X370 TaiChi & R7 200 series GPU crash
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7933
Printed Date: 18 Oct 2024 at 5:22pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X370 TaiChi & R7 200 series GPU crash
Posted By: pokkoloco
Subject: X370 TaiChi & R7 200 series GPU crash
Date Posted: 06 Mar 2018 at 1:00am
|
" rel="nofollow - Just tossing this out there to see if anyone has any suggestions for this situation, before I go the RMA route. MB: X370 TaiChi CPU: Ryzen 5 1500x GPU:R7 260X DDR5 2GB GPU Drivers: range of Catalyst 14 and 15 as well as Adrenalin 17 and 18 RAM: HyperX 8GB PS: Corsair VX550 BIOS: 3.2 updated from 2.4 System crashes at some random point in time after any Radeon software is installed for the GPU.No games or programs need to be running, once counted to about 60 at the login screen and it crashed. Even upgraded to Win 10 and installed the latest Adrenalin drivers... it worked fine for about 2 days and then started crashing while I was in the browser, not even playing any games. Tried updating BIOS, switching PCIe slots, installing different OS on a different HD. Have tried installing Win 7 64-bit and Win 8.1 64-bit and even on a fresh installation the system will crash eventually and reboot without a blue-screen. What is odd is that the crash time has varied significantly with the FIRST install of an old Radeon driver, like Catalyst versions 14 or 15. Has worked for about a week in one case and then subsequent reinstalls makes no change. Rapid crashes (under 10 mins). As a troubleshooting step to try and identify which hardware component it could be I swapped over the PS, RAM and GPU to an Intel MB. Installed latest Adrenalin drivers (18.2.1). So far (over 72 hours) no problems. I've run Video Memory Stress tests and no problems reported. Trying to get another GPU to see if any problems appear but wondering if the R7 card might simply be too old for the TaiChi? Does the TaiChi require cutting/bleeding edge GPUs?? Might it be a Ryzen issue? |
Replies:
Posted By: datonyb
Date Posted: 06 Mar 2018 at 2:46am
|
" rel="nofollow - it would seem more of a gpu issue than a board/cpu issue i run mine with a rx480 i dont recall anyone using cards of the age yours is though have you tried it with a windows supplied older amd driver ? im wondering if the issue may be more due to the catalyst package ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: pokkoloco
Date Posted: 06 Mar 2018 at 3:05am
|
" rel="nofollow - Hi DaytonB So the TaiChi and 260X could be incompatible? Wish I could get a definitive answer from either ASRock or Sapphire about that! So far Sapphire support basically said that 'the card isn't under warranty and it's probably the card!'. Convenient way to force a purchase! ASRock support also replied to say the MB is optimized for Win 10... which I've just verified won't run the card either. Well I have another old GPU that I'm waiting to borrow.... not even sure what it is but beggars can't be choosers. As to the 'windows supplied driver'... hmmm, you mean the WHQL drivers? Didn't think about that. Found a site with some old Catalyst WHQL drivers, going to dload and try out a couple! Thanks for the input! |
Posted By: MisterJ
Date Posted: 06 Mar 2018 at 4:42am
|
pokkoloco, my search says you should be using Adrenalin Edition 18.3.1 Optional. Optional is because it was just released today. What version of W10 are you running (use winver in a Run dialog or command prompt). Make sure to get your Chip Set drivers here: https://support.amd.com/en-us/download" rel="nofollow - https://support.amd.com/en-us/download Enjoy, John. EDIT: As long as you are being brave with drivers, I suggest you try BIOS/UEFI Beta 4.41 - bridge 3.30. Please use Instant Flash after F9 and F10. If you are getting a BSOD, please compress minidump folder and upload to where I can take a look. EDIT:Really not too crazy about these third party diver DLs, but here is one I have used: http://www.station-drivers.com/index.php?lang=en ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: pokkoloco
Date Posted: 06 Mar 2018 at 5:35am
|
Hi MisterJ Hmm, yeah I guess I didn't post my OS! Partly because I tried 'em all! Current OS is Win 10 Pro 64 bit. I tried the previous 18.2.1 and even the 18.2.3.... not holding out much hope for this 18.3.1 but heck, worth a shot over the RMA hassle! Was just about to dabble with some old Catalyst drivers but I'll give this a roll of the dice and report back. Thanks for the update about these updated drivers! |
Posted By: pokkoloco
Date Posted: 06 Mar 2018 at 5:55am
|
*Crossing fingers* Ok, so Adrenalin 18.3.1 installed and unusually it didn't prompt to reboot.... still I decided to reboot and so far so good. Then again the 18.2.1 had installed and worked for a couple of days before walking off the job.... So, I will report back. With luck it will be a couple of weeks before I do, I'm giving this about a month before returning a verdict. But at the least, thanks Datonyb & Misterj for your feedback! |
Posted By: datonyb
Date Posted: 06 Mar 2018 at 6:13am
|
we enjoy helping mate ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: pokkoloco
Date Posted: 06 Mar 2018 at 6:32am
 Kee-rash. ...sigh... Ok, going to try those old timer Catalyst drivers for my old timer GPU.... Maybe two wrongs will make a right? Or something? |
