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H170M PRO4 + i5 7500 No Post/Video
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Dreyzzyn View Drop Down
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    Posted: 16 Jan 2017 at 5:23am
The BIOS chip shows 2.20 which is the initial BIOS revision.  There is no beeps or video output so i'm unable to get into the BIOS to do any kind of updating to support the new Kaby Lake which is my first guess at the problem.  I've ensured that the mobo CAN beep by taking out the ram so it at least isn't completely dead.

Any advise on how to proceed?
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wardog View Drop Down
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Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jan 2017 at 7:30am
You need BIOS 7.00 or above to support Kaby Lake's.

Contact ASRock Tech Support at http://event.asrock.com/tsd.asp


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Dreyzzyn View Drop Down
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Thanks. Contacted them and hopefully they can help me get this up and running.
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Xaltar View Drop Down
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With the correct BIOS version you should be good to go, let us know how it goes.
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Dreyzzyn View Drop Down
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dreyzzyn Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 2017 at 6:19am
Is there a direct number to contact Asrock? They haven't gotten back to me in a couple days (after the initial email with Stephanie). I'd like to get this corrected as fast as possible (miss being able to game!)
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Originally posted by Dreyzzyn Dreyzzyn wrote:

Is there a direct number to contact Asrock? They haven't gotten back to me in a couple days (after the initial email with Stephanie). I'd like to get this corrected as fast as possible (miss being able to game!)


No direct phone number is available, currently.

The RMA department has handled BIOS chip requests in the past. This is the latest RMA information page:

http://www.asrock.com/support/index.asp?cat=RMA
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Dreyzzyn View Drop Down
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dreyzzyn Quote  Post ReplyReply Direct Link To This Post Posted: 24 Jan 2017 at 1:50am
Alright, I've given up.  Two support people have emailed me and neither of them respond in any timely matter. Going on a week here with only 1 email correspondence. Guessing I"ll just return the board and buy from someone else as this is disgustingly disrespectful and unprofessional for support to just ignore these requests for so long.
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wardog View Drop Down
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Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 24 Jan 2017 at 6:42am
Originally posted by Dreyzzyn Dreyzzyn wrote:

Alright, I've given up.  Two support people have emailed me and neither of them respond in any timely matter. Going on a week here with only 1 email correspondence. Guessing I"ll just return the board and buy from someone else as this is disgustingly disrespectful and unprofessional for support to just ignore these requests for so long.


Allow me to maybe change your mind please.


I'm terribly sorry for not having caught this earlier than just now.




Please use the below contact phone to speak to a Live Tech Support person in California. Too, add that email to your address book to use in the future should you need it.

Support Phone: 1-909-590-8308
Support Email: support@asrockamerica.com



If you are not satisfied after talking to them please PM me and I will personally usher your issue through from my end.




.. wardog
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wardog View Drop Down
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Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 02 Feb 2017 at 11:15am
Checking in.
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