ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Dreyzzyn wrote:Posted By: Dreyzzyn
Date Posted: 24 Jan 2017 at 1:50am
| Alright, I've given up. Two support people have emailed me and neither of them respond in any timely matter. Going on a week here with only 1 email correspondence. Guessing I"ll just return the board and buy from someone else as this is disgustingly disrespectful and unprofessional for support to just ignore these requests for so long. |
Posted By: wardog
Date Posted: 24 Jan 2017 at 6:42am
Allow me to maybe change your mind please. I'm terribly sorry for not having caught this earlier than just now. Please use the below contact phone to speak to a Live Tech Support person in California. Too, add that email to your address book to use in the future should you need it. Support Phone: 1-909-590-8308 Support Email: mailto:support@asrockamerica.com" rel="nofollow - support@asrockamerica.com If you are not satisfied after talking to them please PM me and I will personally usher your issue through from my end. .. wardog |
Posted By: wardog
Date Posted: 02 Feb 2017 at 11:15am
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Checking in. |