AMD Motherboards - B350 PRO4 Cant get past splash screen

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B350 PRO4 Cant get past splash screen

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7817
Printed Date: 18 Jul 2025 at 10:17pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: B350 PRO4 Cant get past splash screen

Posted By: IPAMAN
Subject: B350 PRO4 Cant get past splash screen
Date Posted: 25 Feb 2018 at 7:02am

" rel="nofollow - New build. Using one stick DDR4 ram in second slot(wont post in any other slot). The splash screen comes up and I try to select options 'del' or 'F2' to get in bios and things are non responsive. I can ctrl-alt-del the computer fine so the kybd works. So cant get into BIOS

THe stick of ram is G-skill and is as follows: F4-2400C15S-4GNT which I dont see on the compatibility list but is this really a symptom of that?

CPU is A10-9700E Bristol Ridge. Could the BIOS be too old to recognize this chip?

Bought all the other day from Newegg.

Thanks for any help

Kurt

Replies:

Posted By: JohnM
Date Posted: 25 Feb 2018 at 7:32am

According to https://www.asrock.com/mb/AMD/AB350%20Pro4/index.asp#CPU" rel="nofollow - this your CPU is supported by all BIOS versions. You'd stand a better chance with a qualified stick of RAM but you might try clearing the CMOS via the jumper before giving up.

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ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110

Posted By: IPAMAN
Date Posted: 25 Feb 2018 at 3:29pm

Thanks cleared CMOS and still same issue