Posted By: MisterJ
Date Posted: 06 Mar 2018 at 6:40am
|
" rel="nofollow - We really do. pokkoloco, how about your Chip Set drivers, BIOS/UEFI (4.41) and dumps? Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: pokkoloco
Date Posted: 06 Mar 2018 at 7:46am
|
Chipset drivers got updated to 18.3.1 once I ran the Adrenalin driver installation... And umm, I'm a bit terrified of that newer BIOS. Saw some posts indicating that BIOS 4.40 can cause a bit of grief...so I'm pretty hesitant to mess with that. Fact is, once I stay with the Basic Display Adapter (under Win 10) or Standard VGA adapter (Win 7) it stays running! Sadly I lose quite a chunk of usefulness... but it is delivering that loss of usefulness in a very stable and reliable manner!  As for BSODs, nary a one. Got crashed out with the Catalyst 13.12 driver while at the Desktop and Event Viewer doesn't even reflect the usual 'Previous Shutdown was Unexpected' log entry. Going to try a different HD and fresh Win 10 install with these latest drivers tmrw. Maybe there is some software conflict as this is a Win 10 upgrade. Of course I do remember trying a fresh Win 8.1 install with the 18.2.1 driver and it crashed out too... This thing has taken the wind out my sails, just going to coast along with Basic Display Adapter for now... Thanks for the responses though! |
Posted By: MisterJ
Date Posted: 06 Mar 2018 at 9:05am
|
pokkoloco, if you do decide to try the BETA, then flash to the bridge then directly to 4.41, skipping the bad 4.40. I think this may be the best chance. The next time you have a reasonable set of drivers (Chip and Video), please open Settings-Apps-AMD Software-Modify. This should bring up a screen with all the drivers. Please post a screenshot, but don't change anything. Enjoy, John. EDIT: I think the 18.3.1 are the Video drivers. AMD is confusing about their numbering. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: pokkoloco
Date Posted: 07 Mar 2018 at 1:23am
|
MisterJ, yah, I got a bit muddled with the numbering. So, I have just finished installing Win 10 on a different HD. Downloaded and installed the latest chipset which lists as 18.1 My thinking was I would simply operate on chipset only, no video drivers, to see if the system would stay stable. But on checking the chipset looks to have installed 17.1.1 drivers. So the system has been running for about 40 mins, will monitor. If this craps out I'll consider the BIOS flash... EDIT: I'm seeing broken image links, in case that's a forum policy here are the links directly: https://ibb.co/bWfVF7" rel="nofollow - https://ibb.co/bWfVF7 https://ibb.co/kbwFhn" rel="nofollow - https://ibb.co/kbwFhn https://ibb.co/eDU1Nn" rel="nofollow - https://ibb.co/eDU1Nn https://ibb.co/dLKnTS |
Posted By: pokkoloco
Date Posted: 07 Mar 2018 at 2:11am
|
" rel="nofollow - [URL=][/URL]And again.... Was just surfing with Edge (didn't even install a different browser, no apps installed either) and crash. Is there a utility that can log the state of the CPU and GPU in almost-realtime? I'm thinking if there is an issue with either the only way to capture an anomaly is to be constantly logging states/values. EDIT Maybe I was just blind to any previous Event Viewer entries, but at least I am seeing the error entries that the system had shutdown unexpectedly. Doesn't make any difference but at least I see the system acknowledging the crash. |
Posted By: datonyb
Date Posted: 07 Mar 2018 at 2:19am
|
yes there is a utility alas its the radeon tweaker .................... global settings allthough a lot of people use the msi graphics software (works on non msi cards) ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: pokkoloco
Date Posted: 07 Mar 2018 at 3:38am
|
datonyb Thanks, I did some checking and found CPUID's Hardware Monitor.Grabbed the first link which apparently is the Pro version so I'm not sure what grace period there is. But it is taking snapshots of various parameters although at intervals, so hopefully it might shed some light. System has not crashed out thus far while HWMonitor has been in place... about hour & a half. Will update as situation does. |
Posted By: MisterJ
Date Posted: 07 Mar 2018 at 3:42am
|
pokkoloco, I guess the Chip Set drivers detected the video card and installed the drivers. The forum has several ways to mess up links, so just do what you can to get them working - my approach. Enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: pokkoloco
Date Posted: 09 Mar 2018 at 1:02am
|
So it's starting to look like the TaiChi is the culprit. Latest chipset with latest video drivers resulted in crashes on the Win 10 upgrade. Latest chipset with the 17.1.1 video drivers (a combo which seemed to be okay with the fresh install of Win 10 but I didn't use it too much) resulted in crashes on the Win 10 upgrade. So at this point it's up in the air if it might be an upgrade vs fresh install issue, a video card issue or a mobo issue. Finally got the old video card to try out... and boy is it an oldie! An ASUS EAH5450. Doesn't even come with the PCIe power connector, so it's not in the same league as the R7 260X. But I installed it, followed the option to download the 'newer' Catalyst 15.1 drivers, started using it...and within 1/2 hour it crashes. Going to try the ASUS with the fresh Win 10 install to confirm. |