B350 PRO4 Cant get past splash screen

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   New build. Using one stick DDR4 ram in second slot(wont post in any other slot). The splash screen comes up and I try to select options 'del' or 'F2' to get in bios and things are non responsive. I can ctrl-alt-del the computer fine so the kybd works. So cant get into BIOS
THe stick of ram is G-skill and is as follows: F4-2400C15S-4GNT which I dont see on the compatibility list but is this really a symptom of that?

CPU is A10-9700E Bristol Ridge. Could the BIOS be too old to recognize this chip?

Bought all the other day from Newegg.

Thanks for any help

Kurt

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IPAMAN Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Feb 2018 Status: Offline Points: 4	Post Options Post Reply Quote IPAMAN Report Post Thanks(0) Quote Reply Topic: B350 PRO4 Cant get past splash screen Posted: 25 Feb 2018 at 7:02am
	New build. Using one stick DDR4 ram in second slot(wont post in any other slot). The splash screen comes up and I try to select options 'del' or 'F2' to get in bios and things are non responsive. I can ctrl-alt-del the computer fine so the kybd works. So cant get into BIOS THe stick of ram is G-skill and is as follows: F4-2400C15S-4GNT which I dont see on the compatibility list but is this really a symptom of that? CPU is A10-9700E Bristol Ridge. Could the BIOS be too old to recognize this chip? Bought all the other day from Newegg. Thanks for any help Kurt

JohnM Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 20 Feb 2018 Location: UK Status: Offline Points: 267	Post Options Post Reply Quote JohnM Report Post Thanks(0) Quote Reply Posted: 25 Feb 2018 at 7:32am
	According to this your CPU is supported by all BIOS versions. You'd stand a better chance with a qualified stick of RAM but you might try clearing the CMOS via the jumper before giving up.
	ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110

IPAMAN Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Feb 2018 Status: Offline Points: 4	Post Options Post Reply Quote IPAMAN Report Post Thanks(0) Quote Reply Posted: 25 Feb 2018 at 3:29pm
	Thanks cleared CMOS and still same issue