Issues with MSI GPU

I have ASROCK mobo  X99 EXTREME - working with my MIS GPX 960 4Gb card for about 5-7 months. aLL WORKED FINE. 3 days ago I decided to add new SSD and more RAM. Simple job. Shut everything down and after I tried to power up no more video.
I tried several things and so far eliminated some causes, but still no video. This card has 2 x HDMI and 2x DP + 1x HDMI
- tested all ports none of them has video
- the card is powered and all fans are spinning OK
- checked PS cable, I have 12v+ on all positive pins
- I ordered new (same) card and today I tried it with the same result
- unplugged all power cables except CPU can and GPU fan,  no success

I will go and buy another PS to see if this could be a case but if this will not help I'm clueless. The last thing is the mobo but I really have no way or testing another one. I checked on-line many other people having similar problems with those video cards or similar cards on different mother boards, but I haven't found any solution. It is very unlikely that 2 video cards are bad (but I will go some place and test them to make sure). As I stated the video was working fine till the last moment I shut down PC, so it has nothing to do with the drivers, software etc. I will also try to reset the BIOS today to see if it helps.



By saying no video I mean NO POST, nothing.

Any ideas ?


ART

cleared CMOS, no video
tried another 750W PS, no video
tried MSI GPU in another mobo (works fine)
tried another GPU with my MOBO, no video
CPU fan works, all case fans work
disconnected everything from mobo but the 2 main cables + the power to the GPU, no video
Disconnected mobo cables for few hours, no video

any other ideas before I contact ASROCK for replacement ?

ART

wardog wrote: On this MB, when you add another nVME SSD( not sure what you added) doesn't it displace PCIe lanes?

Yes it does, that is true of any X99 board that has an Ultra M.2 slot.

But we don't know what mother board is being used, all we know is X99 Extreme... there are eight X99 Extreme models.

Also, no idea what CPU is being used, HEDT processors have different PCIe lane counts.

We don't know what SSD was added, could be SATA for all we know.

One more variable from the first post, "aLL WORKED FINE. 3 days ago I decided to add new SSD and more RAM."

More (new) RAM, and no video signal. Do we know that POST completed successfully? MSI video card works fine in another PC, right?

Did you remove the new RAM yet as a test? If it is not mixed up with the existing RAM.

OK, I decided to test another mother board. Installed ASUS X99, everythingworks fine video as expected. So definitely it is ASROCK MOBO issue. Now the question howq can  Iget this fixed ?

wardog wrote: Are you reading the replies and suggestions being given to you? If you are, are you following ANY of the advice being offered?

If not, use the RMA Form linked below. But don't bet that after waiting for the MB to return that when it finally does you don't find you have the same issues. Just a friendly FYI, so don't be surprised.

http://asrock.com/support/index.us.asp?cat=RMA


Good luck.