Intel Motherboards - Fatal1ty Z270 Gaming-ITX/ac

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Fatal1ty Z270 Gaming-ITX/ac - Thunderbolt 3 issue

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4627
Printed Date: 06 Feb 2025 at 1:52am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Fatal1ty Z270 Gaming-ITX/ac - Thunderbolt 3 issue

Posted By: Eingang
Subject: Fatal1ty Z270 Gaming-ITX/ac - Thunderbolt 3 issue
Date Posted: 16 Mar 2017 at 4:42pm

" rel="nofollow - Dear friends.

I just built up my new PC with the ASRock Z270I Fatal1ty Mainboard

I installed the Thunderbolt 3 Software and attached my TB3 Dock.

The device is recognized but the issue is that all software windows, no matter if settings or even Firmware Update Tool, are blank, white, empty.

When I select "accept attached devices" and Port 1, the acceptance window appears, again white blank. Anyway I can find a popup menu on the right side of the window and it allows me to select "always connect" but that does not change anything. The TB3 dock does not work at all.

I just sent a message to support but maybe someone here know that issues, which seems to be a Intel Driver issue? So anyone here with this board and working Intel Thunderbolt 3 Software?

Thanks!

Replies:

Posted By: ASRock_TSD
Date Posted: 17 Mar 2017 at 4:04pm

Dear Eingang,

Greetings, this is ASRock TSD.

We would like to know the detail system configuration of your system, so please provide the CPU, memory module, OS, BIOS version first.

And we also would like to know the model name of Thunderbolt 3 dock and what kinds of Thunderbolt device connected to the dock.

If possible, please provide the screenshot of the error symptom to let us do further check.

Thanks!

All the best,

ASRock TSD

Posted By: wardog
Date Posted: 17 Mar 2017 at 4:21pm

Too, I've seen anti-virus software put up blank white pages too. Denying what should be shown.

Posted By: stefan33
Date Posted: 08 Apr 2017 at 7:05am

Eingang wrote:

" rel="nofollow - Dear friends.

I just built up my new PC with the ASRock Z270I Fatal1ty Mainboard

I installed the Thunderbolt 3 Software and attached my TB3 Dock.

The device is recognized but the issue is that all software windows, no matter if settings or even Firmware Update Tool, are blank, white, empty.

When I select "accept attached devices" and Port 1, the acceptance window appears, again white blank. Anyway I can find a popup menu on the right side of the window and it allows me to select "always connect" but that does not change anything. The TB3 dock does not work at all.

I just sent a message to support but maybe someone here know that issues, which seems to be a Intel Driver issue? So anyone here with this board and working Intel Thunderbolt 3 Software?

Thanks!

I have the same motherboard. Have you got first bios realase? If yes check on it because for defoult the Thunderbolt is DISABLED. Let me know.