USB mouse and keyboard working in BIOS, not in WIN
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7056
Printed Date: 18 Jul 2025 at 9:09am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: USB mouse and keyboard working in BIOS, not in WIN
Posted By: KombatKingo
Subject: USB mouse and keyboard working in BIOS, not in WIN
Date Posted: 25 Dec 2017 at 5:14am
| " rel="nofollow - I recently upgraded from a FX-8350 and a Gigabyte GA-970-GAMING to a Ryzen 1600x and an Asrock AB350 Pro4, and after trying to enter Windows my mouse and keyboard aren't working. I've searched the forums a bit, and found nothing. I've not found any USB legacy options in the BIOS. How can I enable them? |
Replies:
Posted By: kerberos_20
Date Posted: 25 Dec 2017 at 6:20am
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" rel="nofollow - well, did u install usb drivers? as it sounds like that u are using some old windows without usb suport for this board (win10 is ok) in case u cant install it because u cant move with your key/mouse...there are always ps/2 ports :) |
Posted By: zlobster
Date Posted: 25 Dec 2017 at 7:55pm
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Kerberos is right. You need the AMD chipset drivers, which contain the USB filter drivers. Check for any exclamation mark devices in the device manager. ------------- 1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB |
Posted By: elserge82
Date Posted: 26 Dec 2017 at 8:37pm
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I have almost identical problem. Their is no exclamation mark in device manager. I guess the problem is more related to usb ports. |
Posted By: zlobster
Date Posted: 26 Dec 2017 at 8:40pm
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USB filter drivers don't pop up an exclamation mark in dev mgr, if they are not installed. For every AMD or Intel mobo you NEED to install the chipset and/or other mobo drivers. ------------- 1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB |
Posted By: elserge82
Date Posted: 27 Dec 2017 at 3:16pm
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Allin1 driver already installed. |
Posted By: Xaltar
Date Posted: 27 Dec 2017 at 6:04pm
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" rel="nofollow - Windows version? ------------- 
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Posted By: elserge82
Date Posted: 27 Dec 2017 at 6:08pm
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Windows 10 64bit pro latest build everything is up to date. |
Posted By: PetrolHead
Date Posted: 27 Dec 2017 at 6:18pm
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" rel="nofollow - Which USB ports are you trying to use or have you tried them all? PS. elserge82, could you include your system specs in your signature? ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: elserge82
Date Posted: 27 Dec 2017 at 9:07pm
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Yes. The ones that are not working 2 front usb 2.0 (port 1) , 2 front usb 3.0 (port 2) and the second rear raw 2 usb 3.0. port 2 2.0 and 1 3.0 are not connected ------------- Ryzen 5 1600, ASRock X370 fatality gaming k4, 2x16 GB T-Force 3000mhz, MSI GTX 1060 ITX 6GB GDDR5, Kingston SSD 250GB, Windows 10 64-bit PRO |
Posted By: PetrolHead
Date Posted: 27 Dec 2017 at 9:46pm
" rel="nofollow -
Ok, so out of the 4 USB connectors on the motherboard you are using two (one of each type). Have you tried switching to the other available connectors? Another thing you could try is only using one of the USB 2.0 connectors from the motherboard and seeing if that makes a difference. If none of the rear USB 3.0 ports are working, have you tried unplugging your keyboard and your mouse after Windows have booted and then plugging them back in? My old 970M Pro3 would occasionally not recognize my WLAN adapter or my mouse (one or the other) after startup and this would fix the issue. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
elserge82 wrote:Posted By: elserge82
Date Posted: 27 Dec 2017 at 10:09pm
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The one I mentioned would only work after bios update. for a few boots ------------- Ryzen 5 1600, ASRock X370 fatality gaming k4, 2x16 GB T-Force 3000mhz, MSI GTX 1060 ITX 6GB GDDR5, Kingston SSD 250GB, Windows 10 64-bit PRO |