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Fatal1ty X370 Pro Gaming Error Codes on Startup

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5089
Printed Date: 21 Jun 2024 at 10:16am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Fatal1ty X370 Pro Gaming Error Codes on Startup
Posted By: NewRigTime
Subject: Fatal1ty X370 Pro Gaming Error Codes on Startup
Date Posted: 08 May 2017 at 12:43pm
" rel="nofollow - Guys,

I would like to know if the Dr. Debug error codes that I am seeing when I turn my new PC build on are normal, or if i need to RMA the board...

The video of the error codes may be found here: https://www.dropbox.com/sh/f8lr25qi3tqqszs/AACnel7JdHPvwcft_GamKqxua?dl=0

I could not list them all here if i tried.  They flash to quickly when i first turn the computer on.  they go away completely when i am in windows, and everything else seems to be working normally.  I just dont want a defective motherboard later down the line...



Replies:
Posted By: NewRigTime
Date Posted: 08 May 2017 at 12:55pm
My Build Specs:
-CPU: AMD RYZEN 1800x
-RAM: 64 GB G.Skill Flare X 2400 MHz DDR4
-CASE: Silverstone FT-02 No Window
-MoBo: AsRock Fatal1ty X370 Professional Gaming
-CPU COOLER: Noctua NH-D15 w/ AM4 bracket ASSY (with only 1 Noctua Fan installed due to clearnace issues)
-FANS 1: (3) AP181 180 mm Air penetrator
-FANS 2: (1) Exhaust fan that came on the case
-PSU: Seasonic 850 W Modular
-HDD for Main OS: Samsung 960 EVO M.2 500 GB
-HHD (Currently Unplugged right now but will be needed): Seagate 3 TB secondary HD from my older PC w/ all my files
-GPU: Radeon HD 4850 (I know its super old.  Waiting for vega maybe not sure yet :P)


Posted By: Kevin A
Date Posted: 09 May 2017 at 2:14am
" rel="nofollow - Perhaps if you just list a few of the codes it may help as the Fatality X370 goes thru numerous codes upon boot. At least it does for me.

Also, as long as you are not getting any 'beeps'(providing you have a speaker attached), and you are able to get to your OS environment then... that's a 'good thing'. Right? Hope it is, as my first boot was met with an angry MS Win 64-bit message informing me my upgraded Win 10 64-bit(free upgrade from 8.1 to 10) was no longer activated and I needed to purchase a new license.

I had planned ahead for such an event and picked up a copy on sale at Micro Center, so I activated it to be legal once more.



Posted By: Xaltar
Date Posted: 09 May 2017 at 2:38am
A post code is only an error code if it does not clear. If the system boots into the OS and the Debug LED goes blank then all is well. If there is a code that gets "stuck" and won't clear then that can indicate an error. Typically when a code gets stuck the system freezes during post.

This is perfectly normal. The Debug LED displays what part of the post process is currently occurring, there are numerous post tests that happen every time you power the system on or reset, each of these has a code that will be displayed. So when the system freezes during a particular test the code will remain on the display and give you an idea as to what test failed and what it was related to. It is a very useful troubleshooting tool Wink


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Posted By: NewRigTime
Date Posted: 09 May 2017 at 9:40am
Thanks guys!  I sure am glad that it was just an over-reaction on my part!  Appreciate the help!  Now to start messing with my new PC :)


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 6:04am
" rel="nofollow - Hi, I recently purchased a Fatal1ty Gaming Professional mainboard and I receive the error code: PO when the sys is powered on. I do not get POST and the mainboard 'hangs' in this state and text.

What does "PO" without the quotes mean? Thank you.

Sys specs:
Ryzen 1700 3.0 Ghz (OC 3.7)
Fatal1ty Professional X370 mobo
32GB (4x8GB) Corsair Dominator 3000Mhz sys mem - Memory code: CMD16GX4M2B3000C15
2x GTX 9704GB gfx boards running side by side no SLI

I have tried...

Checked all cables, especially the main motherboard 24-pin and the 8-pin CPU cable. The gfx board, (single now) which I'm using for testing has all power connectors correct. All of lights (the stock cooler and sys fans) glow nicely and all the fans are powered and spinning.

I have even tried running the sys memory in 1A 2A format so that only 2 modules are in (2x8GB) = 16GB and still the same error message.

One last thing, when I remove all the memory the mainboard continuously changes error code numbers so I know that it detects the memory when I plug it in correctly as it stops on 'PO'.

Pic: 1 picture https://drive.google.com/open?id=0B94gA4XT_hEBc0d3cXVxNG1UYms

Any ideas?
Ty very much.


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 6:12am
" rel="nofollow - Does 'PO' mean not enough power? I am running a 750Watt corsair RM750. Should be more than enough.


