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Fatal1ty Z270 Gaming-ITX/ac - Thunderbolt 3 issue
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Eingang View Drop Down
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Joined: 16 Mar 2017
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    Posted: 16 Mar 2017 at 4:42pm
Dear friends.

I just built up my new PC with the ASRock Z270I Fatal1ty Mainboard

I installed the Thunderbolt 3 Software and attached my TB3 Dock.

The device is recognized but the issue is that all software windows, no matter if settings or even Firmware Update Tool, are blank, white, empty.

When I select "accept attached devices" and Port 1, the acceptance window appears, again white blank. Anyway I can find a popup menu on the right side of the window and it allows me to select "always connect" but that does not change anything. The TB3 dock does not work at all.

I just sent a message to support but maybe someone here know that issues, which seems to be a Intel Driver issue? So anyone here with this board and working Intel Thunderbolt 3 Software?

Thanks!
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ASRock_TSD View Drop Down
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Joined: 20 Mar 2015
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Points: 8802 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 17 Mar 2017 at 4:04pm
Dear Eingang,

Greetings, this is ASRock TSD.


We would like to know the detail system configuration of your system, so please provide the CPU, memory module, OS, BIOS version first.

And we also would like to know the model name of Thunderbolt 3 dock and what kinds of Thunderbolt device connected to the dock.

If possible, please provide the screenshot of the error symptom to let us do further check.


Thanks!

All the best,
ASRock TSD
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wardog View Drop Down
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Too, I've seen anti-virus software put up blank white pages too. Denying what should be shown.
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stefan33 View Drop Down
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Originally posted by Eingang Eingang wrote:

Dear friends.

I just built up my new PC with the ASRock Z270I Fatal1ty Mainboard

I installed the Thunderbolt 3 Software and attached my TB3 Dock.

The device is recognized but the issue is that all software windows, no matter if settings or even Firmware Update Tool, are blank, white, empty.

When I select "accept attached devices" and Port 1, the acceptance window appears, again white blank. Anyway I can find a popup menu on the right side of the window and it allows me to select "always connect" but that does not change anything. The TB3 dock does not work at all.

I just sent a message to support but maybe someone here know that issues, which seems to be a Intel Driver issue? So anyone here with this board and working Intel Thunderbolt 3 Software?

Thanks!

I have the same motherboard. Have you got first bios realase? If yes check on it because for defoult the Thunderbolt is DISABLED. Let me know.
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