Issues with MSI GPU
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4538
Printed Date: 13 May 2025 at 5:27am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Issues with MSI GPU
Posted By: sadarahu
Subject: Issues with MSI GPU
Date Posted: 06 Mar 2017 at 10:51am
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" rel="nofollow - I have ASROCK mobo X99 EXTREME - working with my MIS GPX 960 4Gb card for about 5-7 months. aLL WORKED FINE. 3 days ago I decided to add new SSD and more RAM. Simple job. Shut everything down and after I tried to power up no more video. I tried several things and so far eliminated some causes, but still no video. This card has 2 x HDMI and 2x DP + 1x HDMI - tested all ports none of them has video - the card is powered and all fans are spinning OK - checked PS cable, I have 12v+ on all positive pins - I ordered new (same) card and today I tried it with the same result - unplugged all power cables except CPU can and GPU fan, no success I will go and buy another PS to see if this could be a case but if this will not help I'm clueless. The last thing is the mobo but I really have no way or testing another one. I checked on-line many other people having similar problems with those video cards or similar cards on different mother boards, but I haven't found any solution. It is very unlikely that 2 video cards are bad (but I will go some place and test them to make sure). As I stated the video was working fine till the last moment I shut down PC, so it has nothing to do with the drivers, software etc. I will also try to reset the BIOS today to see if it helps. By saying no video I mean NO POST, nothing. Any ideas ? ART |
Replies:
Posted By: Xaltar
Date Posted: 06 Mar 2017 at 1:18pm
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" rel="nofollow - Welcome to the forums. Silly question, did you try clearing CMOS? Did you try pulling the new hardware and testing without it? Please give us a list of your hardware specs, including PSU. ------------- 
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Posted By: sadarahu
Date Posted: 07 Mar 2017 at 9:28am
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" rel="nofollow -
cleared CMOS, no video tried another 750W PS, no video tried MSI GPU in another mobo (works fine) tried another GPU with my MOBO, no video CPU fan works, all case fans work disconnected everything from mobo but the 2 main cables + the power to the GPU, no video Disconnected mobo cables for few hours, no video any other ideas before I contact ASROCK for replacement ? ART |
Posted By: wardog
Date Posted: 07 Mar 2017 at 9:33am
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" rel="nofollow - On this MB, when you add another nVME SSD( not sure what you added) doesn't it displace PCIe lanes? |
Posted By: parsec
Date Posted: 07 Mar 2017 at 10:09am
Yes it does, that is true of any X99 board that has an Ultra M.2 slot. But we don't know what mother board is being used, all we know is X99 Extreme... there are eight X99 Extreme models. Also, no idea what CPU is being used, HEDT processors have different PCIe lane counts. We don't know what SSD was added, could be SATA for all we know. One more variable from the first post, "aLL WORKED FINE. 3 days ago I decided to add new http://www.amazon.com/gp/search%3curl=search-alias%3daps&field-keywords=ssd&rh=i%3aaps%2ck%3assd&ajr=0" rel="nofollow - SSD and more RAM." More (new) RAM, and no video signal. Do we know that POST completed successfully? MSI video card works fine in another PC, right? Did you remove the new RAM yet as a test? If it is not mixed up with the existing RAM. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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wardog wrote:Posted By: wardog
Date Posted: 07 Mar 2017 at 10:24am
Ahh sh*t. First time I read that as it worked.
Added memory ! Not good. parsec asks "Did you remove the new RAM yet as a test?" Do this as it most likely the issue. Mixing old and new memory is not good. |
Posted By: sadarahu
Date Posted: 07 Mar 2017 at 10:56am
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" rel="nofollow - OK, I decided to test another mother board. Installed ASUS X99, everythingworks fine video as expected. So definitely it is ASROCK MOBO issue. Now the question howq can Iget this fixed ? |
Posted By: wardog
Date Posted: 07 Mar 2017 at 11:03am
Are you reading the replies and suggestions being given to you? If you are, are you following ANY of the advice being offered? |
Posted By: wardog
Date Posted: 07 Mar 2017 at 11:08am
" rel="nofollow -
If not, use the RMA Form linked below. But don't bet that after waiting for the MB to return that when it finally does you don't find you have the same issues. Just a friendly FYI, so don't be surprised. http://asrock.com/support/index.us.asp?cat=RMA Good luck. |
Posted By: sadarahu
Date Posted: 08 Mar 2017 at 11:27am
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" rel="nofollow - Thank you all for your suggestions but I need to emphasize that I'm very specific to the issues. I'Another words this configuration worked for5 months OK. the problem started when I tried to add standard SATA SSD (in the hard drive bay) and add extra RAM. The questions of: did you connect your HDs etc have not much meaning because the problem started without touching any cables. Once again here is what I did: - shut down PC - added RAM - connected SSD to available SATA port + the PWR - powered up this should be no brainer and I have build more than 100 PC in my life so I'm not a novice, but since I work in different IT area I'm not 100% familiar with all the new technology (it's just hard to keep up). I tested the card with another MOBO and there is no problem with the video. I also tried another PS - no change, so obviously it is a problem related to the MOBO. One other thing that I suspect is that when I cleared the CMOS possibly (by default) the MOBO goes into the VGA state with the card and sends signal to the DVI port instead DP port. After resetting the BIOS I did not test DVI. I think however that no matter what mode the GPU goes to it happens after the POST so I still should have standard text screen on my monitor (correct) ? ART |
Posted By: wardog
Date Posted: 08 Mar 2017 at 2:21pm
The memory you "added". Lets rule out it is not compatible with the "previous' stick you have. This is where I believe your issue is. Adding mem alongside sticks that are/were already there is a recipe for problems. If the "added' sticks weren't purchased when the current sticks were odds are they are different enough to cause the exact issue you describe. But don't just pull these new sticks. Pull the added ones and clear the BIOS, then reboot into, hopefully, the BIOS. Did following that get/allow you to boot again? |