Posted By: datonyb
Date Posted: 16 Sep 2017 at 6:25am
" rel="nofollow - whoa

hold ya horses

we need more info

has this system booted before ?

also reduce the system down to as little as possible (eg remove all usb,hard drives double gfx cards etc )

you just want 1 stick of ram in slot a2
cpu and fan
gpu
now try and boot
(the first initail boot may takes a few nerve wracking minutes) as the bios needs to initialise


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 6:41am
Originally posted by datonyb datonyb wrote:

" rel="nofollow - whoa

hold ya horses

we need more info

has this system booted before ?

also reduce the system down to as little as possible (eg remove all usb,hard drives double gfx cards etc )

you just want 1 stick of ram in slot a2
cpu and fan
gpu
now try and boot
(the first initail boot may takes a few nerve wracking minutes) as the bios needs to initialise

Hi Datonyb,

Thank you for your message. Answer #1: This sys has not booted before. This is the 5th, maybe 6th cold boot so far since finished built a few hours ago. I have done as you've asked, and please correct me if there should be a different basic configuration:

Gfx card (single) the second one removed completely in the PCI Ex slot closest to the CPU. That is Slot #1 I believe.

1x single 8GB RAM module installed in the 2nd to furthest away from the CPU in Slot number 3 (of 4), and that I believe is slot A2.

I have waited 5 minutes on a timer to post this reply before confirming if I have POST or no POST and the answer is still no CMOS POST.

The mobo reads: "PO" as before. Monitor tested? Yes I have a 2nd PC here on standby, the (work laptop) I'm writing from, and the monitor screen works just fine when plugged in.

Ty for additional advice you Awesome Fans of Fatal1ty Motherboard line-up! I cannot wait to finally get to CMOS...then installing Win 10 Pro x64.

I have checked my clock and its reading about 6 minutes in PO-mode now, and so I'll hit 'Post reply'


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 7:10am
" rel="nofollow - Defective motherboard perhaps?


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 9:01am
" rel="nofollow - I think I found the problem. Its not 'PO' It's a very clear 0 (zero) and a d (as in David).

"0d" Does that mean 'Zero DDR memory found' ?

I think it could be that this RAM is not compatible with the factory firmware of the motherboard. Would a company affiliate like to comment to help me out? If need be I'll buy a known compatible RAM module such as the G.Skill 16GB (2x8GB) DDR4 2400MHz CL15 Flare X memory to boot it then update the firmware.

Would someone like to give a 2nd opinion on this idea?

Thank you.


Posted By: wardog
Date Posted: 16 Sep 2017 at 10:02am
Originally posted by Exsosus Exsosus wrote:

" rel="nofollow - Does 'PO' mean not enough power? I am running a 750Watt corsair RM750. Should be more than enough.


That's 0d, and it's related to memory.

Do this for me first please.

Power down, remover power cord from the wall, if the PSU has a switch turn it Off, hold your cases Power Button down for 5 secs, pull the CMOS battery, then jumper the CLR-CMOS jumper for a minute.

Pull the mem, then making sure it gets placed in slots A2 and B2, press "firm' on it till you hear two clicks. Indicating it is fully seated

Re-do everything and post back if it boots up


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 5:13pm
Originally posted by wardog wardog wrote:

Originally posted by Exsosus Exsosus wrote:

" rel="nofollow - Does 'PO' mean not enough power? I am running a 750Watt corsair RM750. Should be more than enough.


That's 0d, and it's related to memory.

Do this for me first please.

Power down, remover power cord from the wall, if the PSU has a switch turn it Off, hold your cases Power Button down for 5 secs, pull the CMOS battery, then jumper the CLR-CMOS jumper for a minute.

Pull the mem, then making sure it gets placed in slots A2 and B2, press "firm' on it till you hear two clicks. Indicating it is fully seated

Re-do everything and post back if it boots up

Following your instruction as exactly as humanely possible:

1. The PC was off when I woke up this morning. I removed the power cord from the wall, the Corsair PSU I use has a switch so I switched that to the O position.

2. Held my power button down for at least 10 seconds and pulled the CMOS battery while holding it down, and then let go of the power button.

3. Timing the CLR-CMOS jumper on a seconds wristwatch I let it be in the 'reset' position for 60 seconds and then back to normal position. I want to add that I did not put the Clear CMOS jumper back in the original position until after I put the battery back in. Hope that's fine.

4. After 1-3 I did your exact recommened steps for the memory: A2 and B2 slots only with firm (two) clicks. I've built many machines, but yes thanks. So that's just to be crystal: The 3rd slot away from the CPU (A2) and the closest slot to the CPU (B2) on my 4-slot DIMM mainboard.

I have now powered up after checking all power cables to the now single gfx board.

"0d" in a solid state after about 30 seconds of the mainboard running tests.


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 5:37pm
" rel="nofollow - For testing purpose only I removed all DIMM-modules and the mainboard cycles restarts with the error "46" so it doesn't like it when it can't find any memory installed, which means its probably healthy.

I wanted to add that when this system was built, as with all systems I've build in the past I always used an ESD band and protect all the parts with care. I have used a small dab of Arctic Silver 5 thermal compound on the CPU so I think everything is in order with the hardware.

This must be RAM-incompatibillity. Would you like me to buy a 2x of Flare X? 8x2=16GB memorycode: F4-2400C15D-16GFXR

Everyone who gets Ryzen always gets POST with that here in Stockholm.

