AMD Motherboards - X370 Gaming k4 RGB utility doesn't work

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X370 Gaming k4 RGB utility doesn't work

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5064
Printed Date: 23 Dec 2024 at 2:17am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: X370 Gaming k4 RGB utility doesn't work

Posted By: ThePresidente
Subject: X370 Gaming k4 RGB utility doesn't work
Date Posted: 06 May 2017 at 5:43pm

" rel="nofollow - Hi, i just bought a Ryzen 1700 and coupled it with the subject motherboard. I've installed Windows 10 Pro (Creators Update), I also installed latest official bios and amd chipset driver.

The LED seems to work, i obviously plugged the Wraith Spire Led Cable to the Led port. The default led configuration is Red with a "breathing" effect, applied to the cooler and the unique board's led. If I install the Asrock led utility, when i try to open it, it just try to load something but nothing starts and it disable all my board related leds. If i want to go back to "red breathing effect" i need to reset the bios through CLEARCMOS.

Please help, is that just a software issue that is going to be fixed or i need to change my board?

Thank you all

Replies:

Posted By: MunkeyBalls
Date Posted: 06 May 2017 at 5:45pm

" rel="nofollow - You are not alone, so I'd say it's software related: http://forum.asrock.com/forum_posts.asp?TID=4537&title=rgb-led-issues

Posted By: ThePresidente
Date Posted: 10 May 2017 at 12:59am

" rel="nofollow - Can i have any help by Asrock support? i need to know if my motherboard is broken because in this case i need to do a refund request