I was thinking I could buy that and if I get post update the firmware, as this is factory firmware out-of-the-box.

Edit: This is my first Ryzen build in life. Feeling nervous for no reason at all.


Posted By: datonyb
Date Posted: 16 Sep 2017 at 6:00pm
Originally posted by Exsosus Exsosus wrote:

The 3rd slot away from the CPU (A2) and the closest slot to the CPU (B2) on my 4-slot DIMM mainboard.



nope
its the 2nd slot away from the cpu and the 4th furthest AWAY from cpu

so cpu > empty slot > ram stick > empty slot> ram stick
other basic things to check in general
disconnect any hard drives,dvds,extra pcie cars, sound cards etc
so we are just dealing with the most basic build
cpu
heatsink
1 ram stick in a2 (the 2nd away from cpu)
gpu in upper slot closest to cpu
double check the 24 pin power connector is seated well
double check the 8 pin cpu power in top left of board

once again im afriad the clear cmos jumper
and try again

failing this in list of suggestions would be

beg/borrow/steal a different ram stick to try in a2
and failing that try to remove and reseat the cpu again


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 6:39pm
Ok the DIMMs are now sitting correct: CPU-Empty-x-Empty-x-Empty
Gfx card on closest slot to CPU
Reset CMOS again in off position - waited 30 seconds this time (Its enough) back in normal position.
Unplugged the cursed thing.
Re-plugged the cursed thing.

I called my local computer chain called Inet and they offer two very good solutions: #1 I can order the Flare X online and they will refund me if I return it within 14 days. The second choice is I can leave the rig at their local shop and for a small cost they will POST it with their own modules, and install my modules for me with the updated BIOS. The second solution is something I'm seriously considering trying as I have to work today (like many people) and frankly I don't have 3 days to spend on setting up a POST.

Edit for emoterage calmness:
I have built Intel and AMD systems for over 10 years and this is my most difficult challenge.


Posted By: datonyb
Date Posted: 16 Sep 2017 at 7:56pm
to be fair
some are easy peasey

some make your hair fall out closely followed by the teeth !

and some make no sense of logic

and that can be a bad result or even a good one
(i overclocked some real cheap useless corsairs on a ryzen the other week by an insane amount)
yet sometimes you can struggle with real nice high end ram to get stock speed


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 8:05pm
" rel="nofollow -
Originally posted by datonyb datonyb wrote:

to be fair
some are easy peasey

some make your hair fall out closely followed by the teeth !

and some make no sense of logic

and that can be a bad result or even a good one
(i overclocked some real cheap useless corsairs on a ryzen the other week by an insane amount)
yet sometimes you can struggle with real nice high end ram to get stock speed

In your opinion, dataonyb, should I order some 100% returnable without cost RAM or should I leave it in the workshop for support? They told me they will give me POST and I just pay the small amount for their update of the firmware (If its not another issue).l

--Ex


Posted By: datonyb
Date Posted: 16 Sep 2017 at 9:08pm

thats a tough question

myself i would want to BEAT the challenge myself (but im a stubbon old git)
for yourself and i presume most other SANE people
the time spent and lack of parts to hand would probably be wasting time
when a repair shop could quickly diagnose the issue and hand you back an assembled barebones system ready to use


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: Exsosus
Date Posted: 16 Sep 2017 at 9:15pm
I'll drive it to their servicedesk today as I can leave in a little while. They don't close until 17:00 today which makes me happy. I'll let this forum know what the problem with the system was to educate everyone here.


Posted By: Exsosus
Date Posted: 27 Sep 2017 at 4:27am
And... here comes the solution!
[SOLVED!]

The power supply that was brand new I had bought was deffective. It turned out it smelled of burnt metal and I unplugged it completely to avoid the risk of fire and bought a new Corsair PSU and the system has POSTed and I'm happily running everything beautifully for the first time today! Successful overclock from 3.0 Ghz to 3.3 and stress-testing the CPU now with Prime 95 at a very low temp thanks to my water cooler that I just bought with the PSU.

Thank you Datonyb for your patience and help!
Thank you also Asrock for your reply to my email. Great support!
Edit +THANK YOU Inet for your original suggestion in trying with a new PSU as you were the ones who saved the day by testing with your own in-store PSU "just a feeling" --you guys are good!

...So nothing was wrong with the motherboard... it was a power issue.

https://puu.sh/xJttj.png" rel="nofollow - https://puu.sh/xJttj.png

So happy... SLI bridge arriving tomorrow for my MSI nvidia GTX 970 cards.


Posted By: Exsosus
Date Posted: 27 Sep 2017 at 4:51am
Images...
https://puu.sh/xJBrH.JPG" rel="nofollow - https://puu.sh/xJBrH.JPG
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https://puu.sh/xJBtf.jpeg" rel="nofollow - https://puu.sh/xJBtf.jpeg


Posted By: datonyb
Date Posted: 27 Sep 2017 at 5:08am
congrats mate

another happy ryzen user


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold



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